iChat video problem

[captainmurphy]

hi there,

i couldn't find a solution to this on google so i thought i'd try here, any help is greatly appreciated... basically the chat features work fine, but when i try to initiate a video chat, it waits for the other person to accept, and then it looks like it's about to start up because it switches to something like "video conferance starting" or whatever (i forgot the exact error messages too but if it helps i'll try again tomorrow and right it down) but it gives up soon and tells me "MY NAME is not accepting".

any idea why this would happen? none of us have any other chats open, and the other person has used the video successfully before.

one possible clue is that Airport isn't working properly, are they connected at all? Airport has an arrow through it since i messed with the computers sharing options, since then i've changed it back to not allowing internet sharing but still no wireless connections show up when i take the laptop out with me.

thanks,

pk

[macworks]

Generally this relates to a firewall issue or a router issue on either your end or at the other end (the person you are trying to video chat with). On some routers, several ports have to be opened in order for iChat to work for video conferencing: http://docs.info.apple.com/article.html?artnum=93208

[dmetzcher]

A friend of mine is having the same issue. He has an iSight, and I don't. When he tries to initiate a video chat with me, he gets the same result.

BobW suggested trying to initiate a video chat with the Apple test user: appleu3test01

I am waiting to see if he says this works or not. Try it and let us know. I'm curious now.

[Neuvost]

Me and my buddy can't get a video chat going despite the fact that we've both had video chats with other people under basically the same circumstances. We've got our firewalls off and our ports open.

I made this thread but no one replied so I figured I'd reiterate myself. Any ideas?

[captainmurphy]

i tried changing the ports in preferences, and that test account works fine for video, but i still can't chat with this person though. still thanks for the advice.

[eric2006]

Do you or your friend have a firewall running? For testing, turn it off for a bit
(Sharing -> Firewall)

[dmetzcher]

It was the firewall. Mine was on, his was off. I turned mine off, and then video chat worked.

[Neuvost]

What should you do if it's NOT the firewall, because both of us have it off?