|
#1
February 25th, 2007, 09:25 AM
| |||
| |||
| desktop help viewer When I hit the help button on my G4 powermac 733 10.3.9, the help viewer displays for about two seconds, then quits. Under recent items in the apple menu, I was able to open the help viewer. But this viewer immediately activates my web browser. Can I use the help viewer to access the help menus on my computer, or is no help available from my computer without the online activation? I have searched the faqs here, but no luck. Thanks! Bob  |
|
#2
February 25th, 2007, 11:02 AM
| ||||
| ||||
| Look in your User/Library/Preferences folder for any Help plist files like 'com.apple.helpviewer.plist' and trash and restart then try Help.
__________________ |
|
#3
February 25th, 2007, 12:02 PM
| |||
| |||
| Thanks, Bob for your quick reply. I deleted the following preferences: SoftwareUpdateCheck.plist com.stuffit.Engine.plist com.apple.WebFoundation.plist com.apple.Terminal.plist com.apple.SWUpdateEngine.plist com.apple.speech.recognition.feedback.prefs.plist com.apple.speech.recognition.AppleSpeechRecognition.prefs.plist com.apple.SoftwareUpdate.plist com.apple.security.plist com.apple.MenuBarClock.plist com.apple.java.util.prefs.plist com.apple.iTunesHelper.plist com.apple.iTunes.eq.plist com.apple.iPod.plist com.apple.internetpref.plist com.apple.iMovie.plist com.apple.iCal.sources.plist com.apple.iCal.plist com.apple.iCal.alarmsCache.plist com.apple.iApps.plist com.apple.helpviewer.plist com.apple.helpui.plist com.apple.help.plist com.apple.FolderActions.plist com.apple.FolderActionsSetup.plist com.apple.CharPaletteServer.plist com.apple.BezelServices.plist I realize not all of these are com.apple.helpviewer related, but preferences are preferences. They should restore upon restart. The viewer now stays open for about 4 seconds instead of 1 second, but still will not fill in. There are more com.apple.plist files. Should I trash those as well? There are two other users on my computer, but they never use my computer anymore. Do I have to delete the plist prefs in the other users files as well? Bob |
|
#4
February 25th, 2007, 12:06 PM
| ||||
| ||||
| No, no need to delte plists from the other users. Go to the User/Library/Caches folder. trash everything in the 'com.apple.helpui' folder and restart and try.
__________________ |
|
#5
February 25th, 2007, 12:15 PM
| |||
| |||
| Bob: These are all the files in user/library/caches: com.apple.preferencepanes.cache com.apple.helpui iMovie Help AppleScript Help Sherlock Help 13 12 07 00 06 05 Mail Help TextEdit Help 09 04 10 QuickTime Player Help Preview Help 11 AirPort Help TOCCache.plist 03 02 Mac Help 01 15 08 14 If I am understanding you correctly, you want me to trash all these files as well? |
|
#7
February 25th, 2007, 12:33 PM
| |||
| |||
| The help viewer is now working and active on my desktop. Thanks very much. You mentioned that If I was concerned about trashing all those files, I don't know why I would be concerned. I've trashed preferences before with no consequences, but never files. I have had two problems in the four years I have had this mac: A corrupted "Welcome/Bienvue" program that was supposed to come up just once, after you install the os for the first time, and a corrupted email, both which froze my machine. But I am not worrying about losing anything in there if you can tell me what those files are. What are they? Thanks again, Bob |
