Trouble with using HelpViewer

Manta · #1 January 11th, 2005, 06:08 AM

Hi all,

Hope someone can help. Everytime I wish to use the helpviewer in certain apps like Stickies or whatnot it wont load the help menu. Instead, the help window opens but then seizes and I get the beach ball of death and have to force quit the viewer.

Anyone know why this might be happening?

ex0dus · #2 January 11th, 2005, 06:55 AM

I think that you need to be connected to the internet for help to work as this is where it pulls it's info from. It may be very slow on a dialup connection resulting in a beachball.....etc

symphonix · #3 January 11th, 2005, 06:59 AM

Try deleting the file: [UserFolder]/Library/Preferences/com.apple.helpviewer.plist
If this file has become corrupted, it may be the cause.

Manta · #4 January 11th, 2005, 04:20 PM

Thanks guys.

Being a newb. I presume when you delete the preference files they are re-generated when you start whatever program again? Basic settings of course.

bobw · #5 January 11th, 2005, 04:34 PM

Manta · #6 January 12th, 2005, 06:22 AM

Thanks symphonix your a legend mate. I'll use that for other apps with the same problem. Problem solved.