Microsoft Word/Entourage X problem

[Roger B]

I've got a problem with Word, continually crashing immmediately after the splash screen and Entourage continuallly throwing up the error message "Could not open that feature. An error has occurred (-8796)."

I'm on G5 Dual 2GHz, loads of memory, just upgraded to 10.3.9. Microsoft think it might be a font problem. I'm using suitcase x1 and have moved most of the fonts into one location where suitcase can manage them easily. Could I have moved a font needed by Office?

Any help gratefully received. If it's any use, or anyone understands it, the Office crash report is below.

Date/Time: 2005-05-17 18:51:54 +0100
OS Version: 10.3.9 (Build 7W98)
Report Version: 2

Command: Microsoft Word
Path: /Applications/Microsoft Office X/Microsoft Word
Version: ??? (???)
PID: 645
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 Microsoft_Office_2001Z 0x01029e30 0x1008000 + 0x21e30
1 Microsoft_Office_2001Z 0x01029c80 0x1008000 + 0x21c80
2 Microsoft Word 0x0202bc14 0x2008000 + 0x23c14
3 Microsoft Word 0x0202b424 0x2008000 + 0x23424
4 Microsoft Word 0x0201ef18 0x2008000 + 0x16f18
5 Microsoft Word 0x0201ec18 0x2008000 + 0x16c18
6 Microsoft Word 0x0201cedc 0x2008000 + 0x14edc
7 Microsoft_Office_2001Z 0x01021954 0x1008000 + 0x19954
8 Microsoft Word 0x0201cc28 0x2008000 + 0x14c28

PPC Thread State:
srr0: 0x01029e30 srr1: 0x0200f030 vrsave: 0x00000000
cr: 0x24002208 xer: 0x00000000 lr: 0x01029e24 ctr: 0x902b265c
r0: 0x00000003 r1: 0xbfffebe0 r2: 0x000cd000 r3: 0x00000000
r4: 0x00000000 r5: 0x00000000 r6: 0x003094fc r7: 0x00000000
r8: 0x00000006 r9: 0xbfffeb68 r10: 0x000fd048 r11: 0xa6b509a4
r12: 0xa02b7804 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0xbffff250 r19: 0xbffff228
r20: 0xbffff220 r21: 0x01765a20 r22: 0x0176d198 r23: 0x0179e860
r24: 0x01761a3c r25: 0x01761a44 r26: 0x00309460 r27: 0x00349e90
r28: 0x003094fe r29: 0x00000000 r30: 0x000bd704 r31: 0xfffffff6

Binary Images Description:
0x1000 - 0x9fff Microsoft Word /Applications/Microsoft Office X/Microsoft Word
0x287000 - 0x2d29db CarbonLibpwpc PEF binary: CarbonLibpwpc
0x2d29e0 - 0x2eaccd Apple;Carbon;Multimedia PEF binary: Apple;Carbon;Multimedia
0x2ec210 - 0x2edf9b Apple;Carbon;Networking PEF binary: Apple;Carbon;Networking
0x30f1d0 - 0x30f282 CFMPriv_CoreFoundation PEF binary: CFMPriv_CoreFoundation
0x30f470 - 0x30f525 CFMPriv_DVComponentGlue PEF binary: CFMPriv_DVComponentGlue
0x30f740 - 0x30f7e3 CFMPriv_QuickTime PEF binary: CFMPriv_QuickTime
0x30f860 - 0x30f8d7 CFMPriv_System PEF binary: CFMPriv_System
0x30fb80 - 0x30fc50 CFMPriv_CarbonSound PEF binary: CFMPriv_CarbonSound
0x30fcd0 - 0x30fda3 CFMPriv_CommonPanels PEF binary: CFMPriv_CommonPanels
0x30fe80 - 0x30ff3b CFMPriv_Help PEF binary: CFMPriv_Help
0x30ff40 - 0x31000a CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox
0x310090 - 0x310166 CFMPriv_HTMLRendering PEF binary: CFMPriv_HTMLRendering
0x3101e0 - 0x3102b3 CFMPriv_ImageCapture PEF binary: CFMPriv_ImageCapture
0x310340 - 0x310425 CFMPriv_NavigationServices PEF binary: CFMPriv_NavigationServices
0x3104a0 - 0x310576 CFMPriv_OpenScripting?MacBLib PEF binary: CFMPriv_OpenScripting?MacBLib
0x310650 - 0x31070e CFMPriv_Print PEF binary: CFMPriv_Print
0x310730 - 0x3107fd CFMPriv_SecurityHI PEF binary: CFMPriv_SecurityHI
0x310880 - 0x310962 CFMPriv_SpeechRecognition PEF binary: CFMPriv_SpeechRecognition
0x3109e0 - 0x310ab3 CFMPriv_CarbonCore PEF binary: CFMPriv_CarbonCore
0x310b30 - 0x310c03 CFMPriv_OSServices PEF binary: CFMPriv_OSServices
0x310ce0 - 0x310da2 CFMPriv_AE PEF binary: CFMPriv_AE
0x310db0 - 0x310e75 CFMPriv_ATS PEF binary: CFMPriv_ATS
0x310ef0 - 0x310fc7 CFMPriv_ColorSync PEF binary: CFMPriv_ColorSync
0x311050 - 0x311133 CFMPriv_FindByContent PEF binary: CFMPriv_FindByContent
0x3111b0 - 0x31128a CFMPriv_HIServices PEF binary: CFMPriv_HIServices
0x311300 - 0x3113e0 CFMPriv_LangAnalysis PEF binary: CFMPriv_LangAnalysis
0x311470 - 0x311556 CFMPriv_LaunchServices PEF binary: CFMPriv_LaunchServices
0x311630 - 0x311707 CFMPriv_PrintCore PEF binary: CFMPriv_PrintCore
0x311710 - 0x3117d2 CFMPriv_QD PEF binary: CFMPriv_QD
0x3118d0 - 0x3119b9 CFMPriv_SpeechSynthesis PEF binary: CFMPriv_SpeechSynthesis
0x5c59d0 - 0x6f714b MCPZ.stb PEF binary: MCPZ.stb
0x1008000 - 0x11c8d27 Microsoft_Office_2001Z PEF binary: Microsoft_Office_2001Z
0x2008000 - 0x2a0d6df Microsoft Word PEF binary: Microsoft Word
0x665c000 - 0x6662fff com.microsoft.shmem.bundle 10.1.4 /Applications/Microsoft Office X/Office/ShMem.bundle/Contents/MacOS/ShMem
0x841c2000 - 0x841c3fff DVComponentGlue /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
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0x8fe00000 - 0x8fe4ffff dyld /usr/lib/dyld
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0x902b0000 - 0x90529fff com.apple.CoreServices.CarbonCore 10.3.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x905a0000 - 0x90610fff com.apple.framework.IOKit 1.3.6 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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0x90e13000 - 0x90e4bfff com.apple.LaunchServices 10.3.5 (98.4) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x910e0000 - 0x91133fff com.apple.bom 1.2.5 (63.2) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x91141000 - 0x91141fff com.apple.CoreServices 10.3 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x91242000 - 0x9124bfff com.apple.DiskArbitration 2.0.5 /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x912e0000 - 0x912f7fff com.apple.LangAnalysis 1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x913a0000 - 0x9145ffff ColorSync /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x914ad000 - 0x9156ffff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x915e0000 - 0x91699fff com.apple.QD 3.4.67 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x916f0000 - 0x91728fff com.apple.AE 1.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x91760000 - 0x917f3fff com.apple.print.framework.PrintCore 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x91890000 - 0x918aafff com.apple.openscripting 1.2.1 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
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0x91b71000 - 0x91b89fff com.apple.WebServices 1.1.1 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
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