Remote Desktop issue

[Johnny Sausage]

I have an issue on several of my MACs that I get an "Authentication failure" error when trying to remote control or observe them. I am running ARD 2.2 on all machines. I know the the user name\pass are good since I am using the local admin password to authenticate. I can also reboot these MACs and deploy packages to them remotely but cannot view\contol them. Remote desktop shows them as being online since it displays the blue globe and blue screen icon next to the MAC I am trying to control.

Any suggestions.

[bobw]

Do you have any VNC running on these machines?

Try deleting the machines from the old list. Make a new list, add the machine to this new list, then stry draging the machines to the original list.

[Jrstasko]

So I don't think you are actually encounter a problem on the admin side, however the client side computers preferences may not allow you to control or view them, go to the local computer and check out the system preferences make sure you have them setup so you can view and control them. I believe this would be your solution since I encountered a similar problem originally.

[Johnny Sausage]

Thanks that fixed it.

I also had VNC installed on some of these MACs (don't know why I didn't install it). I removed VNC, deleted all VNC and remote desktop preferences on the client and then it worked.

[baba]

I'm having a devil of a time connecting with ARD. I can run Timbuktu, but I think ARD is supposed to be smoother. I get completely lost trying to set up access. Is there a walk through tutorial somewhere that can help me? I can't even seem to create a new port in my Sharing preference pane. I am completely lost. Why can't this be easier?