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TICKET ARCHIVE -> Address Book Syncing with Exchange

Dm318 - Jan 2, 2006 - 10:18 am

Hi, thank you for taking the time to answer. I've configured my iBooks' Address Book to sync with my company's Exchange server (2003 SP1) but it ain't syncing. Any idea why?

I've ensured the fields are properly entered, i.e.

User Name = Windows Login ID
Password = Windows Login Password
OWA = https://owa.company.com/exchange/user name

https://owa.company.com is the URL I normally use to access OWA.

I'm current on Tiger 10.4.3/iBook G4.OSX System update is up to date as of Jan-06.

One main difference I can think of... my company's internal domain name isn't the same as the external. Could that be causing Address Book to fail?

Internal FQDN = example.companyxyz.com
External FQDN = companyxyz.com

Thank you
dm318

earthsaver - Jan 2, 2006 - 12:10 pm

Have you been able to setup Mail to access your email via ? I have found this impossible because Mail for me only accepts and nothing after that slash. I would expect Address Book is having the same problem. When you close and reopen the setup in AB, does it retain the full URL?

- Ben

Dm318 - Jan 2, 2006 - 5:39 pm

Hi. Thanks for replying.

I've configured Mail to access my company's Exchange. And nope, it's not working as well. Not sure why.... :-(

For me, Mail did not accept the extended OWA url. Only owa.company.com like your case as well.

I'm thinking of rebuilding my Mac as a last resort thing....

dm318

earthsaver - Jan 2, 2006 - 5:47 pm

Rebuilding your Mac is not going to change the ineffectiveness of Mail and Address Book in this case, especially if you've never gotten it to work. For Address Book, the only wholly working solution I know of is to buy a license to Snerdware's AddressX:
http://www.snerdware.com/addressx/

Dm318 - Jan 3, 2006 - 4:55 am

Actually, the rational behind my comment about rebuilding the Mac is because I read off Apple's forum something about some folks managing to get their Address Book to sync with Exchange successfully. Same build, config, etc.

Perhaps I'm a little too new to Mac, but I reckon all OSes do gather "gunk" after a some period of use. I just hope I didn't mess up anything on this front.

And of course, if configuring AB off a clean Mac still fails.... getting the missing piece of software may be the only solution left.

Thanks for the suggestion, appreciate it.

Cheers,
dm318

earthsaver - Jan 3, 2006 - 6:30 am

In that case, perhaps repairing permissions will help. Are you familiar with this process?, in Disk Utility.

Dm318 - Jan 3, 2006 - 8:04 am

Repairing Permissions? Hmm... Ok, let me do some reading up. Thanks for the pointer. I'll reply to this again if I can't get the repair done. Thanks so much Ben.

earthsaver - Jan 3, 2006 - 12:22 pm

Open Disk Utility from your Utilities folder, click your hard disk volume on the left, and click Repair Disk Permissions on the right.

Dm318 - Jan 4, 2006 - 2:44 am

No luck Ben. I'll give the spring cleaning method a try.

edadams - Jan 5, 2006 - 1:54 pm

Hi

I have configured Apple Mail and address book to access Exchange servers services before.

I had bind the Mac's to the Active directory tree before the services worked, have you done this. You will need the network administrator to help you with this as the network password is required to bind sucessfully. This is done in Directory Access which is located in your Utilites folder.

I could only get mail to use the IMAP protocol to work with Exchange and just used the exchange servers IP in incoming and outgoing mail server setting.

Address book was configured to use LDAP to see the global address book from Exchange

Again this is all dependant on how you Exchange server is configured

Personally I dont think rebuilding your machine will help, Exchange servers are not easy to connect to by Mac's.

Have you tried Entourage?

Regards
Ed