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TICKET ARCHIVE -> Adobe Illustrator

tiger - Sep 3, 2005 - 7:08 pm

Hi

We have Adobe Illustrator 10.0.3 (it is our own copy - we bought it). We have been given a system upgrade for Mac OS 10.3.2. I installed it and now Illustrator won't work.
Is Illustrator 10.0.3 not compatible with the new operating system or is it something else?

Regards (and thanks), Pete

DeltaMac - Sep 3, 2005 - 7:29 pm

Illustrator won't launch at all - or you get an error message of some kind?

Have you tried reinstalling AI ?

- Dale

tiger - Sep 3, 2005 - 7:48 pm

Hi Dale

Illustrator starts to launch for a few seconds, then stops and a message comes up saying 'it has unexpectedly quit'. Yes, I reinstalled it after it happened the first time.

I'm busy downloading an Illustrator 10.0.3 upgrade from the Adobe website... think that may help?

Regards, Pete

DeltaMac - Sep 3, 2005 - 7:55 pm

Might help, but if that's the version that you already have, then I don't expect it to change anything.
Try:
Moving the file com.adobe,illustrator.plist out of your user/Library/Preferences folder. Then launch Illustrator.
If that doesn't change anything - create a new user for this purpose. Logout, and log back in as that new user - Try to launch Illustrator. If it works, then some file in your user Library is corrupted somehow.
Let me know what you find out...
- Dale

tiger - Sep 3, 2005 - 8:12 pm

Hi Dale

There's no file by the name of 'com.adobe.illustrator.plist' - can't find it anywhere on the computer (even tried a search).

As we just use our computer here at home we never log in or out - can it still be part of the problem?

Regards, Pete

DeltaMac - Sep 3, 2005 - 8:37 pm

Sorry, I was just guessing at that file name. There will be preference/settings files in your user/Library/Preferences folder, and there should be several that begin with com.adobe.something - or there is also an Adobe folder with a variety of Adobe files.
If you create a new user, then log in as that new user, then you can quickly eliminate problems that have developed in your normal user files. All the application settings files are created fresh, so trying the application from that fresh user will tell you a lot. If the application still crashes in the same way, then you have other problems, Not crashing - probably will tell you that the Preferences folder in your normal user, has some corrupted files...
- Dale

tiger - Sep 3, 2005 - 9:29 pm

Hi Dale
I created a new user account for myself, logged in and launched Illustrator - and the same thing happened...
Perhaps I should just revert back to Mac OS 10.2.8 - never had any problems before! It just means I can not use the latest QuarkXpress on my machine, but that's not a massive problem.

Thank you very much for your help,
Pete