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TICKET ARCHIVE -> airport email setup

cdeato - Mar 26, 2008 - 4:42 pm

I have a desktop G5 and SBC DSL. I have successfully added the Airport extreme card and can access the internet from my powerbook. I CAN'T access email, however, either my SBC account or my AOL account. I can't even get to the screen where you enter your email. I think it must be a simple setting somewhere, but I can't figure it out. I've read about changing the modem to bridge mode...is this necessary if I'm able to access the internet (just not email)? Thanks for any help. Chris

earthsaver - Mar 26, 2008 - 10:35 pm

It sounds like a problem with accessing secure pages, but I don't know what preference to change. Telling us what version of Mac OS X you're running will help the tech who is able to lead you to a solution.

- Ben

cdeato - Mar 26, 2008 - 10:38 pm

I'm running 10.3.9 on the desktop (which I can read mail on) and 10.4.11 on the laptop (which can't access mail).

- Mar 27, 2008 - 5:45 pm

I'm running 10.3.9 on the desktop (which I can read mail on) and 10.4.11 on the laptop (which can't access mail).

cdeato - Mar 28, 2008 - 11:42 am

You're right...it's a problem with secure pages. I was unable to login to the apple site and I couldn't register new software online.

TechSupport - Mar 31, 2008 - 11:50 am

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=299485

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.