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TICKET ARCHIVE -> AOL email in Mail

gregroberts - Apr 18, 2008 - 3:49 pm

I am new to Mac and am in the process of switching over files, etc, from PC. I have configured Mail to send/receive IMAP AOL. Now, I want to transfer old AOL emails saved to my PC and have these available within Mail mailboxes. Any idea how I can do this?

Thanks
Greg

CaribbeanOS-X - Apr 18, 2008 - 6:10 pm

Thank you for choosing Macosx.com... i hope i can help you in with your mail problem.

Are the email that you have still on the AOL servers or are they sitting in your Outlook inbox on your PC? If so, i think the 2nd tip can help with bringing over .pst files, being your emails on a PC over to a Mac.

Someone had recently asked a similar question so i will post some notes:

Please read up on the following:

1. A good article to explain.
http://docs.info.apple.com/article.h...num=106778#two

2. The Microsoft Tech Support for PC to Entourage issues.
http://www.microsoft.com/downloads/d...displaylang=en

3. And a google search for you to further your investigation.
http://www.google.com/search?hl=en&q=pst+to+mail+mac

Please reply with further questions or concerns.

Warmly,

CaribbeanOS-X

gregroberts - Apr 19, 2008 - 11:48 pm

Thanks for your response. Unfortunately, it was not too helpful. The first link is to an out-of-date article (it says that Mail doesn't even support AOL email - I have provided feedback to Apple on this); the second link is broken; and there's nothing in the third that really seems relevant. I do not use Entourage. I am not familiar with .pst files. Is this how old AOL email messages are stored?

Any other advice you can give me?

Thanks
Greg

CaribbeanOS-X - Apr 20, 2008 - 12:00 am

Greg:

Can you let me know if your email is all on the AOL servers, i.e. webmail access? or do you have it stored on a PC, using a mail client like Outlook, or Outlook Express?

I dbl checked that 2nd link, sorry it was dead... i copied it down wrong.

The PST files are your emails but if you have them on your PC we can get them over! We just need to know what you were using for your email client.

Warmly,

CaribbeanOS-X

gregroberts - Apr 20, 2008 - 12:04 am

I have the AOL 9.1 software on my computer. The old emails are Saved to My PC, but I don't know where exactly they are stored.

CaribbeanOS-X - Apr 20, 2008 - 12:27 am

Greg: This seems to have worked for other:

For Mac OS X users, the easiest way to transfer an AOL account's email messages, address book, and bookmarks is with the AOL Service Assistant... this application works quite well.

Download AOL Service Assistant from any of these sites:
http://www.apple.com/downloads/macos...assistant.html
http://wsidecar.apple.com/cgi-bin/np..._Assistant.dmg
ftp://download.newaol.com/mac/AOL_Service_Assistant.dmg
http://www.versiontracker.com/dyn/moreinfo/macosx/26193

Try this out and let us know... the first link is valid from the apple site, this is a good sign.

Best,

CaribbeanOS-X

gregroberts - Apr 20, 2008 - 12:50 am

OK so I deleted everything that was already set up in Mail and ran this Service Assistant. It looked promising until I got to the second page where the option was given to transfer saved messages in the "Personal Filing Cabinet". Unfortunately, the option was grayed out and I wasn't able to select this.

(Fortunately, the rest of the set-up went OK, and now I'm back to where I was before).

CaribbeanOS-X - Apr 20, 2008 - 12:55 am

Greg:

It's getting late for me down here, i'll find out where the emails are stored and what format they are tomorrow. I hope i can figure out your issue tomorrow... but if the files are there, we'll get them!

Have a good night.

Signing off for today.

gregroberts - Apr 20, 2008 - 1:18 am

Thanks!!! Let's pick it up tomorrow.

Really appreciate your help and patience.

Greg

TechSupport - Apr 23, 2008 - 1:20 am

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=300004

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.