Ticket Options
Question Details
TICKET ARCHIVE -> Aol
nick123456 - Nov 21, 2005 - 1:25 am
i am trying to connect to AOL with my new MAc laptop but i keep getting stuck on step 6 ....
i have AOL for broadband and a linksys router that has a wired desktop and two (PC) laptops that work jsut fine .... AOL is no damn help! the mac is showing that its connected to the internet using Airport to my linksys router .... The thnig is i have to sign on to AOL for my browser to actually work ...( not like other services where one is always online ...)CAN anyone help me ?????
i have AOL for broadband and a linksys router that has a wired desktop and two (PC) laptops that work jsut fine .... AOL is no damn help! the mac is showing that its connected to the internet using Airport to my linksys router .... The thnig is i have to sign on to AOL for my browser to actually work ...( not like other services where one is always online ...)CAN anyone help me ?????
LovesMacs - Nov 21, 2005 - 1:49 am
Hello Nick :-)
Ok, to start with you indicated you have a new Mac laptop, congrats!. It's either a PBookG4 or an iBookG4, but can you please tell me which operating system? To determine exactly which version you have, click the Apple icon top left in the Menu, then click "About This Mac". A window will open and give you the exact version: Exampe.. 10.4 or 10.3 etc...
And you are running the Mac OS X for AOL? click AOL in the Menu, click About AOL. The version number should be 10.3.6.
OK.. have you tried using the AirPort Setup Assistant in the Applications folder? Or the Network Utility also in the Applications folder?
I want you to try the following and then let me know if it helped.
Locate the following file: com.apple.networkConfig.plist
Follow this path: MacintoshHD>Library>Preferences. Locate that file, drag it to the Trash, then empty the Trash.
Now, locate two more files: com.apple.NetworkDiagnostics.plist and
com.apple.NetworkUtility.plist
Drag both of those to the Trash, then empty the Trash.
Also, I need you to locate your AOL Preferences file.
MacintoshHd>Users>Nick>Library>Preferences>America Online
Grab the AOL Preferences and AOL External Prefs files and drag those to the Trash, empty the Trash. Next time you launch AOL, new files will be generated.
Run Disk Utility. Disk Utility is in: MacintoshHD>Applications>Utilities folder. Locate Disk Utility, launch it. When the utility window appears, select MacintoshHD in the panel on the left side. Then click:
Repair Permissions. This takes about one minute to run. Ok.. Quit Disk Utility. Restart your Mac. Try to log onto AOL and see if you can get by Step 6.
Post back if you need further assitance!
Carolyn :-)
Ok, to start with you indicated you have a new Mac laptop, congrats!. It's either a PBookG4 or an iBookG4, but can you please tell me which operating system? To determine exactly which version you have, click the Apple icon top left in the Menu, then click "About This Mac". A window will open and give you the exact version: Exampe.. 10.4 or 10.3 etc...
And you are running the Mac OS X for AOL? click AOL in the Menu, click About AOL. The version number should be 10.3.6.
OK.. have you tried using the AirPort Setup Assistant in the Applications folder? Or the Network Utility also in the Applications folder?
I want you to try the following and then let me know if it helped.
Locate the following file: com.apple.networkConfig.plist
Follow this path: MacintoshHD>Library>Preferences. Locate that file, drag it to the Trash, then empty the Trash.
Now, locate two more files: com.apple.NetworkDiagnostics.plist and
com.apple.NetworkUtility.plist
Drag both of those to the Trash, then empty the Trash.
Also, I need you to locate your AOL Preferences file.
MacintoshHd>Users>Nick>Library>Preferences>America Online
Grab the AOL Preferences and AOL External Prefs files and drag those to the Trash, empty the Trash. Next time you launch AOL, new files will be generated.
Run Disk Utility. Disk Utility is in: MacintoshHD>Applications>Utilities folder. Locate Disk Utility, launch it. When the utility window appears, select MacintoshHD in the panel on the left side. Then click:
Repair Permissions. This takes about one minute to run. Ok.. Quit Disk Utility. Restart your Mac. Try to log onto AOL and see if you can get by Step 6.
Post back if you need further assitance!
Carolyn :-)
LovesMacs - Nov 21, 2005 - 1:52 am
HI Nick,
I just found this site... might offer some help:
http://www.dslreports.com/faq/linksys
Carolyn :-)
I just found this site... might offer some help:
http://www.dslreports.com/faq/linksys
Carolyn :-)
nick123456 - Nov 21, 2005 - 10:05 pm
hi carolyn ... i tried all that but its still the same 
.... but thanks for your help .. yes i do have aol for mac os x and it is the powerbook G4 ... basically i think the porblem is i am not online till i sign on to AOL .. unlike other servicices where you are online all the time
.... but thanks for your help .. yes i do have aol for mac os x and it is the powerbook G4 ... basically i think the porblem is i am not online till i sign on to AOL .. unlike other servicices where you are online all the time
LovesMacs - Nov 21, 2005 - 10:52 pm
HI Nick,
If you need any further assistance, please come back to Macosx.com... we are always happy to help!
Carolyn :-)
If you need any further assistance, please come back to Macosx.com... we are always happy to help!
Carolyn :-)
IF THIS IS YOUR QUESTION AND YOU WISH TO RESPOND, LOGIN HERE FIRST.
