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TICKET ARCHIVE -> Apple Address Book

khanson - Mar 27, 2005 - 10:33 pm

Why does my Apple Address Book give me the spinning wheel of death each time I open it?

OS 10.3.8
PowerMac G4 400Mhz

kainjow - Mar 27, 2005 - 11:49 pm

Try opening Console located in /Applications/Utilities, then clear its window and try re-launching Address Book, and see if any messages show in Console. Sometimes those can give you hints on what's happening.

You could try clearing your Address Book cache if it's corrupted (will result in loss of data) located in ~/Library/Application Support/AddressBook

Have you tried logging out or restarting?

Kevin

khanson - Mar 28, 2005 - 9:18 am

Ok I will try that. I have pretty much tried everything else. Repair permissions, rebuild prebindings, removed all address book components and transfered a new address book. Then I thought it could be hardware so I removed all the pci cards and put in a different video card and took out all the RAM and put in a couple of chips from another machine so I was at my end in trying to figure it out.

Thanks

khanson - Mar 28, 2005 - 1:24 pm

Here is what the console said,

Looking for devices matching vendor ID=1193 and product ID=8717

How do I find out what this means?

kainjow - Mar 28, 2005 - 1:26 pm

Does it specifically say that for AddressBook?

Do you have any other hardware connected, like Bluetooth devices? I'd suggest try creating a temporary new Mac OS X account on your computer, log in to that and launch Address Book. Then you can quickly determine if it's a) a global software problem (i.e. something installed in /System/Library instead of ~/Library) or b) it's a hardware problem.

Kevin

kainjow - Mar 28, 2005 - 1:30 pm

I just did a quick Google search on that Console message, and found this: http://www.inertramblings.com/archives/000695.html

I'd suggest you read through the comments. It looks like it's being caused from some scanner driver? Do you have a scanner installed/connected?

Kevin

khanson - Mar 28, 2005 - 1:37 pm

oh sorry here is what it said Console said upon opening address book:

2005-03-28 12:31:22.805 Address Book[442] Exception raised during posting of notification. Ignored. exception: *** -[ABTextView setFont:]: nil NSFont given.

any ideas?

kainjow - Mar 28, 2005 - 1:40 pm

Try this: http://forums.maccentral.com/wwwthre...&Number=657716

Did you disable or remove the font Helvetica?

khanson - Mar 28, 2005 - 2:15 pm

Thanks for the info. I am going through and cleaning out all my fonts, dupes and etc.

Thanks for you help I appreciate it.