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TICKET ARCHIVE -> Apple DVD Player 4.6.5

Michael Jack - Mar 17, 2006 - 4:28 am

Hi,

I am having problems with the launching of this application,
DVD Player 4.6.5 , I use a 1GHZ PowerPC G4, 2 MB L3 cache,
416 MB SDRAM, 80.G Hard Drive, Mac OS X 10.4.5
Everytime I Launch this application it just quits, please could someone help, I had Mac OS X 10.2.8 before and I did not get a chance to use panther, went straight to Tiger it was a clean install
unto a new drive.

Thanking You In advance,
Michael

stottm - Mar 19, 2006 - 10:16 am

Assuming this is happening with all DVD's or even without a DVD inserted. i.e. you are not having trouble viewing only a particular DVD Movie disk either commercial or home made.

Try deleting the following files, they will be auto-recreated when you run DVD Player again.

Home Folder:
~/Library/Application Support/DVD Player
~/Library/Preferences/com.apple.DVDPlayer.plist

I suspect one of these files may be damaged. Run Disk Utility and repair Permissions and also boot with the Tiger DVD and run a Disk Repair as well if it happens again. i.e. delete the files a second time then reboot with the Tiger DVD and run the disk repair. You may have to run it multiple times if it found any problems. Keep doing it until there are no more problems.

Michael Jack - Mar 20, 2006 - 6:00 am

HI Matthew,

First of all thank you so much for your response
I checked and there is no ~/Library/Application Support/DVD Player
i.e in my home folder, however ~/Library/Preferences/com.apple.DVDPlayer.plist
is there, so correct to you; you suspected one or the other be damaged, Should I do over my OS X 10.4 installation ? or try the Disk repair first from the OS X 10.4 CD thank you very much.

Await your responce, God bless you and your Family.

Michael

stottm - Mar 20, 2006 - 8:12 am

Delete the ~/Library/Preferences/com.apple.DVDPlayer.plist file.

Then start up the DVD Player application and see if it quits immediately again.
The file will get recreated by DVD Player when it runs. It should also create the other folder and files you say are missing i.e.

~/Library/Application Support/DVD Player/*.*

The DVD Player folder in the above location contains some files. You stated, it's missing completely. That means DVD Player never created the files.

Michael Jack - Mar 22, 2006 - 6:21 am

Hi Matthew,
did what you said to do before so I reinstalled OSX 10.4.5 got the DVD files where they suposed to be, so all files are intact now Application support and every thing, but still program crashes, any futher advice ?

Thanks alot Mike

stottm - Mar 22, 2006 - 6:52 am

It crashes even if there is no DVD in the drive?

Try creating a new user account to test with. i.e. call it whatever you wish "Test", etc. You do this under System Preferences and Accounts. Then login to that account and run the DVD Player with and without a DVD inserted. When I say with a DVD inserted, I mean use a commercial DVD movie disc and not one you or someone else made themselves. If you don't have one see if you can borrow one from someone or rent a movie on DVD if possible.

Let me know the results of the tests below:

1. Run DVD Player with and without a DVD inserted on your main user account.
2. Create another user account on Mac OS X for testing purposes. Login to that account and then run DVD Player with and without a DVD disc inserted. Use a real commercial DVD disc like a store bought DVD Movie.

When you say you re-installed OS X 10.4.5 did you choose to do it via ""Upgrade", Archive and Install" or "Wipe and Install"? Did you copy your user account from another Mac during the installation process? i.e. did you run the Migration Assistant that will copy your user data and applications from another Mac via firewire cable and target disk mode or copy from another local disk or partition? Did you restore your data from backup before you tested the DVD Player?