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TICKET ARCHIVE -> Apple Hardware Test

ghepner - Sep 24, 2005 - 11:16 pm

Apple hardware test failure code... what does it mean?

last run: 9/25/05 9:20 am
version: 2.5 pb
test suite: quick test
result: failed
failure code: 2rom/1/2: 0x9

hardware overview:

machine name: powerbook g4 17"
machine model: powerbook5,7
cpu type: powerpc g4 (1.2)
number of cpus: 1
cpu speed: 1.67 ghz
l2 cache (per cpu): 512 kb
memory: 2 gb
bus speed: 167 mhz
boot rom version: 4.9.1f1
serial number: ***********
sudden motion sensor:
state: enabled

LovesMacs - Sep 25, 2005 - 2:28 am

Hello Gerald,

Do you by chance have the manual that came with your PBook?
If not, here is the link to the PDF.html file:

http://manuals.info.apple.com/en/Pow...zUserGuide.pdf

I downloaded the file myself to see if I could find more help, and on page 68 it says this:

Using Apple Hardware Test
You can use Apple Hardware Test to help determine if there is a problem with your
computer’s hardware.
To use Apple Hardware Test:
1 Disconnect all external devices from your computer except the power adapter.
If you have an Ethernet cable connected, disconnect it.
2 Insert the Mac OS X Install Disc 1 that came with your computer.
3 Restart your computer and hold down the Option key as it starts up. A list of available
startup volumes appears. Click Apple Hardware Test and click the right arrow.
4 When the Apple Hardware Test main screen appears after about 45 seconds, follow the
onscreen instructions.
5 If Apple Hardware Test detects a problem, it displays an error code. Make a note of the
error code before pursuing support options. If Apple Hardware Test does not detect a
hardware failure, the problem may be software related.
For more information about Apple Hardware Test, see the Apple Hardware Test Read
Me file on the Mac OS X Install Disc 1 that came with your computer.


If you can get to the file on your Install Disk 1, it has a Read Me file that can assist you with this problem.

Also, when you run the Hardware Test, make certain you run the "Extended Test"... that will tell you if your RAM is bad. Considering the failure code "2rom... that just might be the problem.

Also, if you can, run Disk Utility from your system CD or DVD.. Run Disk First Aid and make sure the drive is OK.

I have a feeling this is a RAM issue. You have the 1.67gh/PBG4 17"... it can't be very old. If it's under a year, it's under warranty.

Try resetting the PMU:

Resetting the power manager also resets date and time settings. After the reset, on some iBooks and PowerBooks, the system clock is set to 00:00 (GMT), 01 Jan 1970 for computers with Mac OS X or 00:00, 01 Jan 1904 for computers with Mac OS 9.

This article refers to Apple products manufactured November 1997 or later. For products manufactured before that date, see "PowerBook: Resetting Power Management Unit (PMU)".

The Power Manager is an integrated circuit (computer chip) that is usually on the logic board of the PowerBook and iBook. As the name implies, it is responsible for power management of the computer. It controls backlighting, hard disk spin down, sleep and wake, some charging aspects, trackpad control, and some input/output as it relates to the computer sleeping.

Over time, the settings in the Power Manager may become unusable, which can result in operational anomalies with the computer. Examples include not turning on, not waking from sleep, not charging the battery, or not seeing the AC Adapter, among others.

Resetting the PMU is not intended for resolution of a stall or situation in which the computer is unresponsive. A PMU reset should not be necessary except as a last resort in cases where a hardware failure of the power management system is suspected. Performing a PMU reset returns the iBook and PowerBook hardware, including NVRAM, to default settings and forces the computer to shut down.

For most situations, a restart is sufficient. If the computer has stopped responding, try these steps, in order, until the computer responds:
Force Quit (Option-Command-Escape)
Restart (Control-Command-Power)
Force Shut Down (press the power button for 10 seconds)


Warning: Resetting the Power Manager on any PowerBook will permanently remove a RAM disk, if present, and all of its contents.the power button, shown here.
Wait 5 seconds.
Press the power button to restart the computer.

Here's another trouble shooting tip:
Force Quit (Option-Command-Escape)
Restart (Control-Command-Power)
Force Shut Down (press the power button for 10 seconds)

Here's a link for the Apple PBook FAQ's for service:
http://www.apple.com/support/powerbook/service/

Well, I hope the information I've given you isn't too overwhelming. I have a PBookG4 myself, so your query caught my attention. Let me know if anything I suggested has been
helpful.

Carolyn :-)