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| DATE | Nov 2, 1998 |
| TICKET | #46937 |
| STATUS | Closed |
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| DESC | |
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| PLATFORM | |
| MODEL | |
| PROC | |
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| NAME | |
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| TECHNICAL | |
| ISSUE |
Question Details
TICKET ARCHIVE -> At Ease Endless Loop
No Wonder User - Nov 2, 1998 - 10:45 am
Knowledge Level: Expert but stumped
Problem: Software
Computer Type: Apple
Model: All-in-one G3
RAM: Not related
RAM Enhancer: None
OS Version: Not related
Description:
Hi. We are running At Ease version 4.0 on our lab computers. Recently we have added 5 new G3 all-in-ones running OS 8.1 and today when anyone tried to log in as Guest on one of them it did the usual routine of disconnecting from the server, setting up extensions for guest, etc. and then it goes right back to the At Ease log in dialog box as if nothing had been selected. I can sign on as any other user but Guest. I have dumped prefs for At Ease and even dumped everything called At Ease and reinstalled from scratch twice. Nothing seems to work. What am I missing and what can I try next? Thanks for your help.
Send Attachments?
Problem: Software
Computer Type: Apple
Model: All-in-one G3
RAM: Not related
RAM Enhancer: None
OS Version: Not related
Description:
Hi. We are running At Ease version 4.0 on our lab computers. Recently we have added 5 new G3 all-in-ones running OS 8.1 and today when anyone tried to log in as Guest on one of them it did the usual routine of disconnecting from the server, setting up extensions for guest, etc. and then it goes right back to the At Ease log in dialog box as if nothing had been selected. I can sign on as any other user but Guest. I have dumped prefs for At Ease and even dumped everything called At Ease and reinstalled from scratch twice. Nothing seems to work. What am I missing and what can I try next? Thanks for your help.
Send Attachments?
No Wonder Tech - Nov 2, 1998 - 4:11 pm
Hi Kathy, welcome to Nowonder, I'm robertw
Below are some known reasons for this behavior:
* If you are using Mac OS 8.0 and At Ease 5.0, this is a known bug which is fixed in Mac OS 8.1. The current workaround is to turn Virtual Memory ON and turn Mac Easy Open OFF.
* If the restricted Finder workgroup is being used with Mac OS 8.0 and At Ease 5.0, make sure the Desktop Print Spooler is ENABLED or give Control Panel access to the restricted Finder workgroup. This is a known bug and will be addressed in a future release of At Ease.
The following suggestions have been reported as solutions to this behavior but have not been verified by Apple Technical Support.
* There could be a corruption in the local "At Ease Items WG" folder. Delete the local "At Ease Items WG" or "At Ease Items WG 5.0" folder. This folder will be recreated on the next At Ease login.
* If you are using At Ease 5.0, Mac OS 8.0 and Connectix RAM Doubler v1.5.3, try turning off RAM Doubler.
* Check for any third party extensions that might be causing a conflict. Disable them using the Extensions Manager.
* Try using Appleshare Admin's "Compact Volume Access Privileges" if you are using AppleShare 4.2.x. for your At Ease server.
* Try rebuilding the desktop on the local workstation.
* Perform a clean install of Mac OS and At Ease.
If all workstations are affected, try following the rebuild instructions outlined in Tech Info Library article 34504: http://til.info.apple.com/techinfo.nsf/artnum/n34504
NoWonderNoWonderNoWonderNoWonderNoWonderNoWonderNoWonderNoWonder
o
w Featuring 1'2'1 Personal Technical Support 4 Free via Online Chat,
o Message Boards, and 24 hourEmail Answers
n Visit us at http://www.nowonder.com
d Tell a friend about us.
e
r
robertw@nowonder.com
Below are some known reasons for this behavior:
* If you are using Mac OS 8.0 and At Ease 5.0, this is a known bug which is fixed in Mac OS 8.1. The current workaround is to turn Virtual Memory ON and turn Mac Easy Open OFF.
* If the restricted Finder workgroup is being used with Mac OS 8.0 and At Ease 5.0, make sure the Desktop Print Spooler is ENABLED or give Control Panel access to the restricted Finder workgroup. This is a known bug and will be addressed in a future release of At Ease.
The following suggestions have been reported as solutions to this behavior but have not been verified by Apple Technical Support.
* There could be a corruption in the local "At Ease Items WG" folder. Delete the local "At Ease Items WG" or "At Ease Items WG 5.0" folder. This folder will be recreated on the next At Ease login.
* If you are using At Ease 5.0, Mac OS 8.0 and Connectix RAM Doubler v1.5.3, try turning off RAM Doubler.
* Check for any third party extensions that might be causing a conflict. Disable them using the Extensions Manager.
* Try using Appleshare Admin's "Compact Volume Access Privileges" if you are using AppleShare 4.2.x. for your At Ease server.
* Try rebuilding the desktop on the local workstation.
* Perform a clean install of Mac OS and At Ease.
If all workstations are affected, try following the rebuild instructions outlined in Tech Info Library article 34504: http://til.info.apple.com/techinfo.nsf/artnum/n34504
NoWonderNoWonderNoWonderNoWonderNoWonderNoWonderNoWonderNoWonder
o
w Featuring 1'2'1 Personal Technical Support 4 Free via Online Chat,
o Message Boards, and 24 hourEmail Answers
n Visit us at http://www.nowonder.com
d Tell a friend about us.
e
r
robertw@nowonder.com
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