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TICKET ARCHIVE -> Backup 2.02-itunes-osx Tiger
lvanmers - May 10, 2005 - 10:53 am
When I try to backup to a disk, the backup program quits with an error message. When I try to start Itunes..I get a -200 error. what is happening? This is a new powerbook G4
Cheryl - May 11, 2005 - 8:26 pm
Larry,
My name is Cheryl and I will be assisting you. Start up your powerbook with the Tiger DVD - first use the power adaptor and plug it in the powerbook and a power outlet. Insert the DVD, restart the computer and immediately hold down the C key.
When the install screen comes up, release the key but do not click on the installer screen. Instead go to the Installer Menu and select Disk Utility.
When Disk Utility opens, click on the second icon at the far left, then click on Repair Disk at the bottom far right.
Watch the activity screen. If it shows repairs being done, you will need to run it again. This is just to make sure that it finds all the problems and repairs them. You want to see Appears Okay.
Now click on repair permissions. This is just to the left of Repair Drive.
When done, quit Disk Utility and restart the computer.
Does Backup still give you errors?
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
My name is Cheryl and I will be assisting you. Start up your powerbook with the Tiger DVD - first use the power adaptor and plug it in the powerbook and a power outlet. Insert the DVD, restart the computer and immediately hold down the C key.
When the install screen comes up, release the key but do not click on the installer screen. Instead go to the Installer Menu and select Disk Utility.
When Disk Utility opens, click on the second icon at the far left, then click on Repair Disk at the bottom far right.
Watch the activity screen. If it shows repairs being done, you will need to run it again. This is just to make sure that it finds all the problems and repairs them. You want to see Appears Okay.
Now click on repair permissions. This is just to the left of Repair Drive.
When done, quit Disk Utility and restart the computer.
Does Backup still give you errors?
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
lvanmers - May 11, 2005 - 10:21 pm
HI Cheryl,
yes, went through all of that and backup still quits when I try to backup to CD/DVD or drive. A send error report to apple appears each time. Not sure what is going on. Itunes works now. Thanks
Larry
yes, went through all of that and backup still quits when I try to backup to CD/DVD or drive. A send error report to apple appears each time. Not sure what is going on. Itunes works now. Thanks
Larry
Cheryl - May 12, 2005 - 8:12 am
Larry,
Go to Home>Library>Preferences. When you have the Preference folder open, go to the View menu and select by list. This will put everything in alpha order.
Now locate and trash com.apple.Backup.plist
Empty the trash.
Give Backup a try.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
Go to Home>Library>Preferences. When you have the Preference folder open, go to the View menu and select by list. This will put everything in alpha order.
Now locate and trash com.apple.Backup.plist
Empty the trash.
Give Backup a try.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
lvanmers - May 13, 2005 - 7:38 am
Hi Cheryl,
Well, I deleted those prefs, tried to backup to drive and backup crashed and quit while I was setting the location. Any thoughts?
Well, I deleted those prefs, tried to backup to drive and backup crashed and quit while I was setting the location. Any thoughts?
Cheryl - May 13, 2005 - 8:36 am
Larry,
Let me do a bit of investigating. I will get back to you later this afternoon.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
Let me do a bit of investigating. I will get back to you later this afternoon.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
Cheryl - May 13, 2005 - 6:04 pm
Larry,
I do have another suggestion to do.
1. go to home/library/preferences/Backup (a folder) and trashed the entire Backup folder.
2. Stayed in home/library/preferences and trashed: com.apple.Backup.plist
The following items are in the Backup folder which you trashed:
RestoreCatalog-iDisk.cat.gz
RestoreCatalog-iDisk.cat
RestoreCatalog-CD-R.cat.gz
RestoreCatalog-CD-R.cat
BackupSet-iDisk.cat.gz
BackupSet-iDisk.cat
BackupSet-Folder.cat.gz
BackupSet-Folder.cat
BackupSet-Folder.1.cat
BackupSet-DVD-R.cat.gz
BackupSet-DVD-R.cat
Backup.log
BackupSet-CD-R.cat.gz
BackupSet-CD-R.cat
Now empty the trash and then give Backup a try.
One note: do not backup applications.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
I do have another suggestion to do.
1. go to home/library/preferences/Backup (a folder) and trashed the entire Backup folder.
2. Stayed in home/library/preferences and trashed: com.apple.Backup.plist
The following items are in the Backup folder which you trashed:
RestoreCatalog-iDisk.cat.gz
RestoreCatalog-iDisk.cat
RestoreCatalog-CD-R.cat.gz
RestoreCatalog-CD-R.cat
BackupSet-iDisk.cat.gz
BackupSet-iDisk.cat
BackupSet-Folder.cat.gz
BackupSet-Folder.cat
BackupSet-Folder.1.cat
BackupSet-DVD-R.cat.gz
BackupSet-DVD-R.cat
Backup.log
BackupSet-CD-R.cat.gz
BackupSet-CD-R.cat
Now empty the trash and then give Backup a try.
One note: do not backup applications.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
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