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TICKET ARCHIVE -> Brother printer no longer working

ezza - Jan 27, 2008 - 11:15 pm

Hey guys,

I just moved rooms, taking my G5 running OSX 10.4.11 into a new room leaving my wireless router with a printer server (USB from router to printer) in the old room, which is now hooked up to a PC running XP. I used to print from my G5 from an IP address but am now doing so with the PC ok, but the mac no longer wants to print. I downloaded a new driver from version tracker for my printer, to no avail. I'm totally stumped! Any help would be great. Cheers, ez.

ezza - Jan 29, 2008 - 6:07 am

Oh! And one more thing: The brother printer model is HL 5140. Good luck!

gsahli - Jan 29, 2008 - 8:45 am

Can you tell me what print protocol you used in Printer Setup/Print & Fax prefs?

Were you able to find the driver in Printer Setup dialog - should say HL 5140 CUPS?

Was it printing via the same protocol before? Tell me the router/print server model, please.

ezza - Jan 30, 2008 - 11:10 pm

Went to Printer Setup Utility/Add printer/IP Printer. Then added the IP address, which is the same address the PC is running off. When my mac searched for the driver, it wouldn't find it despite my installing it - it would always select Generic Postscript Printer. So I tried both that and found the Brother HL5140 CUPS and tried it too - still no luck.

In the previous setup, it was exactly the same. The only thing we've changed is the computers (swapped locations). The Router I'm using is a Netgear FWG 114P Prosafe 802.11g. This particular router has a Printer USB port, which is hooked up to the PC. So what I've been thinking recently is, do I need to the connecting to the PC via a home network, or solely to the router, in order to get it running? If it's the home network I have to create, got any ideas on how to do it?! So confused! But a tremendous thankyou for your help thus far Eren.

gsahli - Jan 30, 2008 - 11:39 pm

I think you need to explain to me one more time about "router has a Printer USB port, which is hooked up to the PC." Please tell me one more time what cables are connected to what computers.

What is the IP address you have tried using for printer setup? And, if you choose LPD or IPP protocol, what queue name did you enter (usually required - listed in the router docs). See Manual pg 7-3.

ezza - Jan 31, 2008 - 8:25 pm

I'm terribly sorry for dragging this on! Ok, so in 'room 1' I have a PC running XP. Beside that PC, i have my cable modem and Router. This router has 5 ports on it - 4 of them are ethernet ports and the 5th is what the router calls a 'print server'. Each of the ethernet ports are numbered and we have 4 computers in the house running off ethernet connections in separate rooms: PC1=port 1, mac=port2, etc. But we hardly use 2 of them - it's only this PC and my mac which is in question. Now when I moved rooms, I'm not certain on whether or not I maintained this numbered setup - would that have some part to play? I'd just hooked it all up and said 'yay, the net's working!'

As for the 'print server', there's a usb output on the router, as mentioned, which goes directly into the printer. There's no hardwire connection between the 'PC' and the router aside from the ethernet cable. I got this PC working through creating a TCP/IP port on 192.168.0.1 and using the specific netgear driver as well as the brother one - it wouldn't work by solely using the brother driver, and worked immediately after I'd installed the netgear one.

For my mac, I've used the same IP address. The queue name is _192_168_0_1 - I never actually entered a queue name for the printer, I don't know where/how to do so.. Does the location name make a difference? I will check out the manual. Any further assistance would be awesome!!! Eren.

gsahli - Jan 31, 2008 - 10:42 pm

Tell me the router model number so I can read the manual online.
That queue name doesn't look right - I mean the queue name listed in the router manual - probably P1 or L1 or USB1. The print server queue name is what gets entered into OS X's Printer Add dialog.

TechSupport - Feb 4, 2008 - 2:30 am

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=298202

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.

ezza - Feb 4, 2008 - 2:57 am

I just tried deleting and re-adding a new printer, with the same IP address and typed in P1 - no luck. Also tried with other two - L1 and USB1 - still no good. I take it you got the router's model number?? FWG 114P.