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TICKET ARCHIVE -> Can't "add" HP Deskjet 3920

Gregcolker@gmai - Dec 22, 2006 - 2:03 pm

Hello!

I have a HP Deskjet 3920 and cannot install it. I've tried some of the built-in drivers. I've tried HP drivers versions: 2.1.7, 3.0.1 and the current 3.0.3 (I might not have those numbers exactly right.) Anyway, I've deleted the printer prefrences, the old printer dirivers, everthing HP.

The apple discussion forms have been no help. Google also has failed me. Please help. I'd like to print. (I'd love to be able to hook the printer up to my airport Express but that's not _needed_.)

Thanks for your help!

Greg

gsahli - Dec 23, 2006 - 9:30 am

What version OS X?
For troubleshooting, try adding the printer using the HP Deskjet 900 Series driver.

Gregcolker@gmai - Dec 23, 2006 - 12:24 pm

The latest: 10.4.9

I tried installing using the HP Deskjet 900 Series (gimp v.5) and I get this error:

"client-error-request-value-too-long"

Thanks

Gregcolker@gmai - Dec 23, 2006 - 12:25 pm

oops my bad. the latest is 10.4.8 (just read an article about .9) to clairify: I'm running OS 10.4.8

gsahli - Dec 23, 2006 - 9:24 pm

I don't know what that error means, but please try Reset Printing System, a menu item in Printer Setup.

Gregcolker@gmai - Dec 24, 2006 - 3:54 am

Still get the same error. I have no idea what it means either. It's got me completely stumped...

gsahli - Dec 24, 2006 - 8:31 am

Unix (like OS X) unfortunately has 100,000+ files. But we don't have tools to figure out which is corrupted or missing! That's why the fall-back method is often "reinstall OS X." Except for one last try downloading the Combo 10.4.8 Updater, my last recommendation is reinstall OS X using the Archive & Install option in the installer to preserve your user files and most apps.

Gregcolker@gmai - Dec 24, 2006 - 10:24 am

Okay, It's working. For the record here's what I did:

I used MacPilot (It was recently given away at: macappaday.com) to clear pretty much ever cache, rebuild everything, repair permissions, etc. I cleaned up everything. Ran the crons. Shut down the computer, turned it on and added the printer using the 900 series (gimp v.5 beta) and it's working.

Thanks for your help! I appreciate your time.

God bless!