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TICKET ARCHIVE -> Can't download PDFs via HTTP link
da-bronx - Dec 5, 2005 - 5:17 pm
I'm running Mac OS X Server 10.4 (Build 8A428) from a desktop G4 with Web services enabled. I have not updated Apache from the version that came with this build.
I want to make PDF files stored on this system available to members of a listserv, via an HTTP link, to avoid sending the files as attachments. The HTTP links are included in posts to the listserv and the subscribed members then click on the link to download the file. Easy right?
A fairly large number of these subscribers, say 20-30% of 300 total, have been complaing that they cannot download these files. The error they receive from their browser is a generic "the server is unavailable" or "the server cannot be found." The problem occurs for both Mac and Windows users. There are no other connectivity issues with this server: it is always pingable, accessible via AFP and Apple Remote Desktop. And again, most users don't have a problem.
I realize that there are many variables that might cause such a problem, form user system configurations, to faulty hardware.
I have already relocated this server from a suspect switch but the problem continues. Any other suggestions?
-MIchael
I want to make PDF files stored on this system available to members of a listserv, via an HTTP link, to avoid sending the files as attachments. The HTTP links are included in posts to the listserv and the subscribed members then click on the link to download the file. Easy right?
A fairly large number of these subscribers, say 20-30% of 300 total, have been complaing that they cannot download these files. The error they receive from their browser is a generic "the server is unavailable" or "the server cannot be found." The problem occurs for both Mac and Windows users. There are no other connectivity issues with this server: it is always pingable, accessible via AFP and Apple Remote Desktop. And again, most users don't have a problem.
I realize that there are many variables that might cause such a problem, form user system configurations, to faulty hardware.
I have already relocated this server from a suspect switch but the problem continues. Any other suggestions?
-MIchael
da-bronx - Dec 8, 2005 - 10:19 am
I've recently discovered that using the Performance Cache feature of OS X Server for Web services, it's on by default by the by, causes them to be served over port 16080, rather than port 80.
I'm speculating that some firewalls may not be configured to support traffic via this port–which may be part or the whole of the problem I'm experiencing. I've turned off the Performance Cache and have bound Web service to Port 80 instead. Waiting for results–or any other suggestions.
I'm speculating that some firewalls may not be configured to support traffic via this port–which may be part or the whole of the problem I'm experiencing. I've turned off the Performance Cache and have bound Web service to Port 80 instead. Waiting for results–or any other suggestions.
TechSupport - Dec 11, 2005 - 10:30 am
This ticket has been moved to the open forums for more exposure.
Please follow this link:
http://www.macosx.com/forums/showthread.php?t=264561
Please follow this link:
http://www.macosx.com/forums/showthread.php?t=264561
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