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TICKET ARCHIVE -> Can't install "mpkg" files, Installer?

thegrizz70x7 - Feb 6, 2008 - 4:50 pm

Hi,
I have a MacBook Pro 10.4.11, and lately my computer has not been able to install several programs I've tried downloading from online. The .dmg file will save fine to my Documents folder, but when I then open up the dmg, there is an installation .mpkg file.
When I click on the .mpkg, nothing opens or runs. What does happen is that, in the dock, the icon for Installer.app (which I have set at the default) appears for about a second, then disappears. This means I can't open the installation file, so the specific software can't run.
Id've done some reading online, and I think there might be something wrong with my Installer app. itself, but am not sure.
If this was the case, would I then need to get the original OS install CD's to reinstall Installer??
the problem is, I don't have access at the moment to my original installation discs....is there anywhere online to download a new version of Installer??

thanks
Joel

earthsaver - Feb 6, 2008 - 10:27 pm

I have the Tiger disc and can send you Installer.app from it. Then, you should be able to use it to reinstall the 10.4.11 combo update and be back to normal.

UPDATE: I can't actually help you myself because I don't have the Intel version of Tiger, but the above is what anyone who does should be able to do for you.

- Ben

TechSupport - Feb 9, 2008 - 10:30 pm

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=298348

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.