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TICKET ARCHIVE -> Can't Install Software
SandyGhz - Jul 28, 2005 - 11:21 am
I am working on a G5 OS 10.3.9, and was having trouble opening Dreamweaver. The icon would just bounce, but never open up. This would happen with all the macromedia apps I had. So, I trashed them, went to reinstall, and I keep getting the following message on installation.
"The software to be installed requires Admin or higher level access priv".
I am the only user on this computer, and have even tried logging out of the computer and reloggin on.
Help!
Thanks.
- Heather
"The software to be installed requires Admin or higher level access priv".
I am the only user on this computer, and have even tried logging out of the computer and reloggin on.
Help!
Thanks.
- Heather
bobw - Jul 28, 2005 - 11:50 am
Hi Heather
Look in your Accounts PreferencePane in the System Preferences under the Apple. Make sure your account has the box checked to Administer this computer.
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Bobw - Macosx.com Tech Support
Look in your Accounts PreferencePane in the System Preferences under the Apple. Make sure your account has the box checked to Administer this computer.
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Bobw - Macosx.com Tech Support
SandyGhz - Jul 28, 2005 - 12:46 pm
Thanks for your quick response. I tried that, but still get the same message when trying to install. any other ideas?
bobw - Jul 28, 2005 - 2:15 pm
Heather
In the window where you get "Need admin priv" is there a lock icon anywhere in that window?
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Bobw - Macosx.com Tech Support
In the window where you get "Need admin priv" is there a lock icon anywhere in that window?
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Bobw - Macosx.com Tech Support
SandyGhz - Jul 28, 2005 - 3:26 pm
There is a large icon with a lock with the installer icon on it as well, but I know what you mean, not a small one that I can click on and unlock. This is happening with anything I try to install. I went to the macromedia site and found a hot fix, but that can't be installed either. same message.
bobw - Jul 28, 2005 - 3:33 pm
Heather
You may need to enable Root to install this software.
Give it a try. Instructions are here;
http://docs.info.apple.com/article.html?artnum=152089
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Bobw - Macosx.com Tech Support
You may need to enable Root to install this software.
Give it a try. Instructions are here;
http://docs.info.apple.com/article.html?artnum=152089
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Bobw - Macosx.com Tech Support
SandyGhz - Jul 28, 2005 - 7:14 pm
ok, not trying to be pain, but i followed the instructions on the link, but i can't click on "enable root" in the drop down menu/Security. what should i pick from the menu in Netinfo manager to make enable root user bold? sorry to bug you so much. thanks, heather
bobw - Jul 29, 2005 - 10:43 am
Heather
In the NetInfo Manager, at the bottom left, click the Lock icon, then enter your password. Then you'll be able to Enable Root.
And, you're not bugging me. We're all here to try and help folks.
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Bobw - Macosx.com Tech Support
In the NetInfo Manager, at the bottom left, click the Lock icon, then enter your password. Then you'll be able to Enable Root.
And, you're not bugging me. We're all here to try and help folks.
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Bobw - Macosx.com Tech Support
SandyGhz - Jul 30, 2005 - 2:59 pm
ok - i did this but to no avail.
although , under the instructions you gave me, the fourth step didn't work for me, becasue there is no Other in the log out menu, just me he primary user.I logged in anyway, and made sure that the enable root user was on, but still can't install anything. what now? thanks for sticking with this. I really need dreamweaver back to do some work. Also, if the last resort is to reinstall os x , can you direct me in not screwing that up?
- Heather
"To enable the root user:
1. Open NetInfo Manager, located in Applications > Utilities.
2. Choose Security > Enable Root User and type a password for the root account. You may need to type an administrator password to make these changes.
3. Choose Apple menu > Log Out.
4. Choose Other in the Login window, type root in the Name field, and the root password in the Password field. "
although , under the instructions you gave me, the fourth step didn't work for me, becasue there is no Other in the log out menu, just me he primary user.I logged in anyway, and made sure that the enable root user was on, but still can't install anything. what now? thanks for sticking with this. I really need dreamweaver back to do some work. Also, if the last resort is to reinstall os x , can you direct me in not screwing that up?
- Heather
"To enable the root user:
1. Open NetInfo Manager, located in Applications > Utilities.
2. Choose Security > Enable Root User and type a password for the root account. You may need to type an administrator password to make these changes.
3. Choose Apple menu > Log Out.
4. Choose Other in the Login window, type root in the Name field, and the root password in the Password field. "
bobw - Jul 30, 2005 - 3:13 pm
Heather
In the Accounts PreferencePane, unlock it, then click Login Options and click Display List of Users. Lock it and try loging out and back in.
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Bobw - Macosx.com Tech Support
In the Accounts PreferencePane, unlock it, then click Login Options and click Display List of Users. Lock it and try loging out and back in.
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Bobw - Macosx.com Tech Support
SandyGhz - Jul 30, 2005 - 3:32 pm
first of all, it's cool you're workiing on a saturday.
second)
I ran Repair Disk Permissions( i've just recently upgraded from imac os9 in the last few months and haven't really used this disk permissions utility yet), tried to reinstall dreamweaver and it worked!
so, cross my fingers, i hope everything is fine, and thanks you for all your help. Can you briefly suggest how often and what utitly programs i should run? like the rebuilding desktop i did with os 9. thank you.
- Heather
second)
I ran Repair Disk Permissions( i've just recently upgraded from imac os9 in the last few months and haven't really used this disk permissions utility yet), tried to reinstall dreamweaver and it worked!
so, cross my fingers, i hope everything is fine, and thanks you for all your help. Can you briefly suggest how often and what utitly programs i should run? like the rebuilding desktop i did with os 9. thank you.
- Heather
bobw - Jul 30, 2005 - 3:37 pm
Heather
Glad everything's ok now.
No rest for the weary
There is no Desktop Rebuilding in OS X.
As for utilities, Disk Utility is very good when you have a problem.
Also, the system has built in maintenance routines that run between 3AM and 5AM, but the machine has to be on and the hard drive set not to sleep, which is the way I run my machine.
You can use a very good utility - Cocktail - to run these Cron scripts (maintenance routines) anything you like, also clear Caches (Caches can cause problems) amoung other things. It also Repairs Permissions. I would definitely do this every few weeks.
Use that every couple weeks to keep the system running good.
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Bobw - Macosx.com Tech Support
Glad everything's ok now.
No rest for the weary
There is no Desktop Rebuilding in OS X.
As for utilities, Disk Utility is very good when you have a problem.
Also, the system has built in maintenance routines that run between 3AM and 5AM, but the machine has to be on and the hard drive set not to sleep, which is the way I run my machine.
You can use a very good utility - Cocktail - to run these Cron scripts (maintenance routines) anything you like, also clear Caches (Caches can cause problems) amoung other things. It also Repairs Permissions. I would definitely do this every few weeks.
Use that every couple weeks to keep the system running good.
--------
Bobw - Macosx.com Tech Support
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