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TICKET ARCHIVE -> can't open mac osx 10.2.8 dvd player
anyname - Jun 6, 2006 - 8:52 pm
At some point the dvd player application stopped opening on my powerbook G4 running OSX 10.2.8.
A square comes on screen and enlarges as if it were going to open but it never does. I also can't open a program-bittorrent, the same thing happens.
Can someone help me, I'm computer challenged.
Julia
A square comes on screen and enlarges as if it were going to open but it never does. I also can't open a program-bittorrent, the same thing happens.
Can someone help me, I'm computer challenged.
Julia
frozendice - Jun 6, 2006 - 10:51 pm
Open Applications/Utilities/Disk Utility.app click your hard drive, click repair permissions, then restart your computer. If that doesn't work respond to this thread.
anyname - Jun 8, 2006 - 12:18 pm
Hey, Thanks for the response...unfortunately that didn't do it. The same thing happens when you try to open the application. Also, the First Aid never stopped itself. The disk wasn't spinning anymore and it wasn'''t making anymore progress, but I had to click stop after a while?
frozendice - Jun 8, 2006 - 5:23 pm
You don't usually need to click stop. It might have been calculating stuff, if the repair didn't finish as you say, try it again over lunch or something. If I read this wrong, I'll re-open it so another tech can help you, that might know the cause.
anyname - Jun 9, 2006 - 11:43 am
ok so I've run the repair permissions again about an hour ago and it never completes, here is what it says now and has for the past hour with no changes...
2006-06-09 10:45:23 -0400 - Repair of privileges has started
We are using special permissions for the file or directory ./System/Library/Filesystems/hfs.fs/hfs.util. New permissions are 33261
Group differs on ./private/var/run/utmp, should be 0, group is 1
Owner and group corrected on ./private/var/run/utmp
Permissions corrected on ./private/var/run/utmp
Permissions differ on ./usr/bin/more, should be -r-xr-xr-x , they are -rwxr-xr-x
Owner and group corrected on ./usr/bin/more
Permissions corrected on ./usr/bin/more
Permissions differ on ./usr/bin/less, should be -rwxr-xr-x , they are -r-xr-xr-x
Owner and group corrected on ./usr/bin/less
Permissions corrected on ./usr/bin/less
Permissions differ on ./usr/share/man/man1/less.1, should be -rw-r--r-- , they are -r--r--r--
Owner and group corrected on ./usr/share/man/man1/less.1
Permissions corrected on ./usr/share/man/man1/less.1
Permissions differ on ./usr/share/man/man1/more.1, should be -r--r--r-- , they are -rw-r--r--
Owner and group corrected on ./usr/share/man/man1/more.1
Permissions corrected on ./usr/share/man/man1/more.1
and now it's just stuck there. dvd still doesn't open.
2006-06-09 10:45:23 -0400 - Repair of privileges has started
We are using special permissions for the file or directory ./System/Library/Filesystems/hfs.fs/hfs.util. New permissions are 33261
Group differs on ./private/var/run/utmp, should be 0, group is 1
Owner and group corrected on ./private/var/run/utmp
Permissions corrected on ./private/var/run/utmp
Permissions differ on ./usr/bin/more, should be -r-xr-xr-x , they are -rwxr-xr-x
Owner and group corrected on ./usr/bin/more
Permissions corrected on ./usr/bin/more
Permissions differ on ./usr/bin/less, should be -rwxr-xr-x , they are -r-xr-xr-x
Owner and group corrected on ./usr/bin/less
Permissions corrected on ./usr/bin/less
Permissions differ on ./usr/share/man/man1/less.1, should be -rw-r--r-- , they are -r--r--r--
Owner and group corrected on ./usr/share/man/man1/less.1
Permissions corrected on ./usr/share/man/man1/less.1
Permissions differ on ./usr/share/man/man1/more.1, should be -r--r--r-- , they are -rw-r--r--
Owner and group corrected on ./usr/share/man/man1/more.1
Permissions corrected on ./usr/share/man/man1/more.1
and now it's just stuck there. dvd still doesn't open.
LovesMacs - Jun 12, 2006 - 2:14 pm
Hi Daniel,
Maybe it's your DVD preferences that are causing this problem. It sure can't hurt to try this if you haven't resolved the problem already.
Go to: MacintoshHD>Users>Library>Preferences Open the Preferences folder and locate this file: com.apple.dvdplayer.plist Drag that file to the Trash, then empty the Trash, Restart your Mac. See if that is the culprit.
Carolyn :-)
Maybe it's your DVD preferences that are causing this problem. It sure can't hurt to try this if you haven't resolved the problem already.
Go to: MacintoshHD>Users>Library>Preferences Open the Preferences folder and locate this file: com.apple.dvdplayer.plist Drag that file to the Trash, then empty the Trash, Restart your Mac. See if that is the culprit.
Carolyn :-)
LovesMacs - Jun 15, 2006 - 12:41 pm
HI Daniel,
Have you had a chance to try my suggestion regarding the DVD Player preference file?
Carolyn :-)
Have you had a chance to try my suggestion regarding the DVD Player preference file?
Carolyn :-)
anyname - Jun 16, 2006 - 6:04 pm
Hi Carolyn,
My name is actually Julia...Daniel was the 1st guy who tried to help me. Sorry it took me so long to get back to you, I've been out of town. I did what you recommended but to no avail. still the same response. It acts like it's going to open but nothing ever comes of it.
Any other advice. I seem to have everyone stumped!!!
Thanks a lot
Julia
My name is actually Julia...Daniel was the 1st guy who tried to help me. Sorry it took me so long to get back to you, I've been out of town. I did what you recommended but to no avail. still the same response. It acts like it's going to open but nothing ever comes of it.
Any other advice. I seem to have everyone stumped!!!
Thanks a lot
Julia
LovesMacs - Jun 18, 2006 - 1:23 am
HI Julia,
I was out of town for 2 days or I would have responded quicker. Ok... You mentioned that Disk First Aid "never stopped itself"... can you tell me a little more about that. Frankly, that worries me more then your DVD Player at the moment. When you run Disk Utility, use your system CD or DVD that came with your Mac or the most recent system disk for Tiger if that is what you are running. Shut down your Mac, and push the Power button at the same time you insert the system disk and hold down the C key all at the same time. When you see the Apple logo, you can let go of the C key. You'll see an Installer screen open but Quit the Installer and go to the Menu and click Utilities. Then click Disk Utility. Use the Repair Permission AND when that's done, do a Verify. If DU reports errors, click the Repair button.
Please post back with which Mac OS you are running and which Mac computer. The more information I have, the sooner I can help you.
It's a bummer when an application won't behave so I will do everything I can to help you get your DVD Player doing it's thing again :-)
Carolyn
I was out of town for 2 days or I would have responded quicker. Ok... You mentioned that Disk First Aid "never stopped itself"... can you tell me a little more about that. Frankly, that worries me more then your DVD Player at the moment. When you run Disk Utility, use your system CD or DVD that came with your Mac or the most recent system disk for Tiger if that is what you are running. Shut down your Mac, and push the Power button at the same time you insert the system disk and hold down the C key all at the same time. When you see the Apple logo, you can let go of the C key. You'll see an Installer screen open but Quit the Installer and go to the Menu and click Utilities. Then click Disk Utility. Use the Repair Permission AND when that's done, do a Verify. If DU reports errors, click the Repair button.
Please post back with which Mac OS you are running and which Mac computer. The more information I have, the sooner I can help you.
It's a bummer when an application won't behave so I will do everything I can to help you get your DVD Player doing it's thing again :-)
Carolyn
anyname - Jun 27, 2006 - 3:40 pm
Hey Carolyn,
Now I was the one out of town. I just got your message and I'll try it right away and let you know what happens. In the meantime I have a PowerBook G4 (about 3 years old) and it still runs OS X 10.2
I'd like to update it but haven't had the money or a fastest enough internet connection...I was living in Honduras for a bit. When I have tried to update some things (like Safari for example) it doesn't work. I have to admit that I'm not very computer savvy, but I never mess around with anything either, just try to download the updates it automatically shows me when they apply to software that I use.
Ok, I'm going to try what you suggested and get back to you.
Thanks for helping me...it is driving me crazy
Julia
Now I was the one out of town. I just got your message and I'll try it right away and let you know what happens. In the meantime I have a PowerBook G4 (about 3 years old) and it still runs OS X 10.2
I'd like to update it but haven't had the money or a fastest enough internet connection...I was living in Honduras for a bit. When I have tried to update some things (like Safari for example) it doesn't work. I have to admit that I'm not very computer savvy, but I never mess around with anything either, just try to download the updates it automatically shows me when they apply to software that I use.
Ok, I'm going to try what you suggested and get back to you.
Thanks for helping me...it is driving me crazy
Julia
LovesMacs - Jun 27, 2006 - 3:52 pm
HI Julia,
As far as software updates go have you tried running the Software Update utility? Click the Apple logo top left in your Menu. Then click, Software Update. A window will open. Let the Updater run to see if it finds anything that needs an update. Since you are still running 10.2.x, can you tell me how much RAM you have? That is memory. To locate this information do this. Click that Apple logo again, then click, "About This Mac". A pane will appear... right on that pane should be the word:
Memory ... it will tell you exactly what you have. The more software we have, the move files we store on our hard drives, the more RAM intensive applications we use, can slow up your applications like DVD Player. Get back to me when you can... look up the memory for me, ok? And you are a lot more computer savvy then you think. You are doing wonderful!
Have you got the system disk that came with your PowerBookG4? If so, you could do a clean install. But let's not go there just yet.
Carolyn :-)
As far as software updates go have you tried running the Software Update utility? Click the Apple logo top left in your Menu. Then click, Software Update. A window will open. Let the Updater run to see if it finds anything that needs an update. Since you are still running 10.2.x, can you tell me how much RAM you have? That is memory. To locate this information do this. Click that Apple logo again, then click, "About This Mac". A pane will appear... right on that pane should be the word:
Memory ... it will tell you exactly what you have. The more software we have, the move files we store on our hard drives, the more RAM intensive applications we use, can slow up your applications like DVD Player. Get back to me when you can... look up the memory for me, ok? And you are a lot more computer savvy then you think. You are doing wonderful!
Have you got the system disk that came with your PowerBookG4? If so, you could do a clean install. But let's not go there just yet.
Carolyn :-)
anyname - Jun 27, 2006 - 6:20 pm
Ok Carolyn,
I tried running the Disk Utility First Aid with the Disk in. Same thing happened...it never finishes. So then of course I can't verify anything. The memory is 512 MB. And I do have the system disk that came with the computer.
Julia
I tried running the Disk Utility First Aid with the Disk in. Same thing happened...it never finishes. So then of course I can't verify anything. The memory is 512 MB. And I do have the system disk that came with the computer.
Julia
LovesMacs - Jun 27, 2006 - 8:54 pm
I hate to say this but since Disk Utility can't do it's job, I say it's time to reformat. In that I mean clean install. Backup all your important files/images/music., etc.
Shut down your Mac. Reboot while inserting the system disk and holding down the C key at the same time. Keep holding down that C key until you see the Apple logo on the screen. An Installer pane should appear. Just follow the instrctions.
It's not just that you can't run DVD Player properly at this point. Anytime Disk Utility can't do it's job for whatever reason, that's the time to start thinking a clean install. It doesn't take that long. And it's not difficult.
Do you by chance have an Apple Store in your location? If not, possible an Apple reseller? Not CompUSA.... if you do a clean install and yous till have problems, it's time to take it in for service.
If you do a clean install and have problems, is there a way you can get online to access this site?
Carolyn :-)
Shut down your Mac. Reboot while inserting the system disk and holding down the C key at the same time. Keep holding down that C key until you see the Apple logo on the screen. An Installer pane should appear. Just follow the instrctions.
It's not just that you can't run DVD Player properly at this point. Anytime Disk Utility can't do it's job for whatever reason, that's the time to start thinking a clean install. It doesn't take that long. And it's not difficult.
Do you by chance have an Apple Store in your location? If not, possible an Apple reseller? Not CompUSA.... if you do a clean install and yous till have problems, it's time to take it in for service.
If you do a clean install and have problems, is there a way you can get online to access this site?
Carolyn :-)
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