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Question Profile
| DATE | Jan 31, 1999 |
| TICKET | #85452 |
| STATUS | Closed |
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| TYPE | |
| DESC | |
| DESC | |
| PLATFORM | |
| MODEL | |
| PROC | |
| RAM | |
| DRIVE | |
| NAME | |
| USERNAME | |
| TECHNICAL | |
| ISSUE |
Question Details
TICKET ARCHIVE -> Can't Print
No Wonder User - Jan 31, 1999 - 4:52 pm
Knowledge Level: I'm New!
Problem: Combination
Computer Type: Apple
Model: iMac
RAM: 65+
RAM Enhancer: Virtual Memory
OS Version: MacOS 8.1
Description:
After connecting my iMac to an HP Deskjet 697C with HP Printer Cable Kit for iMac I installed the printer software using a CD. I received instructions to then install iMac Update 1.0 which I did (I doubled checked that it was successful by running Apple System Profiler and checking the Devices screen).
When I attempt to print I get a message "Mac system error (2)". I also get a message " a printing error occurred (2)"
Apple says it is a memory problem, but an HP problem.
Any help is appreciated.
Send Attachments?
Problem: Combination
Computer Type: Apple
Model: iMac
RAM: 65+
RAM Enhancer: Virtual Memory
OS Version: MacOS 8.1
Description:
After connecting my iMac to an HP Deskjet 697C with HP Printer Cable Kit for iMac I installed the printer software using a CD. I received instructions to then install iMac Update 1.0 which I did (I doubled checked that it was successful by running Apple System Profiler and checking the Devices screen).
When I attempt to print I get a message "Mac system error (2)". I also get a message " a printing error occurred (2)"
Apple says it is a memory problem, but an HP problem.
Any help is appreciated.
Send Attachments?
No Wonder Tech - Jan 31, 1999 - 6:39 pm
First of all, lets make sure you chose the right print driver. To use a printer for the first time or to change printers you need to make a trip to the Chooser in the Apple Menu. The box to the left will have an icon of your printer if you have installed the software properly, click it and close the window. The HP printer is now the chosen one.
If this still doesn't work, or the print icon didn't show up in the chooser, I would remove the previous printer software and reinstall. Sometimes software that depends on a hardware flash upgrade has to be added AFTER the upgrade.
Then I would rebuild the desktop. The invisible desktop file can become corrupted or confused pretty easily, especially after software installs. The Desktop Folder is the master directory the Mac uses to figure out where and what everything is. If it is corrupted, the Mac may forget something is there or what it looks like. (If you ever get "generic" icons popping up where you know you had a different looking icon, this is a sure sign of a corrupted Desktop). To rebuild your desktop, restart and hold down the command-option keys until the Mac asks if you want to rebuild, (yes, you do). A better way is to use TechTool by Micronet, a freeware program available from http://download.com/Mac/Result/Title...29-g,1000.html
Always remember to check your cables also. You don't know how many times a plug can come free.
In the future NoWonder is going to implement a system where various techs can contribute to answering a question. But right now it's one question, one answer. If it's not the answer you want, try again.
If I've been helpful, confusing, annoying or all of the above, please let me know. I'm new at NoWonder and the feedback is helpful.
Vec
No Wonder
If this still doesn't work, or the print icon didn't show up in the chooser, I would remove the previous printer software and reinstall. Sometimes software that depends on a hardware flash upgrade has to be added AFTER the upgrade.
Then I would rebuild the desktop. The invisible desktop file can become corrupted or confused pretty easily, especially after software installs. The Desktop Folder is the master directory the Mac uses to figure out where and what everything is. If it is corrupted, the Mac may forget something is there or what it looks like. (If you ever get "generic" icons popping up where you know you had a different looking icon, this is a sure sign of a corrupted Desktop). To rebuild your desktop, restart and hold down the command-option keys until the Mac asks if you want to rebuild, (yes, you do). A better way is to use TechTool by Micronet, a freeware program available from http://download.com/Mac/Result/Title...29-g,1000.html
Always remember to check your cables also. You don't know how many times a plug can come free.
In the future NoWonder is going to implement a system where various techs can contribute to answering a question. But right now it's one question, one answer. If it's not the answer you want, try again.
If I've been helpful, confusing, annoying or all of the above, please let me know. I'm new at NoWonder and the feedback is helpful.
Vec
No Wonder
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