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TICKET ARCHIVE -> Cannot connect to hard drive

DanaSan - Apr 19, 2008 - 4:26 am

Hi! I found your website while looking for information on troubleshooting my Mac. I hope you can help.

I am having problems with my Macbook OS X. I am in Japan and dealing with MacSupport is a bit complicated with the language barrier and all. I am hoping there is a simple solution that I am too computer-illiterate to know.

Basically, I can`t seem to connect to the hard drive. I don`t know what happened. Yesterday I just booted up my computer as normal and it came up fine, but the internet connection was really sluggish, so I rebooted. Thats when I lost the connection entirely.

I did all the troubleshooting in the manual...

1. The hardware check detected no errors.

2. I used the Disk Utility: First Aid option on the Mac OS X Install disk to check for errors. What I got was the following...

Verifying volume Macintosh HD
Invalid node stucture
1 HFS volume checked
The volume Macintosh HD needs to be repaired.

3. I tried to repair it, but it failed:

1 HFS volume checked
volume could not be repaired because of error.

4. The error that kept flashing was Error: the underlying text reported failure on exit.

5. I also tried to re-install the software with the Mac OS Install Disks, but that failed as well.

That is all I have. If you can help, I would appreciate it.

Thanks!

vinko - Apr 19, 2008 - 11:18 pm

Dear Dana,

My name is Vinko and I will attempt to assist you.

It sounds like you have a bad hard drive. This is not unusual but given that it is a portable it is also very possible.

You mentioned you "... Japan and dealing with MacSupport"? What does that mean? Are you talking to Mac Genius Desk at an Apple Store? Does your MacBook still have AppleCare?

You most likely will require a replacement hard drive.

I hope this helps.

Regards,

-- Vinko
Hong Kong

Thank you for using MacOSX.Com's free Mac support.

DanaSan - Apr 21, 2008 - 6:11 am

I meant I am currently in Japan and am having problems talking to MacSupport due to the language barrier.

Yes, I still have AppleCare. Will that cover the repairs should I send it in?

vinko - Apr 21, 2008 - 8:32 am

If you have AppleCare you should definitely bring it into Apple. Where are you in Japan? You can locate the close by Apple Store using Apple's web page.

You can call Apple Japan's English line.

I hope this helps.

-- Vinko