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TICKET ARCHIVE -> CHECKING JUNK MAIL

pjo - Sep 24, 2006 - 9:09 am

I HAVE A NEW INTEL IMAC AND MY TECHNICAL SKILLS WITH COMPUTERS ARE VERY LOW. I'M HAVING TROUBLE RECEIVING EMAILS FROM A PARTICULAR ADDRESS FROM UPS.COM. THEY HAVE SUGGESTED I CHECK MY SPAM OR JUNK MAIL. HOW DO I DO THAT?

THANKS,
PJO

philippe99 - Sep 25, 2006 - 1:52 am

Hi and welcome to macosx.com

All the Junk settings are available in the Preferences pane of the Mail.app, in the 'Junk Mail' tab:
http://www.apple.com/macosx/features/mail/

if the Junk filter is not enabled, normally all your messages are in your InBox
if enabled, you have a Junk mailbox for each account Mail.app handles (Mail.app left pane). So check this mailbox to see if, by accident, the Junk filter has not tagged the ups email as junk


if not enabled, how to play with the Junk filtering ?
----------------------------------------------------
(1) enable it and, as the URL above showed it, enable the training option.
What does the training ?
Training, through sophisticated algorithms, will flag unknown messages as 'Junk' but let them in your Inbox; for each of this flagged message, you'll have to tell Mail if this a valid email or not
See your Mail Online Help for more details on this.

(2) after several weeks of training, you'll be able to manually enable the "Move to Junk mailbox" option in the JunkMail settings of the Preferences
What does this option ?
Mail will automatically flagged unwanted messages and move them to the Junk mailbox which will appear in the tree of mailboxes on the left pane of Mail.app: you habe a Junk mailbox for each email account that Mail.app handles.
This Junk mailbox will become populated by all the messages Mail has decided to reject, the number of which may become very huge.
Again, YOU have to manually visit this mailbox and decide which message is good (and was unfortunately flagged 'bad' by the Junk filter) and which message is really bad so that you can delete it
So, yes, now, you're the teacher and you correct the Junk filter behavior


So, periodically, you have to check the Junk mailbox to see if by accident a good message has not been flagged as bad by the system
For instance, if in this mailbox you see the email from ups.com, just highlight it and click on the "Not a junk" button. Mail will understand that the sending address -for instance trackingservices@ups.com - can be considred as valid.
However, other ups.com addresses -for instance marketing@ups.com- may be still considered as bad.

The best way to tell Mail.app that a adress is good is to put in in the AdressBook !


That's for the basics. SO, check the Junk mailbox(es) on a regular basis


Now, to go further.
If after some months of use, you'll see that the Junk filter of Mail.app is not so good, I would encourage to use the JunkMatcher freeware (which takes the place of the Junk settings)
http://www.versiontracker.com/dyn/moreinfo/macosx/22023
which is -my personal opinion- the most powerfull free spam killer in the mac Osx world

Regards
Philippe

pjo - Sep 25, 2006 - 5:00 am

Philippe,
thanks for your answer - i am so un with this stuff i hate to even ask this but how do i find my junk mailbox. i looked at the mail help info and can't figure it out. i just want to look in the junk mail to see if i have anything in there but can't seem to find the access point.
thanks in advance for your patience.
pjo

philippe99 - Sep 25, 2006 - 8:07 am

If the "Move to Junk mailbox" option is set in the Preferences/Junk_tab of Mail.app, a Junk mailbox must appear among all the mailobox on the left pane of Mail.app, either under your account or under the Trash mailbox (deploy the little triangles)

Well, I do no monger use Mail.app, since I use Gmail Webmail


Bu there must be a Junk mailbox on the left pane of Mail , no ??

Phil

philippe99 - Sep 25, 2006 - 10:26 am

here is an image to see where my Junk mailbox is within mail.app (French OS)
http://img106.imageshack.us/my.php?i...mailboxwh3.png

I just enable it. And, yes you have only one Junk mailbox for your whole Mail.app; sorry, firts time I enable it, I always used JunkMatcher
Philippe

pjo - Sep 25, 2006 - 11:03 am

Dear Phil,
Finally I've got it. My junk mailbox was not activated, that's why it did not appear with the inbox, send and trash icons. Thank you so much!!!!!
Have a good day!

pjo

philippe99 - Sep 26, 2006 - 2:16 am

Great we find a solution to this issue.
Thank your for using macosx.com and be sure that we, tech guys of macosx.com, will be ready to help you again if you face a problem in your daily use of the Mac.

Best regards from Belgium
Philippe