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TICKET ARCHIVE -> Classic application printing
jcshook - Jan 29, 2006 - 8:49 am
I am unable to print from Classic applications. When printing command is executed, all seems normal, except that the printer doesn't move, as do the message windows and the grayed out menu bar. There are no error messages or other signs of abnormalty, only non-movement.
Cheryl - Jan 29, 2006 - 11:16 am
J.,
Where you able to print through a classic application previously? If so, did you install anything since then?
Try this and see if it corrects things:
While in a Classic application - just before you are ready to print, go to the Apple Menu and select the chooser ---- as you select the chooser hold down the option and the Apple keys (together). You must continue to hold down those keys as you release the mouse button on the chooser.
When you do that you should hear an alert sound. Now release those keys. The chooser will come up. Select the printer and the port. Make sure AppleTalk is not active at the bottom of the chooser window if your printer is connected directly to the computer.
Now close the chooser and go to the Page setup of the application you have open. Select your page orientation, then click on okay.
Now give the print a try. Let me know how you do.
Cheryl
volunteer tech
Where you able to print through a classic application previously? If so, did you install anything since then?
Try this and see if it corrects things:
While in a Classic application - just before you are ready to print, go to the Apple Menu and select the chooser ---- as you select the chooser hold down the option and the Apple keys (together). You must continue to hold down those keys as you release the mouse button on the chooser.
When you do that you should hear an alert sound. Now release those keys. The chooser will come up. Select the printer and the port. Make sure AppleTalk is not active at the bottom of the chooser window if your printer is connected directly to the computer.
Now close the chooser and go to the Page setup of the application you have open. Select your page orientation, then click on okay.
Now give the print a try. Let me know how you do.
Cheryl
volunteer tech
jcshook - Jan 29, 2006 - 5:44 pm
Thanks, Cheryl.
I tried as you explained. The alert tone was heard and the chooser
window came up. AppleTalk was active, so, I clicked inactive, was prompted to change AppleTalk, which I turned off in system preferences. Returning to the chooser, AppleTalk was inactive, and printer was selected. The print command was followed by the same as before-nothing. Actually, one thing does happen, the cpu spins up to full capacity (2ghz) and stays until I force quit the application.
In the chooser,clicking setup returns another window. This shows the printer plus duplex: installed/uninstalled. What is this duplex about? I tried both settings.
I tried as you explained. The alert tone was heard and the chooser
window came up. AppleTalk was active, so, I clicked inactive, was prompted to change AppleTalk, which I turned off in system preferences. Returning to the chooser, AppleTalk was inactive, and printer was selected. The print command was followed by the same as before-nothing. Actually, one thing does happen, the cpu spins up to full capacity (2ghz) and stays until I force quit the application.
In the chooser,clicking setup returns another window. This shows the printer plus duplex: installed/uninstalled. What is this duplex about? I tried both settings.
jcshook - Jan 29, 2006 - 6:28 pm
I just realized that the question/problem that I posed is incomplete. Is there more to my displayed question/ if not, your missing a whole bunch of info.
When the problem began was when I deleted the printers from the list in printer chooser. I had updated the HP software, and the director kept prompting for printer set up, resulting in several off the same printer in the printer list. After deleting all but one in the list, I was suddenly unable to print from classic.
If you cannot view anymore than is posted in the above question/follow-up, let me know. I have more info as to all the steps I have taken to resolve this condition. Thank you.
When the problem began was when I deleted the printers from the list in printer chooser. I had updated the HP software, and the director kept prompting for printer set up, resulting in several off the same printer in the printer list. After deleting all but one in the list, I was suddenly unable to print from classic.
If you cannot view anymore than is posted in the above question/follow-up, let me know. I have more info as to all the steps I have taken to resolve this condition. Thank you.
Cheryl - Jan 29, 2006 - 8:42 pm
J.,
I do indeed see all that you have added in response, so do not worry.
What printer model do you have? It could very well be that the HP software is what is causing the grief. I had a problem in OS X with their new software and my husband had problems on his Windows XP machine. From what I understand HP has software that monitors your driver version, then checks for updates, but it does not work properly.
Let me know what printer you have and I will do a bit of research on the correct driver you need.
Cheryl
I do indeed see all that you have added in response, so do not worry.
What printer model do you have? It could very well be that the HP software is what is causing the grief. I had a problem in OS X with their new software and my husband had problems on his Windows XP machine. From what I understand HP has software that monitors your driver version, then checks for updates, but it does not work properly.
Let me know what printer you have and I will do a bit of research on the correct driver you need.
Cheryl
jcshook - Jan 30, 2006 - 6:12 am
Cheryl,
The printer is an HP PSC 2150 All-In-One. I have the following currently installed:
HP Director v7.1.4
Driver v2.7.2
(OS 9) HP aio Print v5.5
The Driver was installed with the HP v6.3.4 for OS 9, and updated from 2.2.9 to the 2.7.2. There is one more download update that updates the driver to 3.0.1, which I have yet to try again( I don't like the accompaning software).
I had this machine working before on the 2.7.2. When I updated to 3.0.1, thats when the director kept making me add the same printer to the printer list. If it wasn't for "house cleaning", I'd probably still be printing. Somehow in deleting the excess printers (all the same one) from the printer utility, I broke communication with the OS 9.
Thanks for your continued effort. Chris
The printer is an HP PSC 2150 All-In-One. I have the following currently installed:
HP Director v7.1.4
Driver v2.7.2
(OS 9) HP aio Print v5.5
The Driver was installed with the HP v6.3.4 for OS 9, and updated from 2.2.9 to the 2.7.2. There is one more download update that updates the driver to 3.0.1, which I have yet to try again( I don't like the accompaning software).
I had this machine working before on the 2.7.2. When I updated to 3.0.1, thats when the director kept making me add the same printer to the printer list. If it wasn't for "house cleaning", I'd probably still be printing. Somehow in deleting the excess printers (all the same one) from the printer utility, I broke communication with the OS 9.
Thanks for your continued effort. Chris
Cheryl - Jan 31, 2006 - 8:09 am
Chris,
Let's try to fix this without doing any re-installing.
Delete the HP Director. To find it, use Find file from the file menu. Once you have found the exact location, just drag it to the trash. You will need to restart the computer before you can empty the trash.
Now give your printing a test run. Let me know if this corrects the issue. If not, I will give you the step by step instructions to reinstall the drivers for both OS X and OS 9/Classic. What version of OS X are you running?
Cheryl
Let's try to fix this without doing any re-installing.
Delete the HP Director. To find it, use Find file from the file menu. Once you have found the exact location, just drag it to the trash. You will need to restart the computer before you can empty the trash.
Now give your printing a test run. Let me know if this corrects the issue. If not, I will give you the step by step instructions to reinstall the drivers for both OS X and OS 9/Classic. What version of OS X are you running?
Cheryl
jcshook - Jan 31, 2006 - 9:20 am
Hi Cheryl-
I deleted the director afer quitting it in the activity monitor. Tried printing-no change, no luck. Restart, try printing, no change.
I have a fully updated OS 10.3.9 on my system.
I deleted the director afer quitting it in the activity monitor. Tried printing-no change, no luck. Restart, try printing, no change.
I have a fully updated OS 10.3.9 on my system.
Cheryl - Jan 31, 2006 - 10:30 pm
Chris,
The only driver that will work in Classic is the one that is on the Cd that came with your printer. My suggestion:
Delete all printers from the OS X. To do this it is easier to download Printer Setup Repair.
http://www.fixamacsoftware.com/software/psr/
Once downloaded and installed, you can have it delete all printers from the OS X side.
In Classic - go to Hard Drive>System Folder (with the 9 on it)>Extensions. Trash all the HP items you find.
Once that is done. Use the Cd that came with the printer to install the drivers.
Now - once that is done, do not download any updates. Restart the computer and give it a test run.
Cheryl
The only driver that will work in Classic is the one that is on the Cd that came with your printer. My suggestion:
Delete all printers from the OS X. To do this it is easier to download Printer Setup Repair.
http://www.fixamacsoftware.com/software/psr/
Once downloaded and installed, you can have it delete all printers from the OS X side.
In Classic - go to Hard Drive>System Folder (with the 9 on it)>Extensions. Trash all the HP items you find.
Once that is done. Use the Cd that came with the printer to install the drivers.
Now - once that is done, do not download any updates. Restart the computer and give it a test run.
Cheryl
jcshook - Feb 1, 2006 - 5:39 am
Cheryl-
I'll give it a try. I already have a copy of PSR.
I have tried to install off the CD several times, during various stages of trouble shooting- the installer always stops at printer alias install.
HP's only response was to manually deinstall and reinstall downloaded drivers. After the manual deinstall, I tried the CD first, but with the same negative result. I figured it was in OS 10.3, because of the printer being prior to that version. I guess when I deleted all the extra printers from the print utility, I deleted the one that had links to the origional CD software install. At least thats whats been going through my mind...
Thanks for all your help. As I said, I'll give your suggestion a try. If that doesn't work, I'm going to reformat my hard drive, reinstall a new OS 9 and move up to OS 10.4.3. See what kind of trouble I can make for myself.
Thanks again, and I'll let you know what happens.
Chris
I'll give it a try. I already have a copy of PSR.
I have tried to install off the CD several times, during various stages of trouble shooting- the installer always stops at printer alias install.
HP's only response was to manually deinstall and reinstall downloaded drivers. After the manual deinstall, I tried the CD first, but with the same negative result. I figured it was in OS 10.3, because of the printer being prior to that version. I guess when I deleted all the extra printers from the print utility, I deleted the one that had links to the origional CD software install. At least thats whats been going through my mind...
Thanks for all your help. As I said, I'll give your suggestion a try. If that doesn't work, I'm going to reformat my hard drive, reinstall a new OS 9 and move up to OS 10.4.3. See what kind of trouble I can make for myself.
Thanks again, and I'll let you know what happens.
Chris
jcshook - Feb 1, 2006 - 6:00 pm
Cheryl-
As I thought, the CD installer stops halfway. Don't know what it is about the install printer alias that makes it stop. HP doesn't provide for options, like install driver only. For a company that prides themselves as being a Mac peripheral maker, their software doesn't quite cut it.Thanks again for your efforts.
Chris
As I thought, the CD installer stops halfway. Don't know what it is about the install printer alias that makes it stop. HP doesn't provide for options, like install driver only. For a company that prides themselves as being a Mac peripheral maker, their software doesn't quite cut it.Thanks again for your efforts.
Chris
Cheryl - Feb 1, 2006 - 11:24 pm
Chris,
What happened when it stalled? Yes, sometimes HP can be very user unfriendly, but it was installed once, it should be able to install again.
Double check the System Folder (OS 9) for any HP files and drag them to the trash. Then use PSR to delete the cache, and printer drivers.
Now give the CD a try. Do you still have the 10.3 install CD? That CD should have the printer drivers for HP. If the Printer CD does not work, start up with the 10.3 CD. You want to select archive install, then custom install to install just the printer drivers - HP only.
If you need a step by step to do that let me know.
Cheryl
What happened when it stalled? Yes, sometimes HP can be very user unfriendly, but it was installed once, it should be able to install again.
Double check the System Folder (OS 9) for any HP files and drag them to the trash. Then use PSR to delete the cache, and printer drivers.
Now give the CD a try. Do you still have the 10.3 install CD? That CD should have the printer drivers for HP. If the Printer CD does not work, start up with the 10.3 CD. You want to select archive install, then custom install to install just the printer drivers - HP only.
If you need a step by step to do that let me know.
Cheryl
jcshook - Feb 2, 2006 - 6:25 pm
Cheryl-
I agree, once installed, it should be repeatable. The installer stops at "installing printer alias", then a" installer has unexpectedly quit, submit bug report?" message. I think I'm on to the problem, though...
It appears that I have a "terminal"(fatal) extension conflict in OS 9.2.2. When the extensions are set to Mac OS 9.2.2-All, and the computer is booted into OS 9, the system, starts, desktop loads, open windows (prior to restart) open, cursor moves, but the finder is unresponsive. No windows can be moved, closed, nothing new opened. The only way out is a force restart. According to Apple help I found, when a problem, such as the finder freeze, occurs under the Mac OS 9.2.2-All extensions set, this would indicate a corrupt system folder, requiring a clean install. My question is, can the OS 9 software be installed without affecting the OS X system. Seems like I should be able to, but am unsure. As far as restore goes (another option) I'm afraid my system backups have the same corruption-system 9 restore from archives is not an option.
It's funny how one problem can blind you to others. I seldom boot directly into OS 9. If I had, I would have detected this problem sooner. I still think the HP software is part the culprit. But its part of a bigger problem which remains even after stripping the system of all printer related items, except for the base extensions.
So, Can OS 9 be installed without affecting OS X? Or, should I clean install OS 9, run updates, and then clean install OS 10.3.5, and run the updates?
Probably both......
Thanks- Chris
I agree, once installed, it should be repeatable. The installer stops at "installing printer alias", then a" installer has unexpectedly quit, submit bug report?" message. I think I'm on to the problem, though...
It appears that I have a "terminal"(fatal) extension conflict in OS 9.2.2. When the extensions are set to Mac OS 9.2.2-All, and the computer is booted into OS 9, the system, starts, desktop loads, open windows (prior to restart) open, cursor moves, but the finder is unresponsive. No windows can be moved, closed, nothing new opened. The only way out is a force restart. According to Apple help I found, when a problem, such as the finder freeze, occurs under the Mac OS 9.2.2-All extensions set, this would indicate a corrupt system folder, requiring a clean install. My question is, can the OS 9 software be installed without affecting the OS X system. Seems like I should be able to, but am unsure. As far as restore goes (another option) I'm afraid my system backups have the same corruption-system 9 restore from archives is not an option.
It's funny how one problem can blind you to others. I seldom boot directly into OS 9. If I had, I would have detected this problem sooner. I still think the HP software is part the culprit. But its part of a bigger problem which remains even after stripping the system of all printer related items, except for the base extensions.
So, Can OS 9 be installed without affecting OS X? Or, should I clean install OS 9, run updates, and then clean install OS 10.3.5, and run the updates?
Probably both......
Thanks- Chris
Cheryl - Feb 2, 2006 - 10:59 pm
Chris,
Yes, you can do a clean install of OS 9, without hurting or touching OS X.
Start up from the OS 9 CD, and open the Installer.
Click the Options button in the Installer to access the clean installation option.
Select the checkbox for clean installation.
Install the software.
The old OS 9 system folder will be renamed Previous System Folder. Do not trash this folder until you have checked Control Panels, Extensions, Fonts, & Preferences for files that go with other programs you have for OS 9/ classic.
Once you have OS 9 reinstalled, Go to Extension Manager and select OS 9 Only. Then use the HP CD to install the printer software. It should install without a problem.
Keep me posted on how you do.
Cheryl
Yes, you can do a clean install of OS 9, without hurting or touching OS X.
Start up from the OS 9 CD, and open the Installer.
Click the Options button in the Installer to access the clean installation option.
Select the checkbox for clean installation.
Install the software.
The old OS 9 system folder will be renamed Previous System Folder. Do not trash this folder until you have checked Control Panels, Extensions, Fonts, & Preferences for files that go with other programs you have for OS 9/ classic.
Once you have OS 9 reinstalled, Go to Extension Manager and select OS 9 Only. Then use the HP CD to install the printer software. It should install without a problem.
Keep me posted on how you do.
Cheryl
Cheryl - Feb 5, 2006 - 12:00 pm
Chris,
How are you doing? Do you have Classic printing working?
Cheryl
How are you doing? Do you have Classic printing working?
Cheryl
jcshook - Feb 5, 2006 - 6:04 pm
Hi Cheryl-
I've about driven myself to frustration. The OS 9 I have on CD is 9.0.4. Because that version is not OS X compatible, the install resulted in a system folder that I cannot update (the previous system folder continues to be used by OS X). I try to update the 9.0.4 and the installer won't detect it. I only get a message that the installed version is higher than the updater, can go no further.
Get this though- I installed the OS 9.0.4 on a separate internal drive. Ran all the updates to 9.2.2. I booted that new system and the finder was unresponsive (windows open, cd folder open, cursor moves, but thats all). I turned off all extensions, restart- all fine. I turn on enough extensions to start up and use the DVD to run CD installs. Still fine. I install the HP software from CD, good install. Restart, cannot open software. Continue with turning on vital extensions, finally I get clear through to print order but not print is sent to the printer. At this point I'm checking extensions between the 9.2 with OS X and the separate 9.2. Some where, somehow, I lose OT Client Util Lib, cannot open apps, cannot run installers. Continue with extensions. Things just go downhill from here.
Currently, I am running OS X with the previous 9.2, and I have erased the other drive. I have to step back for a while. I cannot figure out why only Apple extensions, when all on, result in the finder problem. I down loaded new updates, in case the copies I kept from the first upgrades I did (pre OS X) are corrupt. As I write this I'm getting irritated, and I have to go to work. If you have any thoughts, I'd be glad to listen. For now, I'll step back and think and research- start over again in a couple of days.
Chris
I've about driven myself to frustration. The OS 9 I have on CD is 9.0.4. Because that version is not OS X compatible, the install resulted in a system folder that I cannot update (the previous system folder continues to be used by OS X). I try to update the 9.0.4 and the installer won't detect it. I only get a message that the installed version is higher than the updater, can go no further.
Get this though- I installed the OS 9.0.4 on a separate internal drive. Ran all the updates to 9.2.2. I booted that new system and the finder was unresponsive (windows open, cd folder open, cursor moves, but thats all). I turned off all extensions, restart- all fine. I turn on enough extensions to start up and use the DVD to run CD installs. Still fine. I install the HP software from CD, good install. Restart, cannot open software. Continue with turning on vital extensions, finally I get clear through to print order but not print is sent to the printer. At this point I'm checking extensions between the 9.2 with OS X and the separate 9.2. Some where, somehow, I lose OT Client Util Lib, cannot open apps, cannot run installers. Continue with extensions. Things just go downhill from here.
Currently, I am running OS X with the previous 9.2, and I have erased the other drive. I have to step back for a while. I cannot figure out why only Apple extensions, when all on, result in the finder problem. I down loaded new updates, in case the copies I kept from the first upgrades I did (pre OS X) are corrupt. As I write this I'm getting irritated, and I have to go to work. If you have any thoughts, I'd be glad to listen. For now, I'll step back and think and research- start over again in a couple of days.
Chris
Cheryl - Feb 5, 2006 - 7:07 pm
Chris,
What is the computer model? It might be that you need a firmware update - unless you have already done that.
It is strange that just the Apple Extensions are giving you grief. There is a handy chart with all the troubleshooting tips here:
http://docs.info.apple.com/article.html?artnum=16473
I have a few more questions. Do you have Extensis Suitcase installed? Disable the extension called Suitcase Menu Font. The Suitcase program will continue to function normally.
What do you have in the System Folder OS 9's Startup Items?
Before installing a new software driver in Mac OS 9.x, go to the / System Folder/Startup Items folder and drag any programs in that folder to the desktop.
Restart the Macintosh and install the HP software driver.
After a successful installation, the startup programs can be moved back into the Startup Items folder.
If you experience communication issues after the install, the items in the Startup Items folder can be placed on the desktop again and added back into the Startup Items folder one at a time. Restart the system after adding each item to determine which program may be causing the conflict.
Let me know if any of these help.
Cheryl
What is the computer model? It might be that you need a firmware update - unless you have already done that.
It is strange that just the Apple Extensions are giving you grief. There is a handy chart with all the troubleshooting tips here:
http://docs.info.apple.com/article.html?artnum=16473
I have a few more questions. Do you have Extensis Suitcase installed? Disable the extension called Suitcase Menu Font. The Suitcase program will continue to function normally.
What do you have in the System Folder OS 9's Startup Items?
Before installing a new software driver in Mac OS 9.x, go to the / System Folder/Startup Items folder and drag any programs in that folder to the desktop.
Restart the Macintosh and install the HP software driver.
After a successful installation, the startup programs can be moved back into the Startup Items folder.
If you experience communication issues after the install, the items in the Startup Items folder can be placed on the desktop again and added back into the Startup Items folder one at a time. Restart the system after adding each item to determine which program may be causing the conflict.
Let me know if any of these help.
Cheryl
Cheryl - Feb 8, 2006 - 9:28 pm
Chris,
Any luck?
Cheryl
Any luck?
Cheryl
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