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TICKET ARCHIVE -> Continuing Problems With Imac Osx10.3.8 Shut Down
macnovice - Apr 4, 2005 - 3:35 am
Can you advise me on 2 queries? My technical expertise with macs is pretty basic -
1/ I have had problems with shutting down my iMac (dome + flat screen model) ever since I've had it. One of your advisers informed me about the use of the disk utility - "repair permissions". I've run this a few times. Although I thought I'd solved the problem, shutting down is still erratic. Sometimes it does, sometimes it doesn't.
2/ Problem with Quicktime - whenever I run a quicktime movie from a website i get a query pop-up asking me to set the connection speed. I use broadband but each time I set it to the correct speed (512kb) it reverts to 56 kbps) How can I get it to remember the correct speed?
1/ I have had problems with shutting down my iMac (dome + flat screen model) ever since I've had it. One of your advisers informed me about the use of the disk utility - "repair permissions". I've run this a few times. Although I thought I'd solved the problem, shutting down is still erratic. Sometimes it does, sometimes it doesn't.
2/ Problem with Quicktime - whenever I run a quicktime movie from a website i get a query pop-up asking me to set the connection speed. I use broadband but each time I set it to the correct speed (512kb) it reverts to 56 kbps) How can I get it to remember the correct speed?
Cheryl - Apr 4, 2005 - 8:23 pm
Macnovice,
My name is Cheryl and I will be assisting you.
1. Your shut down could be caused by a program running in the background that is not quitting at the signal from the OS.
Go to the System Preferences (Light switch on the dock) and select Accounts.
When that panel opens, click once on your user name at the left. Now click on the Startup Items button.
Check out what is on that list. Let me know what that list is and I can tell you what program it belongs to. We then can determine which one is causing the problem.
2. It sounds like Quicktime is not saving your preference correctly. To correct this, go to your Home folder>Library Folder>Preference folder (do not select Preference Panes).
Now go to the View menu and select by list. This will put everything in alpha order making it easier to find files.
Scroll down until you find
QuickTime Preferences
QuickTime Favorites
Drag those files to the trash, and empty the trash.
Now give QuickTime a trial run. You will need to set the connection this time, but it should hold this setting for the next time.
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Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
My name is Cheryl and I will be assisting you.
1. Your shut down could be caused by a program running in the background that is not quitting at the signal from the OS.
Go to the System Preferences (Light switch on the dock) and select Accounts.
When that panel opens, click once on your user name at the left. Now click on the Startup Items button.
Check out what is on that list. Let me know what that list is and I can tell you what program it belongs to. We then can determine which one is causing the problem.
2. It sounds like Quicktime is not saving your preference correctly. To correct this, go to your Home folder>Library Folder>Preference folder (do not select Preference Panes).
Now go to the View menu and select by list. This will put everything in alpha order making it easier to find files.
Scroll down until you find
QuickTime Preferences
QuickTime Favorites
Drag those files to the trash, and empty the trash.
Now give QuickTime a trial run. You will need to set the connection this time, but it should hold this setting for the next time.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
macnovice - Apr 5, 2005 - 3:10 am
Cheryl - Thank you. This is what is listed in the startup items
- HP scanjet manager (hidden) Application
- Microsoft database daemon (unknown)
- iCal alarm scheduler (hidden) Application
- Microsoft database daemon (Application)
- MSN messenger (unknown)
- iTunes helper (hidden) Application
- HP scanjet manager (hidden) Application
- Microsoft database daemon (unknown)
- iCal alarm scheduler (hidden) Application
- Microsoft database daemon (Application)
- MSN messenger (unknown)
- iTunes helper (hidden) Application
Cheryl - Apr 5, 2005 - 7:16 am
Macnovice,
I do believe that the culprit is the Microsoft files.
Go to Accounts in System Preferences and click on your user name, then click on Startup Items.
Now click once on - Microsoft database daemon (unknown)
At the bottom of the window is a plus and a minus button. Click on the minus button.
Do the same with - Microsoft database daemon (Application)
Now give it a trail shut down.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
I do believe that the culprit is the Microsoft files.
Go to Accounts in System Preferences and click on your user name, then click on Startup Items.
Now click once on - Microsoft database daemon (unknown)
At the bottom of the window is a plus and a minus button. Click on the minus button.
Do the same with - Microsoft database daemon (Application)
Now give it a trail shut down.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
macnovice - Apr 8, 2005 - 1:38 pm
Cheryl - thanks again. Problem number two is solved - Quicktime now remembers its speed. However, I'm afraid the shut-down problem is still with me. I had thought it had been resolved but it seems to be happening again. Any more advice?
Cheryl - Apr 8, 2005 - 4:17 pm
macnovice,
You will need to locate your OS X CD and start up the computer with it.
Insert the CD, restart the computer and immediately hold down the C key.
Continue to hold down the C key until you see the installer screen. Release the key and do NOT click on the installer screen.
Instead, go to the Installer Menu and select Disk Utility.
When that opens, click on the second icon at the far left, then click on Repair Disk at the bottom far right.
Watch the activity screen. You want it to say Appears Okay without any reference to repairs. If there are repairs done, click on Repair Disk again. You may need to do this three times to get the Appears Okay message without any reference to repairs done.
When done, quit Disk Utility, restart the computer.
Let me know if this corrects the problem.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
You will need to locate your OS X CD and start up the computer with it.
Insert the CD, restart the computer and immediately hold down the C key.
Continue to hold down the C key until you see the installer screen. Release the key and do NOT click on the installer screen.
Instead, go to the Installer Menu and select Disk Utility.
When that opens, click on the second icon at the far left, then click on Repair Disk at the bottom far right.
Watch the activity screen. You want it to say Appears Okay without any reference to repairs. If there are repairs done, click on Repair Disk again. You may need to do this three times to get the Appears Okay message without any reference to repairs done.
When done, quit Disk Utility, restart the computer.
Let me know if this corrects the problem.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
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