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TICKET ARCHIVE -> Disk Copy

bookpub - May 5, 2005 - 3:56 pm

I recently reinstalled OS10.2 and I have tried to update to OS10.2.8. Every time I try to download from Apple, the download begins normally but then stops, and I get a dialog box stating that disk copy has suddenly quit.

I have run disk repair and Disk Warrior but my problem remains. That's all I know how to do.

Any help will be appreciated.

bookpub

earthsaver - May 5, 2005 - 4:07 pm

I take it you're trying to download the update from the Apple Web site. Do you run into the same problems if you use Software Update?

- Ben

bookpub - May 5, 2005 - 4:25 pm

Yes. I was using Software Update.

bookpub

earthsaver - May 5, 2005 - 4:57 pm

Have you tried downloading the installer from the Apple Web site instead?

http://www.apple.com/support/downloa...bo_10_2_8.html

- Ben

bookpub - May 5, 2005 - 4:58 pm

I forgot to say that the same thing happens when I try to download the new RealPlayer10 from real.com. That leads me to think that it isn't the source of the download, but is something screwed up in my computer.

bookpub

bookpub - May 5, 2005 - 5:11 pm

Yes, and I have the same problem when I try to download the new RealPlayer10 from real.com. This leads me to conclude that the problem is not with the source, but is something screwed up in my computer. Probably something stupid that I did. I'm now 80 years old and problems that once seemed easy, now are difficult. I've been using Macs since the Mac128 came out but that experience doesn't seem to be helping me today.

Richard

earthsaver - May 5, 2005 - 5:22 pm

I don't know if installing 10.2.8 will fix your problem with Disk Copy. I suggest you run an Archive & Install, preserving your user. I expect that will fix your stuff, and allow you to expand disk images properly.

- Ben

bookpub - May 5, 2005 - 7:05 pm

Do you mean that I should reinstall OS 10.2 again? I wasn't trying to download OS 10.2.8 to solve the disk copy problem. I discovered the disk copy problem while trying to do the download.

Richard

earthsaver - May 5, 2005 - 7:12 pm

Well, perhaps first you can try using Disk Utility to repair permissions, if you haven't been there yet. Otherwise, yes, I was saying that reinstalling 10.2 might be an answer. However, I'm noticing that you say you just did that. Hopefully, what might have gone wrong has happened between then and the attempt at updating to 10.2.8.

So, I suggest reinstalling 10.2 from disc and running Software Update immediately upon restart (which is the default behavior anyway, I think). Is that not what you've already done? If so, then I have no further ideas.

- Ben

bookpub - May 5, 2005 - 7:24 pm

Thank you for the help. I will do as you suggest. If it works, I'll let you know.

Richard

bookpub - May 8, 2005 - 8:54 pm

I repeated the 10.2 download but I stilll have the same problem. I ordered the utility, Cocktail CD, to see if that will help. When I get the CD, I'll let you know how that helped---or didn't help.

Thank you for the help.

Richard

earthsaver - May 8, 2005 - 10:19 pm

I have another question, Richard. Does Disk Copy work if you try to use it while logged into a different user? If you don't have one, go ahead and create a dummy/extra user in Accounts preferences and give it a shot.

- Ben

bookpub - May 9, 2005 - 1:10 pm

That was a good suggestion. Disk Copy did not work and I received a dialog box with the message that Disk Copy couldn't work because it was in the trash. When I reinstalled OS 10.2, I archived to a file named Previous Systems, so of course Disk Copy was in the trash. However, it appears to be in my startup disk also. But clearly something is wrong with Disk Copy. I will try to find out what it is. Your suggestions will be appreciated as usual.

Richard

earthsaver - May 9, 2005 - 1:38 pm

I don't understand why Disk Copy would be in the trash. Are you saying you had a copy of it in the Previous System folder which you trashed and another in the new Utilities folder?

If that's the case, maybe the old one was still associated as the application to use for disk images, instead of the new one. Have you tried opening Disk Copy manually? Can you open an image from it when you do that?

What if you empty the trash?

- Ben

bookpub - May 10, 2005 - 5:42 pm

I wasn't sure that I was going to get back online so that I could reply but I finally made it. I tried disk copy and it worked OK. I emptied the trash on my startup drive (a lot), My hard drive has been partitioned into two equal halves, and I erased the half not containing OSX. Then I reinstalled OS 10.2 and restarted. I got a screen with nothing on it but the tool bar, and it didn't work. There were no icons for my two disk drives. I decided to go almost back to square one. I ran the Apple Hardware Test and found nothing wrong. I then put in the OS 10.2 Installer Disk, and used the Utility files from it to repair the disk and the permissions on my startup disk. On restart I still got nothing but the tool bar, so I reinstalled OS 10.2. On restart, I got a normal looking desktop with icons for my disk drives, but Safari was missing. I went to Software Update and downloaded Safari, QuickTime, and the OS 10.2.8 update. Safari and QuickTime installed OK and are working OK. But, believe it or not, OS 10.2.8 did the same thing it did way back in the beginning---installed almost all the way and then stopped, with a dialog box saying that the install ran into a problem. It seems to me that this should be impossible but there it was. However, I'm not going to do anything more. I have my computer back and everything is running as it should, and I'm tired. Thank you again for all your help. Richard

earthsaver - May 10, 2005 - 10:11 pm

You're welcome, Richard. I'm sorry to hear it didn't work out. I've learned from another support correspondence that checking Apple Discussions and MacFixIt Forums for help is a good idea. Probably at least one other person has run into a similar issue.

One more thing, use your install disc to repair your hard disk, however DO NOT use it to repair permissions. Only repair permissions on a disk when started up from that disk. You could screw things up. Recommend you repair permissions again now.

Meanwhile, glad you're back to some state of normality. Might want to install the 10.2.7 combo update if 10.2.8 isn't working for you.

Thanks for the experience!

- Ben

bookpub - May 10, 2005 - 10:42 pm

Ben,

The thanks go to you, and the learning experience was all mine. I'm always glad to get the email telling me that you have answered my last report because I learn something every time. Such as: learning not to repair permissions on a startup disk unless it was used to start up; and learning that it is possible to download something other than what Software Update serves up. I'm going to try 10.2.7 and see what happens. I'll let you know.

Richard

earthsaver - May 10, 2005 - 10:48 pm

That's right. All of the downloads you find in Software Update are available for manual download from and then some (like iTunes 4.8 which never appeared on SU.

- Ben

earthsaver - May 10, 2005 - 10:58 pm

Your problem was officially addressed by Apple. With solution, detailed at
http://docs.info.apple.com/article.html?artnum=25818

So you'll find, you need to download at most 10.2.6 and then the update to 10.2.8 will work.

- Ben

bookpub - May 10, 2005 - 11:29 pm

Ben,

Now, that is encouraging! I hope it works. How did you find this?

Richard

earthsaver - May 10, 2005 - 11:50 pm

As I mentioned earlier this evening, checking Apple Discussions, expecting that at least one other person has experienced one's rare glitch, is a good idea.

- Ben

bookpub - May 11, 2005 - 12:43 am

Ben,

I didn't know that Apple Discussions even existed until you told me. That's just one more reason why this site (and people like yourself) is a really good idea for people like myself. I know I'm getting old, but at least I can still learn.

Thanks again,

Richard

earthsaver - May 11, 2005 - 8:07 am

I only spent four years at Ithaca College studying, in part, the continuance of learning and how best to make it work.
www.ithaca.edu/ocld

So, have you succeeded in reaching 10.2.8 via the method we discussed?

- Ben

bookpub - May 11, 2005 - 12:08 pm

Is Ithaca College part of Cornell University, or a completely separate school? A lot of good people came out of Cornell including a good friend of mine, and Carl Sagan.

I was very disappointed when I tried to get to 10.2.8. First thing I ran into was that the Apple site stated that the requirement for downloading 10.2.6 was 10.2.5! That, of course isn't a real problem, so I tried to download it. The download seemed go OK but the installation stopped and I got the dreaded message: "Disk Copy assistant quit and the download was not installed." At least this is a small variation on my original problem which was that Disk Copy quit.

I don't know how to fix the Disk Copy assistant. The version of 10.2 that is installed now is far removed from the one I started with, so I don't understand why the Disk Copy assistant should be defective. Any suggestions?

Richard

earthsaver - May 11, 2005 - 12:17 pm

Sounds like you tried to download the regular 10.2.6 update instead of the combo update, found at
http://www.apple.com/support/downloa...bo_10_2_6.html

As for the Disk Copy assistant, I hope that's the same as the "Helper," as described in the article I linked you last night.
http://docs.info.apple.com/article.html?artnum=25818
The solution is to drag the downloaded disk image on top of Disk Copy (in the Finder) tell it to open the image.

Ithaca College is the other private university of Ithaca, New York. Academic specialties include communication, music, physical therapy, and theatre.

- Ben

bookpub - May 11, 2005 - 1:29 pm

Ben,

This time I followed your directions but the result is the same. The download goes OK, but mounting is interrupted by he message, "Disk Copy Helper terminated unexpectedly." I tried dragging the Update icon on to Disk Copy several times but always with the same result. The interruption comes when Disk Copy runs the Check Sum part of the copy process.

My school was The University of California at Berkeley and my graduation year was 1950. I just received a mailing announcing the 55th class reunion but I won't be attending because I wouldn't find anyone there that I know. Berkeley is an excellent university, one of the best, but the polar opposite of a small private college. Undergraduate enrollment was 17,000 plus 10,000 graduate students, and there was no counseling of students by anyone. I think I would have enjoyed the environment of a smaller school.

Richard

earthsaver - May 11, 2005 - 2:00 pm

Am I understanding correctly, Richard, that you are unable even to mount the 10.2.6 image? If that's the case, I'm going to take matters to other hands. I ask that you email me (earthsaver at mac.com) and I shall send you the installer for 10.2.8 via dropload.com.

Though, our school sizes were so different, our towns were more alike. Ithaca is often known as a "Berkeley of the East," as is Takoma Park, my home town.

- Ben

bookpub - May 11, 2005 - 2:33 pm

As usual, I am uncertain about the vocabulary. The 10.2.6 image is visible on my desktop, but 10.2.6 was not installed in my computer. It appears to me that the update process involves two steps, first the download of the update, and then the installation of the update. The download part goes smoothly, but a problem develops with Disk Copy or Disk Copy Helper part way through the installation step.

Do you mean that Ithaca is your home town or that the school is located there? I grew up in Iowa before WWII but moved to Berkeley to go to college. I have lived in San Franciso or one of the surrounding suburban cities since college. When you said, in one of your earlier messages, that you learned about learning at Ithaca College, did you mean that you had to learn about learning to get through school, or that you actually studied learning as a subject or major?

Richard

earthsaver - May 11, 2005 - 2:41 pm

In the technicality of your difficulties, the installation is really a three part process: download, mount (the disk image), and install. In any case, it's clear that you're having no success with the second part, so I'm offering an alternative that doesn't require Disk Copy at all. An email to me is all it takes to initiate.

Ithaca, New York, is where Ithaca College and Cornell University are located. Takoma Park, Maryland, is my home town.

Yes, part of my degree was about learning; Organizational Communication, Learning, & Design, as linked earlier: www.ithaca.edu/ocld/

- Ben

bookpub - May 11, 2005 - 2:59 pm

You say that I'm having trouble mounting the disk image. The disk image of MacOSXUpdateCombo is visible on my desktop. Double clicking it or dragging it on to Disk Copy produces the message that Disk Copy has suddenly terminated. So it seems to me that my problem is with the third part of the process, the installation. However, one thing is certain: you know what you are doing, and I do not. So, let's proceed to whatever you have in mind.

Richard

earthsaver - May 11, 2005 - 3:16 pm

You have successfully downloaded the disk image for the 10.2.6 combo update. I get that. You have not been able to mount the disk, though, to see its content. But it doesn't matter.

So, if you're comfortable posting your email in our discussion here, that's fine. Otherwise, email me (earthsaver@mac.com). Either way, I'll use dropload to send you the package. Knowing you can't open it with Disk Copy, I've stuffed it and you can use the version of Stuffit Expander that comes with 10.2 to open the archive. Then, you can run the installation.

- Ben

bookpub - May 11, 2005 - 4:28 pm

Ben Rosenthal, (Did I get your name right?)

I have no problem with using my email address here. I am Richard Warrington, and my email address is: richardwarrington@comcast.net.

I read what I'm assuming is your career listing on the Ithaca web site. Sounds like interesting work if you can keep the clients coming. How is business?

Richard