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TICKET ARCHIVE -> e-mail problems
Gwenlyn Larsen - Apr 13, 2006 - 8:16 pm
I have an e-Mac OS X 10.2.8 I cannot open some e-mails. Mail application quits when I try. This is happening more and more frequently.
I had a similar problem with Internet Explorer and found support on Microsoft website. I followed steps to delete some caches and the Internet Explorer no longer quits unexpectedly.
I had a similar problem with Internet Explorer and found support on Microsoft website. I followed steps to delete some caches and the Internet Explorer no longer quits unexpectedly.
powermac - Apr 14, 2006 - 9:12 am
Hi I am Carl, I am going to try to help you with this problem.
Have you tried to delete the Plist list associated with Mall.app
This is accomplished as follows:
1) Make sure Mail is not running.
2) Navigate to /Users/YOURNAME/Library/Preferences: and find the file named:
com.apple.mail.plist
3) Trash this file and empty the trash. Restart mail and see if this does not correct your problem.
Let me know how this works out.
Have you tried to delete the Plist list associated with Mall.app
This is accomplished as follows:
1) Make sure Mail is not running.
2) Navigate to /Users/YOURNAME/Library/Preferences: and find the file named:
com.apple.mail.plist
3) Trash this file and empty the trash. Restart mail and see if this does not correct your problem.
Let me know how this works out.
Gwenlyn Larsen - Apr 14, 2006 - 10:23 am
Good morning, Carl
I followed your instructions and trashed the com.apple.mail.plist file, but SORRY, THIS DID NOT WORK. In fact, it created some other problems. First, the Mail "In" window is just a very small size, and I have to scroll to see all the messages. Second, I had only about a dozen letters in my "In" mailbox, and the trashing eliminated some of my old ones I was saving - and brought up 50 recent letters which I had deleted.
WOW - NOW WHAT?!?!
I tried to open the one which caused the quitting before, and it did the same thing, caused the Mail application to quit.
PLEASE CONTINUE TO HELP ME. THANKS!
Gwen
I followed your instructions and trashed the com.apple.mail.plist file, but SORRY, THIS DID NOT WORK. In fact, it created some other problems. First, the Mail "In" window is just a very small size, and I have to scroll to see all the messages. Second, I had only about a dozen letters in my "In" mailbox, and the trashing eliminated some of my old ones I was saving - and brought up 50 recent letters which I had deleted.
WOW - NOW WHAT?!?!
I tried to open the one which caused the quitting before, and it did the same thing, caused the Mail application to quit.
PLEASE CONTINUE TO HELP ME. THANKS!
Gwen
Gwenlyn Larsen - Apr 14, 2006 - 10:28 am
P.S. to Carl,
I did realize that I could lengthen the mail window easily - sorry to be so slow with that.
But will I ever be able to retrieve my old saved messages?
And, more importantly, any ideas how to fix the main problem. Did I also tell you that I cannot attach anything from my word processor to an e-mail?
Gwen
I did realize that I could lengthen the mail window easily - sorry to be so slow with that.
But will I ever be able to retrieve my old saved messages?
And, more importantly, any ideas how to fix the main problem. Did I also tell you that I cannot attach anything from my word processor to an e-mail?
Gwen
Gwenlyn Larsen - Apr 14, 2006 - 2:42 pm
P.P.S. to Carl,
A brief update (if you get this twice it is because I lost it and I was not sure if it went out).
I was able to forward one of the e-mails which caused a "quit" yesterday when I tried to forward. So a little progress. However, the e-mail that causes a "quit" when I try to open is still doing that. Also, I still cannot attach a document from my word processor.
I am hooked up to the same broadband company, Clearwire, that I used in my old house. We moved here last week, and it worked o.k. for first few days. Clearwire is our e-mail provider and our Internet Explorer provider. Should I call them for any ideas? I think as long as I can get some e-mail and can get on internet, they will not think it is their system causing my mail to quit.
This is very frustrating to this ol' lady who is exhausted anyway from our move (after 28 years in the old house).
Again, my deepest appreciation for any help you can send me.
Gwen
A brief update (if you get this twice it is because I lost it and I was not sure if it went out).
I was able to forward one of the e-mails which caused a "quit" yesterday when I tried to forward. So a little progress. However, the e-mail that causes a "quit" when I try to open is still doing that. Also, I still cannot attach a document from my word processor.
I am hooked up to the same broadband company, Clearwire, that I used in my old house. We moved here last week, and it worked o.k. for first few days. Clearwire is our e-mail provider and our Internet Explorer provider. Should I call them for any ideas? I think as long as I can get some e-mail and can get on internet, they will not think it is their system causing my mail to quit.
This is very frustrating to this ol' lady who is exhausted anyway from our move (after 28 years in the old house).
Again, my deepest appreciation for any help you can send me.
Gwen
powermac - Apr 14, 2006 - 6:33 pm
Basically, erasing the plist is in sense resetting the preferences for the email program. Resizing, fonts, and the like will have to be reset, in other words your preferences that customize it to your suiting.
The email, that will not open, and causes your email program to crash, it probably better off deleted. Not sure in your case, but many Internet Service Providers (ISPs), offer a way to view email from a web page. Perhaps, if you could, this may be the best way to view this email that is causing you trouble.
Perhaps a call to Clearwire is warranted at this time. Most email comes in either through POP or Imap. I am not, I am assuming that your account sounds like a Imap account. The settings for the email account should remain the same, even though you have moved. You may need to call them and ask for the correct settings:
You should ask them:
1) Is your email account a POP or IMAP ?
2) incoming & out coming mail server name
3) You will of course need your password & user name
4) the server port.
Record this information, on a sheet of paper as they give you this information.
If necessary, we could erase the account from your mail.app and re-enter the information as if you were setting it up for the first time.
Let me know how you make out with this:
Carl.
The email, that will not open, and causes your email program to crash, it probably better off deleted. Not sure in your case, but many Internet Service Providers (ISPs), offer a way to view email from a web page. Perhaps, if you could, this may be the best way to view this email that is causing you trouble.
Perhaps a call to Clearwire is warranted at this time. Most email comes in either through POP or Imap. I am not, I am assuming that your account sounds like a Imap account. The settings for the email account should remain the same, even though you have moved. You may need to call them and ask for the correct settings:
You should ask them:
1) Is your email account a POP or IMAP ?
2) incoming & out coming mail server name
3) You will of course need your password & user name
4) the server port.
Record this information, on a sheet of paper as they give you this information.
If necessary, we could erase the account from your mail.app and re-enter the information as if you were setting it up for the first time.
Let me know how you make out with this:
Carl.
Gwenlyn Larsen - Apr 14, 2006 - 7:09 pm
Thanks, Carl. I will call Clearwire soon - but do not have the energy right now. I will send you another response when I find out anything from them.
Gwen
Gwen
Gwenlyn Larsen - Apr 14, 2006 - 8:43 pm
Carl,
I have just spent almost an hour with a helpful young man from Clearwire. He checked all my account info, and it is all entered correctly, including the designated POP. He did help me get rid of the problem of the e-mails not staying deleted by having me uncheck one choice.
But he says the quitting when trying to open certain e-mails and when trying to attach a document to send by e-mail is an Apple problem, not a Clearwire problem.
Another problem I have encountered this afternoon is not being able to open an animated greeting card (with sound) from a company which I have gotten cards from before. I went through all the steps of their help program, and still just come up with a plain, colored window - no greeting card.
So I am afraid there is something related going on with the malfunctioning e-mail and internet, don't you? They both work o.k. most of the time - but can't attach a document to outgoing e-mail and can't open something with an attachment involved.
Will wait for further suggestions. Thanks so much. Gwen
I have just spent almost an hour with a helpful young man from Clearwire. He checked all my account info, and it is all entered correctly, including the designated POP. He did help me get rid of the problem of the e-mails not staying deleted by having me uncheck one choice.
But he says the quitting when trying to open certain e-mails and when trying to attach a document to send by e-mail is an Apple problem, not a Clearwire problem.
Another problem I have encountered this afternoon is not being able to open an animated greeting card (with sound) from a company which I have gotten cards from before. I went through all the steps of their help program, and still just come up with a plain, colored window - no greeting card.
So I am afraid there is something related going on with the malfunctioning e-mail and internet, don't you? They both work o.k. most of the time - but can't attach a document to outgoing e-mail and can't open something with an attachment involved.
Will wait for further suggestions. Thanks so much. Gwen
powermac - Apr 17, 2006 - 6:44 pm
Under preference for Mail.app there is a setting for Rich or Plain Text mail. You can verify that you have Rich text set.
Apple's mail is pretty stable, and should be able to open many different emails. Of course, if you not satisfied with Mail.app there are alternatives, and a few are free. Thunderbird is made by the same company that makes firefox web browser. You can download it if you want to try another email program.
This is just a general suggest. Using disk Utility from the Utilities folder, you should repair permissions, at least once every two weeks, or after updates from Apple.
Go to Application folder, and then Utilities folder. Find Disk Utility program and double click it. On the side of the program you will see your Hard Drive listed. Select your Hard Drive and on the left side, and then repair permissions on the bottom right of the window.
Other than that, I am out of ideas as to the cause of the problem. I can reopen the question to other techs, and hopefully they can help you solve the problem.
Let me know. I will be available to check around 4-5 tomorrow (Tues).
Apple's mail is pretty stable, and should be able to open many different emails. Of course, if you not satisfied with Mail.app there are alternatives, and a few are free. Thunderbird is made by the same company that makes firefox web browser. You can download it if you want to try another email program.
This is just a general suggest. Using disk Utility from the Utilities folder, you should repair permissions, at least once every two weeks, or after updates from Apple.
Go to Application folder, and then Utilities folder. Find Disk Utility program and double click it. On the side of the program you will see your Hard Drive listed. Select your Hard Drive and on the left side, and then repair permissions on the bottom right of the window.
Other than that, I am out of ideas as to the cause of the problem. I can reopen the question to other techs, and hopefully they can help you solve the problem.
Let me know. I will be available to check around 4-5 tomorrow (Tues).
Gwenlyn Larsen - Apr 17, 2006 - 10:59 pm
Carl, I am in the Disk Utility window, have selected the Macintosh HD on left side, but there is nothing on the bottom right of the window. There are five panes available: Information, First Aid, Erase, Partition, and RAID. The only one which seems to be what you are suggesting is First Aid. When I open that pane there are two selections I can make: Verify Disk Permissions and Repair Disk Permissions (both on bottom left of window, not bottom right). There are detailed instructions. One sentence says, "You may only repair permissions on a Mac OS X boot volume." Is that what I have? It also says, "To use disk First Aid, select the volume and click a repair button." What is the volume and how do I select it? Should I click on the Repair Disk Permissions? I am hesitant to do so until you verify that this is what you meant. I have never done a "repair permissions" and have downloaded several Apple updates. Perhaps this is where I have caused my problem? If I click on Repair Disk Permissions, what will happen then, and will I have other steps to take? Thank you for you patient help - I need things spelled out and do appreciate your guidance. Gwen
powermac - Apr 19, 2006 - 7:07 am
Okay. No problem. Repair permissions is Unix's way of keep files together, in a sort of way. The volume is the Hard Drive (HD). You selected the HD. Yes, you should click repair Disk Permissions. This will in no way harm your system, in fact you should get accustom to doing it.
Go ahead and selected the volume=Hard Drive (should be named) Macintosh HD, on the left. Then click repair disk permissions. This will run through for a few minutes, do not become concerned, it is only doing what it is suppose to do. At the end, you should see text to the extend of, "permissions have been repaired.
This is the only step you have to take in this matter. As I said, it may not directly fix the problem you are experiencing with the Mail program. It is something that all Mac OSX users need to take to maintenance their computers.
Go ahead and selected the volume=Hard Drive (should be named) Macintosh HD, on the left. Then click repair disk permissions. This will run through for a few minutes, do not become concerned, it is only doing what it is suppose to do. At the end, you should see text to the extend of, "permissions have been repaired.
This is the only step you have to take in this matter. As I said, it may not directly fix the problem you are experiencing with the Mail program. It is something that all Mac OSX users need to take to maintenance their computers.
Gwenlyn Larsen - Apr 19, 2006 - 6:16 pm
Thanks, Carl, for continuing to help. I did the "repair disk permissions" and it took several minutes and did apparently repair many, many files. I'm sure they needed that done since I had never done it. However, I tried to type an e-mail with an attachment, but it STILL CAUSED THE MAIL APPLICATION TO QUIT.
I am asking you another favor. A few days ago when I had not heard from you, I sent out another S.O.S. and got a lengthy reply from Jabberwocky who seemed to know exactly what I should do, but it is very complicated and I wanted you to read his/her suggestions and give me your opinion if I should go ahead and attempt those steps. Hope you can pull up our communication on this site http://www.macosx.com/help/qview.php...id=24672#67165
Would appreciate your feedback again. Gwen
I am asking you another favor. A few days ago when I had not heard from you, I sent out another S.O.S. and got a lengthy reply from Jabberwocky who seemed to know exactly what I should do, but it is very complicated and I wanted you to read his/her suggestions and give me your opinion if I should go ahead and attempt those steps. Hope you can pull up our communication on this site http://www.macosx.com/help/qview.php...id=24672#67165
Would appreciate your feedback again. Gwen
powermac - Apr 19, 2006 - 6:22 pm
I can't view it. You can cut & paste it though, if you want, until this window.
Gwenlyn Larsen - Apr 19, 2006 - 6:45 pm
Carl, Below is the communication from Jabberwocky which I pasted in. I did not find Mail folder in Library but in Applications. But I do not understand how to copy that folder - when I click on it to open, it just opens my Mail application. How would I copy it to documents? I think I am getting in way over my head, and I wrote Jabberwocky that I am afraid of messing up my mail program more. But I did notice that in one of your previous notes to me that you had said "If necessary, we could erase the acount from your mail.app and re-enter the information as if you were setting it up for the first time." Is that what Jabberwocky is telling me to do? I guess I just need more details of each step.
Gwen
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Apple mail problem
On Apr 17, 10:24pm Gwenlyn Larsen wrote:
I have an eMac OS X 10.2.8 (have installed the combo update). Whenever I try to attach a document to an e-mail I am sending, the mail application "unexpectedly quits." Often when I try to open e-mail the same thing occurs, and this is usually when someone has sent me an attachment.
I sent an inquiry about this last week and had some replies from two people, but nothing has helped the situation.
I have 385 MB of memory, and the Memory Overview says my Unused is empty.
Do I need more memory, an update from my Jaguar system, or is something else causing the problem?
Thanks so much for any suggestions.
Gwen
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On Apr 18, 2:48pm Jabberwocky. wrote
Unfortunately I didn't see your previous Q or the responses, so apologies if I repeat things you have already heard.
I have seen this before myself - you have a corruption somewhere in your mail that is causing the problem
Firstly Quit the Mail program, then delete the preferences as follows:
• Go to your home folder then LIBRARY / PREFERENCES and delete the file COM.APPLE.MAIL.PLIST
If that doesn't work, then force Mail to recreate the mail folder and directories. (We can import your old messages afterwards)
• Go to your home folder then LIBRARY and copy the folder MAIL to somewhere safe like DOCUMENTS
• delete the original folder MAIL
• start Mail and regenerate your email account by entering the requisite details.
• import your old mail by selecting FILE / IMPORT and after selecting MAIL FOR MAC OS X, point to the backup mail folder we made earlier.
It might be better to do this folder by folder under MAILBOXES in case it is one of those sub folders that is causing the problem.
Your imported messages will then be in a folder called imported. You can then move them to which ever folder you like
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Gwen
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Apple mail problem
On Apr 17, 10:24pm Gwenlyn Larsen wrote:
I have an eMac OS X 10.2.8 (have installed the combo update). Whenever I try to attach a document to an e-mail I am sending, the mail application "unexpectedly quits." Often when I try to open e-mail the same thing occurs, and this is usually when someone has sent me an attachment.
I sent an inquiry about this last week and had some replies from two people, but nothing has helped the situation.
I have 385 MB of memory, and the Memory Overview says my Unused is empty.
Do I need more memory, an update from my Jaguar system, or is something else causing the problem?
Thanks so much for any suggestions.
Gwen
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Disclaimer: Advice given here is from someone you might consider a friend, co-worker, neighbor or family member. Please consider this when doing things you may feel unsure of. At no time do we endorse breaking your manufacturer’s warranty.
On Apr 18, 2:48pm Jabberwocky. wrote
Unfortunately I didn't see your previous Q or the responses, so apologies if I repeat things you have already heard.
I have seen this before myself - you have a corruption somewhere in your mail that is causing the problem
Firstly Quit the Mail program, then delete the preferences as follows:
• Go to your home folder then LIBRARY / PREFERENCES and delete the file COM.APPLE.MAIL.PLIST
If that doesn't work, then force Mail to recreate the mail folder and directories. (We can import your old messages afterwards)
• Go to your home folder then LIBRARY and copy the folder MAIL to somewhere safe like DOCUMENTS
• delete the original folder MAIL
• start Mail and regenerate your email account by entering the requisite details.
• import your old mail by selecting FILE / IMPORT and after selecting MAIL FOR MAC OS X, point to the backup mail folder we made earlier.
It might be better to do this folder by folder under MAILBOXES in case it is one of those sub folders that is causing the problem.
Your imported messages will then be in a folder called imported. You can then move them to which ever folder you like
MAIN | MAC SUPPORT | FORUMS | NEWSGROUPS | SOFTWARE | VOLUNTEER | STORE | CONTACT | SITE HELP
GALLERY | SUPPORT FAQs | REGISTER | RSS
COPYRIGHT 2000-2006 DIGITALCROWD, INC. ALL RIGHTS RESERVED.
*
powermac - Apr 19, 2006 - 7:54 pm
I assume he is saying to delete your mail folder, and then let Mail.app create a new one. I can only assume what he is getting at.
1) Go to your home directory then Library and find the folder named Mail
2) Drag and drop that folder to another location. In a sense this will copy the folder and it's contents.
3) Restart the mail program. You will have to re-enter your specific account information you received from Clear Wire. Example, POP account information (user name, password, servers). You may want to write this down before you attempt to do this.
4) Then under the Mail.app file drop down menu, you will see an option to import your old mail.
In my opinion, this may sound like it will work. And if I am understanding this correctly.
Do you have a Apple store, or authorized reseller close to you? Perhaps they can help you with his problem.
Let me know if you decide to try this? Or send him our correspondences to clarify that is what he meant for you to do.
1) Go to your home directory then Library and find the folder named Mail
2) Drag and drop that folder to another location. In a sense this will copy the folder and it's contents.
3) Restart the mail program. You will have to re-enter your specific account information you received from Clear Wire. Example, POP account information (user name, password, servers). You may want to write this down before you attempt to do this.
4) Then under the Mail.app file drop down menu, you will see an option to import your old mail.
In my opinion, this may sound like it will work. And if I am understanding this correctly.
Do you have a Apple store, or authorized reseller close to you? Perhaps they can help you with his problem.
Let me know if you decide to try this? Or send him our correspondences to clarify that is what he meant for you to do.
Gwenlyn Larsen - Apr 23, 2006 - 1:22 pm
Carl, Please give me more specific step-by-step directions. First of all, my Mail folder is not in Library; it is in Applications. Should I drag that Mail folder from Applications? Where should I drop it? What do I do specifically to "Restart the mail program?" Where would I click? I have copied all the Clearwire info for re-entering and I do know how to find the three places it has to be re-entered (Mail preferences accounts, System preferences Internet, and System preferences Network). Where do I find the "Mail.app file"?
I am about ready to try all this, but I cannot get started until I hear from you about Mail folder not being in Library.
Thanks again,
Gwen
I am about ready to try all this, but I cannot get started until I hear from you about Mail folder not being in Library.
Thanks again,
Gwen
powermac - Apr 23, 2006 - 3:50 pm
Ferdinand,
Sounds like you got a better handle on this than I. I know she appreciates your help, as well I as do.
Perhaps together we can work through this. Clearly, you have more knowledge on this issue than I do.
Hopefully she can sort through it with the step-by-step approach you just wrote.
Carl :-)
Sounds like you got a better handle on this than I. I know she appreciates your help, as well I as do.
Perhaps together we can work through this. Clearly, you have more knowledge on this issue than I do.
Hopefully she can sort through it with the step-by-step approach you just wrote.
Carl :-)
Gwenlyn Larsen - Apr 23, 2006 - 6:35 pm
Carl,
I just opened your response, and it was a note to Ferdinand. Unfortunately, I did not get Ferdinand's response. Do you have it somewhere, and can you send it to me?
Thanks, Gwen
I just opened your response, and it was a note to Ferdinand. Unfortunately, I did not get Ferdinand's response. Do you have it somewhere, and can you send it to me?
Thanks, Gwen
powermac - Apr 23, 2006 - 6:58 pm
Here is his response Let us know how you make out, or need further instructions:
TECH NOTE: Carl. Her problem is, there is no Mail folder in her Library. But I think she just cant see it. Tell her, to sort the folders in Library by name, and then go to M. Maybe the folder is just hiding somewhere. The step-by-step directions:
(if you want, copy-paste it for Gwen to see.
1. Go to your Library.
2. Go to View -> Arrange by -> Name.
3. Go to "M" and look if a folder called Mail is there.
4. Drag & Drop that folder on your desktop.
5. Open Mail again. Re-enter all yout information (passwords etc.).
6. Go to File -> Import Mailboxes.
7. Choose Mail for Mac OS X.
8. A window will appear. Choose Desktop from the list on the left.
9. Choose the folder called Mail.
10. A new folder in Mail will appear called Imported Mailboxes (or similar).
11. Now you can move all messages back to the Inbox.
12. Then you can delete the Imported Mailboxes folder.
- Ferdinand
TECH NOTE: Carl. Her problem is, there is no Mail folder in her Library. But I think she just cant see it. Tell her, to sort the folders in Library by name, and then go to M. Maybe the folder is just hiding somewhere. The step-by-step directions:
(if you want, copy-paste it for Gwen to see.
1. Go to your Library.
2. Go to View -> Arrange by -> Name.
3. Go to "M" and look if a folder called Mail is there.
4. Drag & Drop that folder on your desktop.
5. Open Mail again. Re-enter all yout information (passwords etc.).
6. Go to File -> Import Mailboxes.
7. Choose Mail for Mac OS X.
8. A window will appear. Choose Desktop from the list on the left.
9. Choose the folder called Mail.
10. A new folder in Mail will appear called Imported Mailboxes (or similar).
11. Now you can move all messages back to the Inbox.
12. Then you can delete the Imported Mailboxes folder.
- Ferdinand
Gwenlyn Larsen - Apr 23, 2006 - 7:31 pm
Ferdinand and Carl, Unless I am totally blind, there is no MAIL in my Library. I have always viewed it by list, and it comes up alphabetically - even though when I copied and pasted it here it is not alphabetical. There is a MAIL folder in my APPLICATIONS. Should I drag that folder from Applications to my desktop and then what? Because whenever I open that mail folder, the e-mail windows appear. Below is my Library copied and pasted for you: (Would a mail folder be hidden in one of these? Would there ever be two mail folders? The only way I can re-enter my mail info is to go to Mail, Mail Preferences (Accounts), then to System Preferences (Network), and then to System Preferences (Internet). I understand what you are trying to have me do, but my filing system does not seem to fit what you are describing. Thanks for continuing to help me. Gwen
My Library list:
Logs
Keyboard Layouts
ColorSync
CFMSupport
Screen Savers
Receipts
QuickTime
Printers
Fonts
Filesystems
Caches
Audio
Preferences
Perl
Modem Scripts
WebServer
User Pictures
Scripts
Documentation
Desktop Pictures
Application Support
Java
Internet Plug-Ins
Image Capture
Frameworks
My Library list:
Logs
Keyboard Layouts
ColorSync
CFMSupport
Screen Savers
Receipts
QuickTime
Printers
Fonts
Filesystems
Caches
Audio
Preferences
Perl
Modem Scripts
WebServer
User Pictures
Scripts
Documentation
Desktop Pictures
Application Support
Java
Internet Plug-Ins
Image Capture
Frameworks
powermac - Apr 24, 2006 - 5:11 am
Go to Macintosh HD->Users->Your Name->Home Directory (Icon of House)->Library.
Then find the folder labeled Mail. Then follow the instructions Ferdinand wrote.
Cut and Paste our conversations to Ferdinand as well.
Then find the folder labeled Mail. Then follow the instructions Ferdinand wrote.
Cut and Paste our conversations to Ferdinand as well.
Gwenlyn Larsen - Apr 24, 2006 - 3:15 pm
Carl and Ferdinand,
I realize that there are two Library folders after getting your last direction (one Library come up when I open my HD logo; another comes up when I open my Home Directory) and I did find that home directory Library "mail" folder. When I drag it to my desktop and click it , the mail opens with Clearwire mail just as always. When I click on the dock logo, the Clearwire again comes up just as always. When I check my accounts, the Clearwire is still there. In other words, I did not have to reenter anything. So, I called Clearwire and had them lead me through deleting Clearwire account and re-creating it. But the problem of mail application quitting when I try to attach a document is still there. The Clearwire tech thinks that since I could not get Clearwire account to delete by dragging it out of Library, that there is something wrong with this Mac. What do you think? Again, what should I do after dragging the mail folder to desktop - where and how exactly do I "restart"? All three of you (Jabberwocky, Ferdinand and Carl) indicate that everything will be deleted and have to be re-entered when I drag that mail folder to the desktop. Is there a step I am leaving out? Should that folder be trashed, for example? Now what? Gwen
I realize that there are two Library folders after getting your last direction (one Library come up when I open my HD logo; another comes up when I open my Home Directory) and I did find that home directory Library "mail" folder. When I drag it to my desktop and click it , the mail opens with Clearwire mail just as always. When I click on the dock logo, the Clearwire again comes up just as always. When I check my accounts, the Clearwire is still there. In other words, I did not have to reenter anything. So, I called Clearwire and had them lead me through deleting Clearwire account and re-creating it. But the problem of mail application quitting when I try to attach a document is still there. The Clearwire tech thinks that since I could not get Clearwire account to delete by dragging it out of Library, that there is something wrong with this Mac. What do you think? Again, what should I do after dragging the mail folder to desktop - where and how exactly do I "restart"? All three of you (Jabberwocky, Ferdinand and Carl) indicate that everything will be deleted and have to be re-entered when I drag that mail folder to the desktop. Is there a step I am leaving out? Should that folder be trashed, for example? Now what? Gwen
powermac - Apr 25, 2006 - 4:49 pm
Has Ferdinand seen this last comment? I am not sure of the method here. When you move the Mail Folder from your Library to your desktop, Ferdinand is saying to delete the old one in the library folder. Do all this with the Mail.app program closed. Then click the icon, and restart the Mail. What it should do is act as if you are setting up you Mail program for the first time. This essential creates new information. You are keeping the copy on the desktop incase something happens, and you have a backup.
By dragging the folder from the Library directory, you have just created a copy of it. In other words, the Mail Folder on your desktop is just a duplicate of the one in the Library folder. You have to delete the Mail Folder in your library.
I am sorry this problem is more difficult than it initially appears. I can repool the question for another tech if you like, my pride will not be hurt. It is more important you get your email program running correctly.
Let me know how you make out.
Carl
By dragging the folder from the Library directory, you have just created a copy of it. In other words, the Mail Folder on your desktop is just a duplicate of the one in the Library folder. You have to delete the Mail Folder in your library.
I am sorry this problem is more difficult than it initially appears. I can repool the question for another tech if you like, my pride will not be hurt. It is more important you get your email program running correctly.
Let me know how you make out.
Carl
Gwenlyn Larsen - Apr 25, 2006 - 9:10 pm
Well, Carl, now I can at least explain why I cannot follow the instructions to delete the Mail folder. When I drag it onto desktop, it is no longer in the Library - therefore, I cannot delete it there (it is already gone). But this does not clear my mail account because when I open Mail, the Clearwire account is still in effect. So I tried copying the mail folder onto desktop and then trashing the mail folder from my Library, but this also did not clear the Clearwire account. When I opened the mail again all the Clearwire info was still there. And after opening the mail, the mail folder reappears in Library. I just cannot seem to delete that mail folder. Therefore, I cannot re-install and see if the initial problem is fixed. I feel like a real failure, but I do not know what I am doing wrong. Gwen
powermac - Apr 27, 2006 - 5:39 am
At this point I think I will re-pool your question, perhaps some with more experience with this problem can help you out.
My opinion is you may have a corrupt system file associated with the Mail.app, and not necessarily a specific email that is causing you this trouble.
My opinion is you may have a corrupt system file associated with the Mail.app, and not necessarily a specific email that is causing you this trouble.
Gwenlyn Larsen - Apr 27, 2006 - 12:32 pm
Carl, When you "re-pool" my question, please explain that I have two mail folders - one in Applications and one in the Library. Is there something I should be doing with the one in Applications after I drag the one from Library? There are two problems: 1) I cannot send nor receive e-mail with attachments; 2) I cannot follow your instructions to delete the mail folder so that I can re-install Clearwire. Also, do broadband systems cause any specific differences in the way deleting would occur? Also, none of you have mentioned the "System Preferences changes which I have to make for mail (Internet and Network entries have to be properly written for mail servers). You have just mentioned re-entering the info for Clearwire, and that would be under Mail Preferences Accounts. I do not understand what you mean by "Mail.app" Is that what you call my mail folder in Applications? Again, thank you for giving me all the suggestions. Maybe there is some simple step one of us leaving out. Gwen
Ferdinand - Apr 28, 2006 - 12:21 am
Gwen, there are two Library Folders.
Nr.1:
Macintosh HD -> Library
Nr.2:
Macintosh HD -> System -> Library
Make sure it is the first library, not the second.
And the Mail in Applications, is it the app or is it a Folder? If its the folder, and there is none in library (nr.1) then drag it over.
- Ferdinand
Nr.1:
Macintosh HD -> Library
Nr.2:
Macintosh HD -> System -> Library
Make sure it is the first library, not the second.
And the Mail in Applications, is it the app or is it a Folder? If its the folder, and there is none in library (nr.1) then drag it over.
- Ferdinand
Gwenlyn Larsen - Apr 28, 2006 - 1:23 am
Ferdinand,
I actually have at least three Libraries (One in HD; one in Home; and one in the Systems inside HD.) I have a mail folder in the HD Library and in the Home Library - but none in the Systems Library, and I have a mail icon in Applications. I did not have a mail folder in the Nr.1 Library as I explained previously, but I had found one in the Home Library where Carl or someone told me to look. When I just now moved the folder into the Nr.1 Library from my desktop (where I had put it a couple of days ago) something strange happened. All my mail was deleted - so I used the Import Mail to get mail back. BUT I CANNOT GET MY MAILBOXES TO SHOW. Now what?
So now I have created another problem, and I have not solved anything else.
1) How do I get my mailboxes to show?
2) Which Library should I be moving folders out of to remove the mail program?
3) What steps should I take to try to delete and reinstall Clearwire? I am sorry to be so confused, but would you please tell me exactly what to open and what movements I should make with the different folders. Start with square one PLEASE. Don't assume that I understand anything without a specific direction STEP by STEP.
Appreciatively, Gwen
I actually have at least three Libraries (One in HD; one in Home; and one in the Systems inside HD.) I have a mail folder in the HD Library and in the Home Library - but none in the Systems Library, and I have a mail icon in Applications. I did not have a mail folder in the Nr.1 Library as I explained previously, but I had found one in the Home Library where Carl or someone told me to look. When I just now moved the folder into the Nr.1 Library from my desktop (where I had put it a couple of days ago) something strange happened. All my mail was deleted - so I used the Import Mail to get mail back. BUT I CANNOT GET MY MAILBOXES TO SHOW. Now what?
So now I have created another problem, and I have not solved anything else.
1) How do I get my mailboxes to show?
2) Which Library should I be moving folders out of to remove the mail program?
3) What steps should I take to try to delete and reinstall Clearwire? I am sorry to be so confused, but would you please tell me exactly what to open and what movements I should make with the different folders. Start with square one PLEASE. Don't assume that I understand anything without a specific direction STEP by STEP.
Appreciatively, Gwen
Gwenlyn Larsen - Apr 28, 2006 - 1:29 am
Ferdinand,
The simplest question is answered - I did get my mailboxes, etc. to show by clicking on Show Toolbar - did not realize that is what controls the Mailbox visibility.
So now we can concentrate on what to do to take out and reinstall Clearwire to see if that will clear up my problem of not being able to open attachment mail nor not being able to send an attachment.
Gwen
The simplest question is answered - I did get my mailboxes, etc. to show by clicking on Show Toolbar - did not realize that is what controls the Mailbox visibility.
So now we can concentrate on what to do to take out and reinstall Clearwire to see if that will clear up my problem of not being able to open attachment mail nor not being able to send an attachment.
Gwen
Ferdinand - Apr 28, 2006 - 10:22 am
So now you know the mail folder is in the nr. 1 library. (Macintosh Hd -> Library. Now, take the Mail folder out of the library into the desktop (Finder).
Then there will be know more folder called "Mail" in the nr.1 Library.
1. Open Mail. Re-enter all your information.
6. Go to File -> Import Mailboxes.
7. Choose Mail for Mac OS X.
8. A window will appear. Choose Desktop from the list on the left.
9. Choose the folder called Mail.
10. A new folder in Mail will appear called Imported Mailboxes (or similar).
11. Now you can move all messages back to the Inbox.
12. Then you can delete the Imported Mailboxes folder.
Ferdinand
Then there will be know more folder called "Mail" in the nr.1 Library.
1. Open Mail. Re-enter all your information.
6. Go to File -> Import Mailboxes.
7. Choose Mail for Mac OS X.
8. A window will appear. Choose Desktop from the list on the left.
9. Choose the folder called Mail.
10. A new folder in Mail will appear called Imported Mailboxes (or similar).
11. Now you can move all messages back to the Inbox.
12. Then you can delete the Imported Mailboxes folder.
Ferdinand
Gwenlyn Larsen - Apr 28, 2006 - 6:29 pm
Ferdinand,
I moved the mail folder from nr.1 Library and placed it on the desktop. And when I opened mail and Clearwire came up with all letters deleted - so I imported them back. And clearwire seemed to be working as usual. I went to Mail Preferences/Accounts and found the Clearwire account there with all the correct information. I really did not have to re-enter anything, but I actually removed the information and re-entered it and mail worked as usual. I can send and receive e-mails but not with attachments. The minute I try to attach a document, the mail application quits. This was my original problem. The secondary problem seems to be that I do not have to re-enter Clearwire info as it does not go away by moving the mail folder out of the Library. Am I in the correct Library? Jabberwocky in the past told me to copy the folder from the Home/Library and then delete it and start Mail again and re-enter all info. Should I try that Library (I did not try it at the time because I did not quite understand what he meant, but I think I do now.) What is your opinion about the two Libraries after reading this? Gwen
I moved the mail folder from nr.1 Library and placed it on the desktop. And when I opened mail and Clearwire came up with all letters deleted - so I imported them back. And clearwire seemed to be working as usual. I went to Mail Preferences/Accounts and found the Clearwire account there with all the correct information. I really did not have to re-enter anything, but I actually removed the information and re-entered it and mail worked as usual. I can send and receive e-mails but not with attachments. The minute I try to attach a document, the mail application quits. This was my original problem. The secondary problem seems to be that I do not have to re-enter Clearwire info as it does not go away by moving the mail folder out of the Library. Am I in the correct Library? Jabberwocky in the past told me to copy the folder from the Home/Library and then delete it and start Mail again and re-enter all info. Should I try that Library (I did not try it at the time because I did not quite understand what he meant, but I think I do now.) What is your opinion about the two Libraries after reading this? Gwen
Gwenlyn Larsen - Apr 28, 2006 - 6:30 pm
P.S. I forgot to ask you what I should do with the Mail folder which I still have on my desktop. Should I place it back into my Macintosh HD/Library or trash it or what?
Ferdinand - Apr 29, 2006 - 12:34 am
I think you can trash the folder, but that might bring up some problems.
I am just trying this. Because I think if you delete the folder, then all your e-mails will be gone too.
Ferdinand
PS: Dont do it yet, Im just trying it out.
I am just trying this. Because I think if you delete the folder, then all your e-mails will be gone too.
Ferdinand
PS: Dont do it yet, Im just trying it out.
Gwenlyn Larsen - Apr 29, 2006 - 1:16 pm
Ferdinand,
You are probably too young to remember the song, "Do Nothing 'till You Hear From Me" but that is what I am obeying right now. Will wait until you do some experimenting before I try anything else. Thanks. Gwen
You are probably too young to remember the song, "Do Nothing 'till You Hear From Me" but that is what I am obeying right now. Will wait until you do some experimenting before I try anything else. Thanks. Gwen
Ferdinand - Apr 29, 2006 - 2:37 pm
I just finished experimenting around - and I found that when you delete the folder, nothing will happen to your Mail.
So what we can take out of this, is that the problem isnt with the messages, but with the application Mail.
So, delete and re-install Mail again. Does this work for you?
Ferdinand
So what we can take out of this, is that the problem isnt with the messages, but with the application Mail.
So, delete and re-install Mail again. Does this work for you?
Ferdinand
Gwenlyn Larsen - Apr 29, 2006 - 4:24 pm
Ferdinand,
Do I actually go to Applications and trash the mail icon there? How would I re-open it, if I have trashed it?
Do I also still delete a mail folder in one of the Libraries - which one? Take a look at my explanation about the uncertainty of which Library to use - the one Jabberwocky told me to do?
So, back to square one: please send me step-by-step directions of where to go (don't answer that the way you first are inclined to), and what to open or delete, etc. Remember, I need very specific directions. Thanks again, Gwen
Do I actually go to Applications and trash the mail icon there? How would I re-open it, if I have trashed it?
Do I also still delete a mail folder in one of the Libraries - which one? Take a look at my explanation about the uncertainty of which Library to use - the one Jabberwocky told me to do?
So, back to square one: please send me step-by-step directions of where to go (don't answer that the way you first are inclined to), and what to open or delete, etc. Remember, I need very specific directions. Thanks again, Gwen
Ferdinand - Apr 30, 2006 - 12:54 am
Do you still have the CDs that came with your Mac?
Because if you dont then I will have to look if there is a download for Mail.
- Ferdinand
Because if you dont then I will have to look if there is a download for Mail.
- Ferdinand
Gwenlyn Larsen - Apr 30, 2006 - 2:24 pm
I will look for the CD and write you a follow-up note later today. Don't forget that I need feedback on which Libraries to go to. Gwen
Gwenlyn Larsen - Apr 30, 2006 - 6:06 pm
Ferdinand,
I found all my installation CD's which came with my Mac. There is none entitled "Mail" but there is an Applications CD, also several Restore software CD's, and some other miscellaneous ones. I suppose the Mail is in the Application CD, but I haven't any idea how I would isolate that to reinstall.
Should I again try to delete mail from one of the Library folders - which one? I can't emphasize enough my appreciation if you will go back to square one and tell me step by step what to try.
Gwen
I found all my installation CD's which came with my Mac. There is none entitled "Mail" but there is an Applications CD, also several Restore software CD's, and some other miscellaneous ones. I suppose the Mail is in the Application CD, but I haven't any idea how I would isolate that to reinstall.
Should I again try to delete mail from one of the Library folders - which one? I can't emphasize enough my appreciation if you will go back to square one and tell me step by step what to try.
Gwen
Ferdinand - May 1, 2006 - 1:01 am
Now this is what you have to do:
1. Put the Applications Disk in the computer.
2. Open the Install Program.
3. At the very end, it sais Custom Install or Basic Install.
4. Choose Custom Install.
5. Click on all "ticks" that are next to the programs, except for Mail.
So only Mail has a tick next to it.
6. Click Install.
7.Then Mail will install.
8. Finished.
9. Quit the Installer Program and take the disk out.
10. Open Mail as usual, then check if the problems are gone.
- Ferdinand
1. Put the Applications Disk in the computer.
2. Open the Install Program.
3. At the very end, it sais Custom Install or Basic Install.
4. Choose Custom Install.
5. Click on all "ticks" that are next to the programs, except for Mail.
So only Mail has a tick next to it.
6. Click Install.
7.Then Mail will install.
8. Finished.
9. Quit the Installer Program and take the disk out.
10. Open Mail as usual, then check if the problems are gone.
- Ferdinand
Gwenlyn Larsen - May 1, 2006 - 3:39 pm
Thanks, Ferdinand, I will do the Applications CD disk after you answer one more question. Do I remove anything from any Library before doing the re-installing? I am assuming that I need to remove one of the mail folders as you had previously told me, but I am not sure. Let me know WHICH LIBRARY to go to, and where I should move the mail folder (or if I should trash it). If I no longer need to do that, then I will just do the steps you outlined for the CD installation. Please clarify. Thanks, Gwen
Ferdinand - May 2, 2006 - 10:41 am
No. Dont do anything with the mail folder. Start straight away with the step-by-step instructions.
- Ferdinand
- Ferdinand
Gwenlyn Larsen - May 2, 2006 - 12:47 pm
Ferdinand, Sorry to report that the Applications CD does not respond with the list of programs to be selected for re-installing. The Disk opens up with some old program choices (Acrobat Reader 5.0, Appleworks, Deimos Rising, Earthlink for Mac OS X, Faxstf X 10.0.2, Ottomatic, PCalc2, and Quicken 2002-Deluxe). I chose Appleworks, and then the choices were some unrelated programs, the Appleworks Web Site (which I could not open because a window came up telling me it had been damaged), and the Install icon for US and Canada, which I chose. The install opened and I chose the Custom Install, and I had only the choice of Appleworks 6 application and some sub-programs like Writing Tools, etc. When I chose Appleworks 6 application, it installed 43 items and then a message came up saying these were already on my disk. I never got a list where I could tick Mail.
I opened an informational icon about Installing Appleworks and it instructed me to use the Appleworks CD - but I have no CD labeled as such, only the Install Mac OS X 10.2.8CD and the Application CD, and some Software Restore CD's, and a Developer Tools CD. Anyway, those instructions give choices of Easy Installation (which installs the entire set of programs ) and Custom Install (which supposedly gives choices of items just as you had described). BUT I CANNOT BRING UP THOSE ITEMS FROM WHICH TO CHOOSE. HELP! Gwen again
I opened an informational icon about Installing Appleworks and it instructed me to use the Appleworks CD - but I have no CD labeled as such, only the Install Mac OS X 10.2.8CD and the Application CD, and some Software Restore CD's, and a Developer Tools CD. Anyway, those instructions give choices of Easy Installation (which installs the entire set of programs ) and Custom Install (which supposedly gives choices of items just as you had described). BUT I CANNOT BRING UP THOSE ITEMS FROM WHICH TO CHOOSE. HELP! Gwen again
Ferdinand - May 2, 2006 - 12:51 pm
Why are you now talking about Apple Works? I thought this issue was about Mail????????
- Ferdinand
PS: Apple Works can be installed on an extra disk.
- Ferdinand
PS: Apple Works can be installed on an extra disk.
Gwenlyn Larsen - May 2, 2006 - 6:39 pm
AppleWorks is the word processor (Application) which came installed on my eMac. My lengthy explanation was meant to explain that the Applications CD did not open up with the list of Applications which we expected - therefore, I could not tick the Mail application to re-install. I thought the list might come up when I chose the Appleworks 6 application but it did not.
Are you a mac user. I could re-install the Mac OS X 10.2.8 if you think that would re-install the mail application. It would re-install everything, I guess.
Are you a mac user. I could re-install the Mac OS X 10.2.8 if you think that would re-install the mail application. It would re-install everything, I guess.
Ferdinand - May 2, 2006 - 11:23 pm
Gwen,
Yes. I have an iBook G4. I think, maybe reinstalling the whole OS is a good idea, but before you do that, burn everything on a dvd (or a few cd's if you have Combodrive). You could also save everything on an external HD, but you only need that if you have tons of files. Then install the OS.
Its your choice.
- Ferdinand
Yes. I have an iBook G4. I think, maybe reinstalling the whole OS is a good idea, but before you do that, burn everything on a dvd (or a few cd's if you have Combodrive). You could also save everything on an external HD, but you only need that if you have tons of files. Then install the OS.
Its your choice.
- Ferdinand
Ferdinand - May 8, 2006 - 11:16 am
Gwen,
Thanks for the feedback. I really appreciate it, since not many people give feedback.
- Ferdinand
Thanks for the feedback. I really appreciate it, since not many people give feedback.
- Ferdinand
Gwenlyn Larsen - May 8, 2006 - 1:48 pm
Ferdinand,
You are welcome! Will my entire file be "re-pooled" so that some other techs can read through it and see if there is something I could try before hiring an Apple store tech to take over? I was hesitant to re-install the Max OS X because I don't really know how to burn a CD, etc. I am only timid when it comes to this computer! Gwen
You are welcome! Will my entire file be "re-pooled" so that some other techs can read through it and see if there is something I could try before hiring an Apple store tech to take over? I was hesitant to re-install the Max OS X because I don't really know how to burn a CD, etc. I am only timid when it comes to this computer! Gwen
Gwenlyn Larsen - May 8, 2006 - 1:48 pm
Ferdinand,
You are welcome! Will my entire file be "re-pooled" so that some other techs can read through it and see if there is something I could try before hiring an Apple store tech to take over? I was hesitant to re-install the Max OS X because I don't really know how to burn a CD, etc. I am only timid when it comes to this computer! Gwen
You are welcome! Will my entire file be "re-pooled" so that some other techs can read through it and see if there is something I could try before hiring an Apple store tech to take over? I was hesitant to re-install the Max OS X because I don't really know how to burn a CD, etc. I am only timid when it comes to this computer! Gwen
Ferdinand - May 9, 2006 - 10:58 am
Yes. I will re-open it now. Hope someone knows to fix this problem!!
Ferdinand
Ferdinand
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