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TICKET ARCHIVE -> FEB 15 UPDATES

GOLFNUT - Feb 17, 2007 - 3:41 am

Installing updates & installation goes to expanding & verifying & stalls--this is on my older mac ibook--special edition green--running 10.3.9--does not matter if i try 1 part of update or all at once--will not go past first attempt & then stalls. The only way i can remove the update screen is by forcing the computer to shut down by holding down the start button until it quits--restarts fine.
thanks-----mike.

GOLFNUT - Feb 17, 2007 - 6:45 am

I was able to successfully download the updates from versiontracker with no problem--i was using the mac software update app when i ran into trouble--any idea why one would work 7 the other would not??????????--thanks----mike.

Cheryl - Feb 17, 2007 - 5:22 pm

Mike,

Sometimes the Software Update looses a packet of information in the download. A missing part of the download will cause a stall.

Go to Home>Library>Caches and open the Software Update folder. If there are any files in there, delete them.

Now go to hard drive>Library>Preferences. Locate and delete the com.apple.SoftwareUpdate.plist file.

Now close the windows, empty the trash.

This should correct the problem.

Cheryl

GOLFNUT - Feb 17, 2007 - 6:46 pm

Thanks Cheryl--worked fine--will keep that for future reference----Mike

Cheryl - Feb 17, 2007 - 7:24 pm

Mike,

You are welcome.

Cheryl