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TICKET ARCHIVE -> Flash player 9 not installing

legdrop - Feb 13, 2007 - 5:28 pm

Hello. I'm trying to install flash player nine. I am using OS 10.2.8. I download the .dmg file on to my hard drive. When I click the .dmg icon I get the box to install the flash player. It reads 12 items to install. It get's to item number 4 and then it just gets stuck. It shows that it's searching "untitled." But nothing is going on. It goes on for hours. I have tried this over 20 times with the same results. I use Firefox & Safari. Anyone got an idea of what's wrong? Thank you.

ishan - Feb 13, 2007 - 8:50 pm

Flash Player 9.0 will only install with Firefox 1.x or Safari 1.x. What versions of these browsers are you using?

legdrop - Feb 13, 2007 - 8:57 pm

i'm using firefox 1.5.0.6 and safari 1.0.3

ishan - Feb 13, 2007 - 9:23 pm

ishan - Feb 13, 2007 - 9:25 pm

This may be a stupid question, but both Firefox and Safari are NOT running when you install Adobe Flash 9, right? You can always download a fresh copy of Firefox (whatever flavor, including BonEcho and Gran Paradiso) and see it that makes a difference.

legdrop - Feb 13, 2007 - 9:35 pm

No they are not open. Whenever you're ready to install adobe flash 9 all browsers must be closed. I also have a version of IE, but i don't use it. I'll try a new copy of Firefox, and see if that helps.

legdrop - Feb 14, 2007 - 4:20 pm

So I have download Firefox 2.0.0.1. and I still can't download Adobe Flash Player 9.

ishan - Feb 14, 2007 - 6:53 pm

Google is your friend. Try //www.adobe.com/cfusion/knowledgebase/index.cfm?id=2dda3d81

legdrop - Feb 14, 2007 - 9:05 pm

When i go to the link it says it's for intel Macs. Something I stumbled across, someone who had the same problem on the Apple support page ( I can't find it again). There advice was to uninstall all flash players, then install Flash Player 9. When I tired it the uninstall window gets stuck. But it does show zero items to uninstall.

legdrop - Feb 15, 2007 - 9:18 pm

problem still exists.

ishan - Feb 15, 2007 - 9:33 pm

Manually delete anything that says "Adobe Flash." Try first with Spotlight, then use of one of the free utilities to make invisible files visible (check macupdate.com or versiontracker.com) and look in the usual places-your plugins folder, Application Support folder for both the System and the Users folders. I suspect the problem is either an older veresion of Adobe Flash or conflict with 10.2.x, which is none too stable. Also, out of curiousity, what software do you use regularly that lets you function well with only 256 MB RAM? That has nothing to do the installation, unless the installer is using gobs of RAM and your disk is close to full, making pageouts to disk a problem.

Finally, what benefits are you looking for in Flash 9 vs. Flash 8? Using a relatively old OS, my inclination would be to leave well enough alone. I'll open this up to other techa as well.

TechSupport - Feb 18, 2007 - 9:40 pm

TechSupport - Feb 21, 2007 - 12:30 am

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=291929

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