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TICKET ARCHIVE -> Grey Screen At Startup On Imac G5

faithefin - Jun 5, 2005 - 12:10 am

I have a G5 iMac with 1GB RAM and a 1.2GHz processor running 10.3.9.

Last week, it suddenly would not restart all the way - only to the grey screen. Finally after resetting the PRAM many times (too many to count), it started. I immediately told it to start from my external hard drive and restarted it (which it did), ran the disk utility (which found "Major errors" and fixed all of them). After that, every thing seemed fine. It worked for a week without problem. Then today, I restarted because Mail kept crashing. Now it will only get to the grey screen again.

I have reset the PRAM and the VRAM (or whatever that's called in Open Console). Should I wipe the HD and reinstall from scratch?

TIA,
Faithe

P.S. I never had this problem until I upgraded to 10.3.9.

faithefin - Jun 5, 2005 - 12:13 am

By the way, the disk utility I ran was Norton.

baldprof - Jun 5, 2005 - 12:19 am

I don't think you have much choice. Of course if you have an external hard drive you know about backups.

One thing you could try first would be to apply the combo updater to 10.3.9. Sometimes those produce better results than the progressive updates. You can find the combo updater here:

http://www.apple.com/support/downloa...pdate1039.html

After installing that update, repair permissions and restart.

If the combo update doesn't fix things then do a clean install. If that fails to provide a solution, then I would almost suspect that you have a hardware problem, as in a hard drive that is getting ready to go.

faithefin - Jun 5, 2005 - 7:15 pm

I have been unable to restart the computer in any way. I am going to have to take it in to Apple for servicing.

Thanks for your help.

Faithe