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TICKET ARCHIVE -> Hard Drive

kmstrobel - Jul 23, 2008 - 8:12 am

I have a hard drive and it's not mounting. It's the Western Digital My Book. I've noticed it taking longer to mount over the past few weeks and only bought it a couple of months ago. I've tried every possible combo: restarting the computer, plugging in different ports, unplugging the wires from all ends and plugging in the wires in different orders. I'm a pro photographer and have tried everything. It worked yesterday and today nothing. HELP!!!

Kristina
kmstrobel@hotmail.com

nhmac - Jul 26, 2008 - 7:48 am

Have you tried opening Disk Utility and checking to see if DU sees the drive and can mount it?

The business of taking longer and longer to mount sounds a bit ominous. Can you hear or feel the drive spinning up?

--Beverly

kmstrobel - Jul 26, 2008 - 11:00 am

Yes, DU sees it and does not mount. I've repaired it (successfully) but when I verify it, I get the response that it's unable to verify. I've tried everything. Downloaded and updated software. What to do??

Thank you
Kristina

nhmac - Jul 26, 2008 - 11:13 am

If it were mine, I would get another backup drive, back up the contents immediately, and seek to have Western Digital replace it, since it's presumably still under warranty.

kmstrobel - Jul 27, 2008 - 5:09 am

That info doesn't help me at all!!! I can't mount the drive therefore can not read the contents of the drive therefore back it up is impossible at this stage. Is this site only a forum for non professionals??

nhmac - Jul 27, 2008 - 9:59 am

Not cerain exactly what you mean by the nonprofessional comment. I do work on Macs professionally but occasionally volunteer some time here. If you were contacting me in my professional status I would have already suggested you bring the drive to me so I could back it up.

So DU could not mount it? Do you have any other computers that you might possibly be able to mount the drive on? Sometimes a drive might mount on a different computer.

If not, it might be time to look into drive recovery software. I believe there are some you can download and try out for free. Or: you could take it to a tech who has drive recovery software.