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TICKET ARCHIVE -> I Tunes

ginapeterb - Jul 20, 2005 - 12:53 pm

I am having problems with opening I tunes for Mac OSX 10


Had no trouble with it...but it says the following

The application Itunes quite unexpectedly after it was reopened, Mac OSX and other applications are not affected.

What can i do ?

bobw - Jul 20, 2005 - 1:09 pm

Hi Peter

Try this;

Open your Activity Monitor in the Utility folder. Look for iTuensHelper or anything with iTunes and quit the process from that window.

Then move the following files to your Desktop;


com.apple.iApps.plist

com.apple.iTunes.eq.plist

com.apple.iTunes.plist

com.apple.iTunesHelper.plist

These files are located here;

user>library>preferences

If you don't have all these files, move any with iTunes in the name.

Then try iTunes.
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Bobw - Macosx.com Tech Support

ginapeterb - Jul 20, 2005 - 1:23 pm

Yes hello, I have gone to activity monitor and quite Itunes from there, have checked in user/library/preferences, no files with Itunes in the file name are present, lots of others, but not itunes have tried to launch I tunes again, still same error, "quit unexpectedly"

It has been fine since I bought the unit 2 weeks ago..no problems.

any ideas ?

bobw - Jul 20, 2005 - 1:29 pm

Peter

Delete the Library and Library.xml files (normally in your user's Music folder). Drag them to the desktop, launch iTunes, and recreate the library by using the Add To Library command and select your iTunes Music folder.
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Bobw - Macosx.com Tech Support

ginapeterb - Jul 20, 2005 - 1:36 pm

Hello Bob

Done that, all that is left on my desktop now is the Itunes Music folder with my albums...Itunes data file trashed, and xml files also trashed, relaunched Itunes still same error message,

bobw - Jul 20, 2005 - 1:42 pm

Peter

What version of OS X are you running?
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Bobw - Macosx.com Tech Support

ginapeterb - Jul 20, 2005 - 1:43 pm

Hi Bob Tiger the new version with the Imac G5 20..inch.

bobw - Jul 20, 2005 - 1:51 pm

Peter

I would trash the iTunes app and do a search for anything iTunes on your system and trash, except for the music albums, then reinstall iTunes form the Tiger disks. Boot from the Tiger disk and choose Customize button and select ONLY iTunes.
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Bobw - Macosx.com Tech Support

ginapeterb - Jul 20, 2005 - 1:54 pm

To be honest Bob I think you are right, because its showing Fatal Excpetion errors on the report, for some reason there is a problem in the code, it looks like it needs a full re install, although when I tried to download it and re install..it said you have nothing to install, its not like windows where you can overwrite, is it..but I will do a search for anything with Itunes app and then trash it..then boot up using the disc...thanks Bob