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TICKET ARCHIVE -> Ibook G4 Freezing.
shaledge - Jul 5, 2005 - 2:52 pm
My adapter went bad for my ibook. IT was working okay for a while, then osx would just freeze. Most of the time, I am able to get to the desktop, but after a short while of using it, it will freeze. Sometimes it will blue screen of death me also. When I try and boot from the disk, it will freeze up before it finishes. I'm stuck on ideas.
Cheryl - Jul 5, 2005 - 10:39 pm
Shaka,
My name is Cheryl and I will be assisting you, but I need more information.
What adapter are you referring to?
What model iBook do you have?
Does your model fall into the Battery exchange program?
https://depot.info.apple.com/battery...x.html?lang=en
There is also a Logic repair program:
http://www.apple.com/support/ibook/faq/
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
My name is Cheryl and I will be assisting you, but I need more information.
What adapter are you referring to?
What model iBook do you have?
Does your model fall into the Battery exchange program?
https://depot.info.apple.com/battery...x.html?lang=en
There is also a Logic repair program:
http://www.apple.com/support/ibook/faq/
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
shaledge - Jul 6, 2005 - 10:32 am
Wow thanks Cheryl for the prompt response. Okay let me try and answer your questions appropriately. Bear with me, im a new mac user lol.
The adapter im referring to is the power adapter.
The model is Ibook G4 14 inch.
Unfortunately the model doesnt fall under the battery exchange program, nor does it fit in the logic repair program.
I tried to do a fsck -y to fix any disk problems. Ran it about 3 times until it said no problems found. Afterwards it did stay on longer than usual, but eventually froze again. I had to do a force fsck (fsck- f) because it said something about my volume is journaled (whatever that means lol)
I hope this helps a little with your troubleshooting. Also I tried to repair permissions, but it freezes before it finishes
The adapter im referring to is the power adapter.
The model is Ibook G4 14 inch.
Unfortunately the model doesnt fall under the battery exchange program, nor does it fit in the logic repair program.
I tried to do a fsck -y to fix any disk problems. Ran it about 3 times until it said no problems found. Afterwards it did stay on longer than usual, but eventually froze again. I had to do a force fsck (fsck- f) because it said something about my volume is journaled (whatever that means lol)
I hope this helps a little with your troubleshooting. Also I tried to repair permissions, but it freezes before it finishes
Cheryl - Jul 6, 2005 - 11:02 am
Shaka,
First, if you think the power adaptor is bad, can you borrow one that works with your iBook just to make sure? You may need to purchase a new one. With a faulty power adaptor, your battery is not charging up correctly. Normally, with a low battery, you will get a warning and the iBook will go to sleep, rather than freeze. And in order to start up with the OS X CD, you need the power adaptor plugged in. Sounds like you are in a catch 22.
To fsck correctly:
1. Shut down the computer if it is on.
2. Press the power button to start the computer.
3. Immediately press and hold the Command (Apple) key and the "s" key for single-user mode.
4. At the command-line prompt, type: /sbin/fsck -fy
****remember the spaces***
5. Press Return.
The fsck utility will go through five "phases" then return information about the disk's utilization and fragmentation. Once the check is finished, if no issue is found, you should see "** The volume (name of volume) appears to be OK."
Note: If fsck alters, repairs, or fixes anything, it will display the message:
***** FILE SYSTEM WAS MODIFIED *****
Important: If this message appears, repeat the fsck command until it no longer appears. It's OK if you need to do several "passes" of fsck, because first-pass repairs may uncover additional issues.
When fsck reports that, "** The volume (name of volume) appears to be OK.", 6. type: reboot
7. Press Return.
Have you installed anything just before this problem started? What OS X version are you running? (10.2, 10.3 or 10.4)
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
First, if you think the power adaptor is bad, can you borrow one that works with your iBook just to make sure? You may need to purchase a new one. With a faulty power adaptor, your battery is not charging up correctly. Normally, with a low battery, you will get a warning and the iBook will go to sleep, rather than freeze. And in order to start up with the OS X CD, you need the power adaptor plugged in. Sounds like you are in a catch 22.
To fsck correctly:
1. Shut down the computer if it is on.
2. Press the power button to start the computer.
3. Immediately press and hold the Command (Apple) key and the "s" key for single-user mode.
4. At the command-line prompt, type: /sbin/fsck -fy
****remember the spaces***
5. Press Return.
The fsck utility will go through five "phases" then return information about the disk's utilization and fragmentation. Once the check is finished, if no issue is found, you should see "** The volume (name of volume) appears to be OK."
Note: If fsck alters, repairs, or fixes anything, it will display the message:
***** FILE SYSTEM WAS MODIFIED *****
Important: If this message appears, repeat the fsck command until it no longer appears. It's OK if you need to do several "passes" of fsck, because first-pass repairs may uncover additional issues.
When fsck reports that, "** The volume (name of volume) appears to be OK.", 6. type: reboot
7. Press Return.
Have you installed anything just before this problem started? What OS X version are you running? (10.2, 10.3 or 10.4)
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
shaledge - Jul 6, 2005 - 3:26 pm
Okay i was able to run the fsck command, it came back with "the volume macintosh hd appears to be ok", guess its okay. I was then able to get into the os and repair the disk permissions. But now after doing a reboot, it gets stuck on the "login window starting" message when osx initially boots up. Its the last service it tries to start before you can log into the computer. After a while of trying, it will freeze up again.
Cheryl - Jul 6, 2005 - 3:53 pm
Shaka,
We are now showing improvement. It now could very well be a corrupt preference file. There are two login window preferences.
One in Hard Drive>Library>Preferences
the other in Home>Library>Preferences.
I am assuming that you were able to boot up after the fsck was done when you repaired permissions. After the freeze, where you able to try to start up and get in? If not do this:
Shut down the computer if it is on.
2. Press the power button to start the computer.
3. Immediately press and hold the Command (Apple) key and the "s" key for single-user mode.
4. At the command-line prompt, type: /sbin/fsck -fy
5. Press Return.
fsck reports that, "** The volume (name of volume) appears to be OK.",
6. type: reboot
7. Press Return.
Go to Home>Library>Preferences and trash:
com.apple.loginwindow.plist
loginwindow.plist
Go to Hard Drive>Library>Preferences and trash
com.apple.loginwindow.plist
loginwindow.plist
(yes the exact same name in both places)
Next go to Home>Library>Preferences>by Host and trash
loginwindow.{some numbers}.plist
Empty the trash, and give it a test run. Let me know if this works.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
We are now showing improvement. It now could very well be a corrupt preference file. There are two login window preferences.
One in Hard Drive>Library>Preferences
the other in Home>Library>Preferences.
I am assuming that you were able to boot up after the fsck was done when you repaired permissions. After the freeze, where you able to try to start up and get in? If not do this:
Shut down the computer if it is on.
2. Press the power button to start the computer.
3. Immediately press and hold the Command (Apple) key and the "s" key for single-user mode.
4. At the command-line prompt, type: /sbin/fsck -fy
5. Press Return.
fsck reports that, "** The volume (name of volume) appears to be OK.",
6. type: reboot
7. Press Return.
Go to Home>Library>Preferences and trash:
com.apple.loginwindow.plist
loginwindow.plist
Go to Hard Drive>Library>Preferences and trash
com.apple.loginwindow.plist
loginwindow.plist
(yes the exact same name in both places)
Next go to Home>Library>Preferences>by Host and trash
loginwindow.{some numbers}.plist
Empty the trash, and give it a test run. Let me know if this works.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
shaledge - Jul 6, 2005 - 4:44 pm
Okay ran the fsck -fy and it came back successful once again. I then type reboot and press enter. It begins the boot process, but now i get the blue screen of death. Its strange, if i leave the laptop alone for a while, it will boot to the login window screen before it freezes. Is there a way to delete those preference files straight from the command prompt? or unix command line?.....By the way thanks for the timely responses!!
Cheryl - Jul 6, 2005 - 4:59 pm
Shaka,
I thought that would work. What OS version are you using?
Here is the command line to remove those files. You need to start up in Single user mode (Apple key + S) And the trick is to carefully type in the commands.
***
After fsck -fy indicates the disk is OK (No problems found), at the prompt, type the following command exactly as written:
/sbin/mount -uw /
press Return.
Be sure to note the spaces in this command: there is a space after mount and a space after -uw. This command mounts the file system so you can delete the Finder preferences.
At the prompt, type the following command exactly as written: {there is a space after rm}
rm /Users/your_user_name/Library/Preferences/com.apple.loginwindow.plist
Press Return.
rm /Users/your_user_name/Library/Preferences/loginwindow.plist
Press Return.
rm ./Library/Preferences/com.apple.loginwindow.plist
{there is a space, then period after rm}
Press Return
rm ./Library/Preferences/loginwindow.plist
Press return
reboot
Press Return.
Let me know if this works.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
I thought that would work. What OS version are you using?
Here is the command line to remove those files. You need to start up in Single user mode (Apple key + S) And the trick is to carefully type in the commands.
***
After fsck -fy indicates the disk is OK (No problems found), at the prompt, type the following command exactly as written:
/sbin/mount -uw /
press Return.
Be sure to note the spaces in this command: there is a space after mount and a space after -uw. This command mounts the file system so you can delete the Finder preferences.
At the prompt, type the following command exactly as written: {there is a space after rm}
rm /Users/your_user_name/Library/Preferences/com.apple.loginwindow.plist
Press Return.
rm /Users/your_user_name/Library/Preferences/loginwindow.plist
Press Return.
rm ./Library/Preferences/com.apple.loginwindow.plist
{there is a space, then period after rm}
Press Return
rm ./Library/Preferences/loginwindow.plist
Press return
reboot
Press Return.
Let me know if this works.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
shaledge - Jul 6, 2005 - 5:47 pm
osx version 10.3.7 i think....i know its 10.3 lol
The initial command i type in, it tells me there is no file by that name found. rm /users/your user name/library..etc
strange right. It maybe due to im putting in my user name wrong. Is there a command to check to see what users are on your machine? once i get that command, i will fill in the appropriate username and try the previous steps again. Does it have to be the master account name?? i have multiple?
The initial command i type in, it tells me there is no file by that name found. rm /users/your user name/library..etc
strange right. It maybe due to im putting in my user name wrong. Is there a command to check to see what users are on your machine? once i get that command, i will fill in the appropriate username and try the previous steps again. Does it have to be the master account name?? i have multiple?
Cheryl - Jul 6, 2005 - 9:08 pm
Shaka,
Here's the next set of Single User commands. I decided to give you the full instructions just so you have it handy.
You need to start up in Single user mode (Apple key + S) And again, the trick is to carefully type in the commands.
***
After fsck -fy indicates the disk is OK (No problems found), at the prompt, type the following command exactly as written:
/sbin/mount -uw /
press Return.
/sbin/SystemStarter
press return
niutil -list . /users
press return
*** note: you may see a long list that includes nobody, root, daemon, etc. What you are looking for is your user name.
rm /Users/your_user_name/Library/Preferences/com.apple.loginwindow.plist
Press Return.
rm /Users/your_user_name/Library/Preferences/loginwindow.plist
Press Return.
rm ./Library/Preferences/com.apple.loginwindow.plist
Press Return
rm ./Library/Preferences/loginwindow.plist
Press return
reboot
Press Return.
Let me know if this works.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
Here's the next set of Single User commands. I decided to give you the full instructions just so you have it handy.
You need to start up in Single user mode (Apple key + S) And again, the trick is to carefully type in the commands.
***
After fsck -fy indicates the disk is OK (No problems found), at the prompt, type the following command exactly as written:
/sbin/mount -uw /
press Return.
/sbin/SystemStarter
press return
niutil -list . /users
press return
*** note: you may see a long list that includes nobody, root, daemon, etc. What you are looking for is your user name.
rm /Users/your_user_name/Library/Preferences/com.apple.loginwindow.plist
Press Return.
rm /Users/your_user_name/Library/Preferences/loginwindow.plist
Press Return.
rm ./Library/Preferences/com.apple.loginwindow.plist
Press Return
rm ./Library/Preferences/loginwindow.plist
Press return
reboot
Press Return.
Let me know if this works.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
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