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Question Profile
| DATE | Jul 4, 2007 |
| TICKET | #334417 |
| STATUS | Closed |
| SUBJECT | iBook G4 stuck whilst booting up |
| CAT | Computers, Operating Systems, Applications or Connected Devices |
| TYPE | Operating System Features, Bugs and Problems |
| DESC | Apple |
| DESC | 10.4.X (Tiger) |
| PLATFORM | Apple Macintosh (PowerPC G3,G4,G5) |
| MODEL | iBook G4 |
| PROC | 1.33Ghz |
| RAM | 512 |
| DRIVE | 40GB |
| NAME | Steven |
| USERNAME | sjlockley |
| TECHNICAL | Little Experience |
| ISSUE | Totally Lost |
Question Details
TICKET ARCHIVE -> iBook G4 stuck whilst booting up
sjlockley - Jul 4, 2007 - 9:09 am
When i start my ibook everything seems fine, there is a chime, the apple comes up in the middle and the gear in the middle turns..... but thats it, this is all it does
I have tried safe mode and nothing happens, i have tried the hard test and nothing happens and i have tried holding down c to reinstall osx and nothing happened.
The only response i have is by holding down the mouse button when restarting that causes the cd to eject
PLEASE HELP
I have tried safe mode and nothing happens, i have tried the hard test and nothing happens and i have tried holding down c to reinstall osx and nothing happened.
The only response i have is by holding down the mouse button when restarting that causes the cd to eject
PLEASE HELP
sjlockley - Jul 4, 2007 - 9:16 am
If required i can send a video of the boot process
Cheryl - Jul 4, 2007 - 6:51 pm
Steven,
Sometimes a restart is sufficient. It maybe stuck and can't get out of a cycle. If the computer has stopped responding, try these steps, in order, until the computer responds:
Force Quit (Option-Command-Escape)
Restart (Control-Command-Power)
Force Shut Down (press the power button for 10 seconds)
If that does not work, try this:
If the computer is on, turn it off.
Reset the power manager by simultaneously pressing and then releasing Shift-Control-Option-Power on the keyboard. Do not press the fn (Function) key while using this combination of keystrokes.
Wait 5 seconds.
Press the Power button to restart the iBook computer.
As a note, when you try to start up using the OS X CD (holding the C key down) you need the power adapter plugged in.
Let me know how you do.
Cheryl
Sometimes a restart is sufficient. It maybe stuck and can't get out of a cycle. If the computer has stopped responding, try these steps, in order, until the computer responds:
Force Quit (Option-Command-Escape)
Restart (Control-Command-Power)
Force Shut Down (press the power button for 10 seconds)
If that does not work, try this:
If the computer is on, turn it off.
Reset the power manager by simultaneously pressing and then releasing Shift-Control-Option-Power on the keyboard. Do not press the fn (Function) key while using this combination of keystrokes.
Wait 5 seconds.
Press the Power button to restart the iBook computer.
As a note, when you try to start up using the OS X CD (holding the C key down) you need the power adapter plugged in.
Let me know how you do.
Cheryl
sjlockley - Jul 5, 2007 - 2:54 am
Force Quit (Option-Command-Escape)
-A force quit works in OSX, this isn't getting past the boot screen
Restart (Control-Command-Power)
-Again see above
Force Shut Down (press the power button for 10 seconds)
-Again See above
If that does not work, try this:
If the computer is on, turn it off.
Reset the power manager by simultaneously pressing and then releasing Shift-Control-Option-Power on the keyboard. Do not press the fn (Function) key while using this combination of keystrokes.
Wait 5 seconds.
Press the Power button to restart the iBook computer.
-Not a problem with power, it switches on fine
As a note, when you try to start up using the OS X CD (holding the C key down) you need the power adapter plugged in.
-I have been trying with the power plugged in
Sorry i am really getting stressed out with this, i dont know what to do
Would you like me to send you a video of the boot up? You could see then how unresponsive it is to everything yet still keeps spinning the gear in the middle to show OSX is booting up
Cheryl - Jul 5, 2007 - 6:25 am
Steven,
Resetting the Power Management should get the iBook out of the cycle it is stuck in.
Double check the CD that you are trying to use to start up the iBook. Make sure it is the either the CD for that particular model or the full install CD.
Can you remember exactly what you did just before this started? Did you install new ram or a program?
After the start up chime, do you hear the fan running?
Try this:
1. Shut down the computer if it is on.
2. Press the power button to start the computer.
3. Immediately press and hold the Command (Apple) key and the "s" key for single-user mode.
4. At the command-line prompt, type: /sbin/fsck -fy
5. Press Return.
The fsck utility will go through five "phases" then return information about the disk's utilization and fragmentation. Once the check is finished, if no issue is found, you should see "** The volume (name of volume) appears to be OK."
Note: If fsck alters, repairs, or fixes anything, it will display the message:
***** FILE SYSTEM WAS MODIFIED *****
Important: If this message appears, repeat the fsck command until it no longer appears. It's OK if you need to do several "passes" of fsck, because first-pass repairs may uncover additional issues.
When fsck reports that, "** The volume (name of volume) appears to be OK.",
6. type: reboot
7. Press Return.
Keep me posted on how you do.
Cheryl
Resetting the Power Management should get the iBook out of the cycle it is stuck in.
Double check the CD that you are trying to use to start up the iBook. Make sure it is the either the CD for that particular model or the full install CD.
Can you remember exactly what you did just before this started? Did you install new ram or a program?
After the start up chime, do you hear the fan running?
Try this:
1. Shut down the computer if it is on.
2. Press the power button to start the computer.
3. Immediately press and hold the Command (Apple) key and the "s" key for single-user mode.
4. At the command-line prompt, type: /sbin/fsck -fy
5. Press Return.
The fsck utility will go through five "phases" then return information about the disk's utilization and fragmentation. Once the check is finished, if no issue is found, you should see "** The volume (name of volume) appears to be OK."
Note: If fsck alters, repairs, or fixes anything, it will display the message:
***** FILE SYSTEM WAS MODIFIED *****
Important: If this message appears, repeat the fsck command until it no longer appears. It's OK if you need to do several "passes" of fsck, because first-pass repairs may uncover additional issues.
When fsck reports that, "** The volume (name of volume) appears to be OK.",
6. type: reboot
7. Press Return.
Keep me posted on how you do.
Cheryl
sjlockley - Jul 5, 2007 - 7:39 am
Hello again cheryl, thank your for all your help
I am afraid that hasn't worked either, when holding down the apple key and s still nothing happens, the apple logo comes up and the gear in the middle still turns
i have been trying with the original full mac osx installation that came with the ibook
also the run up to the crash was
-downloaded osx leopard on my pc (developers beta)
-coppied file to a dl-dvdr, ran on ibook, request a restart to begin installation, nothing happened just booted up as normal
-began the following process to create a bootable installation from the drive (these instructions came with the installation)
***This is the full 466 beta
Use extreme care. This is still a beta and many functions are early or just don't work. For example bluetooth does not work for my mac mini remote (Intel). Also I haven't as yet been able to reconnect my LAN. On the other hand I did an upgrade install and it went fast and flawlessly. The default desktop is nice and above all the backup program works great. This is how you can install.
If you have a DL burner burn the image using disk utility NOT toast.
I used an external firewire drive and used the DMG image as source and the drive as destination with the restore option in disk utility. An ipod can also be used this way. This makes the firewire bootable.
Restart holding down the options key. Then install from the firewire.***
-Left the ibook to complete this, when i came back to it the screensaver was running, when i touched the keyboard the screen went black with a curser still floating round
-Closing the lid didnt help either so i restarted the machine by holding down the power button
-restarted and it nolonger manages to boot up :-(
I am afraid that hasn't worked either, when holding down the apple key and s still nothing happens, the apple logo comes up and the gear in the middle still turns
i have been trying with the original full mac osx installation that came with the ibook
also the run up to the crash was
-downloaded osx leopard on my pc (developers beta)
-coppied file to a dl-dvdr, ran on ibook, request a restart to begin installation, nothing happened just booted up as normal
-began the following process to create a bootable installation from the drive (these instructions came with the installation)
***This is the full 466 beta
Use extreme care. This is still a beta and many functions are early or just don't work. For example bluetooth does not work for my mac mini remote (Intel). Also I haven't as yet been able to reconnect my LAN. On the other hand I did an upgrade install and it went fast and flawlessly. The default desktop is nice and above all the backup program works great. This is how you can install.
If you have a DL burner burn the image using disk utility NOT toast.
I used an external firewire drive and used the DMG image as source and the drive as destination with the restore option in disk utility. An ipod can also be used this way. This makes the firewire bootable.
Restart holding down the options key. Then install from the firewire.***
-Left the ibook to complete this, when i came back to it the screensaver was running, when i touched the keyboard the screen went black with a curser still floating round
-Closing the lid didnt help either so i restarted the machine by holding down the power button
-restarted and it nolonger manages to boot up :-(
Cheryl - Jul 5, 2007 - 8:33 am
Steven,
The culprit is the beta Leopard install. I highly recommend that you get in touch with Apple's beta support team.
Do you still have the Firewire drive attached? If so, unplug it and any other devices. Keep the power adaptor plugged in and give the iBook a try.
Cheryl
The culprit is the beta Leopard install. I highly recommend that you get in touch with Apple's beta support team.
Do you still have the Firewire drive attached? If so, unplug it and any other devices. Keep the power adaptor plugged in and give the iBook a try.
Cheryl
sjlockley - Jul 5, 2007 - 8:45 am
I did try without the firewire drive, i never managed to set it up on the firewire drive because my ipod was refused...
i was setting up a bootable option through the exisiting hard drive
is there anyway i can simply format the hard drive without using the mac disk or relying on the os?
i believe that if i can format the hard drive it will immediately boot up up the original os installation and i can get back to normal
i was setting up a bootable option through the exisiting hard drive
is there anyway i can simply format the hard drive without using the mac disk or relying on the os?
i believe that if i can format the hard drive it will immediately boot up up the original os installation and i can get back to normal
Cheryl - Jul 5, 2007 - 8:59 am
Steven,
Try this and let me know how you do:
Use the Tiger DVD (your stats show you are running 10.4) to start up the computer.
Select your language. The Welcome to the Mac OS X Installer window appears.
Do not click on the installer screen.
Instead go to the Utilities Menu and select Disk Utility.
When that opens click on the first icon in the side bar at the left, then click on the Erase Tab.
The screen that appears will allow you to totally erase the hard drive and format it for a fresh installation.
You need to use the CD/DVD that matches the latest OS you did have installed. If the iBook does not start up try holding Option-Command-Shift-Delete to force start up from the CD.
Cheryl
Try this and let me know how you do:
Use the Tiger DVD (your stats show you are running 10.4) to start up the computer.
Select your language. The Welcome to the Mac OS X Installer window appears.
Do not click on the installer screen.
Instead go to the Utilities Menu and select Disk Utility.
When that opens click on the first icon in the side bar at the left, then click on the Erase Tab.
The screen that appears will allow you to totally erase the hard drive and format it for a fresh installation.
You need to use the CD/DVD that matches the latest OS you did have installed. If the iBook does not start up try holding Option-Command-Shift-Delete to force start up from the CD.
Cheryl
sjlockley - Jul 8, 2007 - 6:34 am
It wont boot up the disk, it is the original that came with it i am trying to use.
The leopard installation never happended, i think when i was trying to create a boot drive on the same as the os i upset it
The leopard installation never happended, i think when i was trying to create a boot drive on the same as the os i upset it
Cheryl - Jul 8, 2007 - 10:12 am
Steven,
Does your Firewire drive have an OS installed on it? You can try starting up from that by press Option-Command-Shift-Delete during startup.
What happens when you try to start up with the OS X CD? What OS is listed on the disk that you are using?
Cheryl
Does your Firewire drive have an OS installed on it? You can try starting up from that by press Option-Command-Shift-Delete during startup.
What happens when you try to start up with the OS X CD? What OS is listed on the disk that you are using?
Cheryl
sjlockley - Jul 8, 2007 - 10:32 am
My firewire drive is just my ipod and it doesnt have an os though
The OSX is tiger, i obtained the ibook and disk from an apple store in April 2006, i can confirm the version for you tomorrow when i get home, i am at work at the moment.
The OSX is tiger, i obtained the ibook and disk from an apple store in April 2006, i can confirm the version for you tomorrow when i get home, i am at work at the moment.
Cheryl - Jul 8, 2007 - 10:40 am
Steven,
Try using that disk again to start up the iBook. Remember to have the power adaptor plugged in when doing this. Also keep the C key presses as it starts up. Give it time to start up using the OS X disk. I know sometimes even my machines starts up very slow using a CD or DVD to start up.
Do you have a third party utility CD? Disk Warrior or TechTool Pro are both very good programs. Using that CD to start up the iBook and having it attempt to repair the drive just might help give it a jump start.
Cheryl
Try using that disk again to start up the iBook. Remember to have the power adaptor plugged in when doing this. Also keep the C key presses as it starts up. Give it time to start up using the OS X disk. I know sometimes even my machines starts up very slow using a CD or DVD to start up.
Do you have a third party utility CD? Disk Warrior or TechTool Pro are both very good programs. Using that CD to start up the iBook and having it attempt to repair the drive just might help give it a jump start.
Cheryl
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