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TICKET ARCHIVE -> iLife06 Landscape pictures incompatible

SaraBara21 - Feb 19, 2008 - 10:24 am

With all of my iLife06 programs, landscape pictures cannot be used or edited, however I can see the previews.

The software is new, purchased in August 2007. I am running OS X Tiger on a MacBook Pro purchased in August 2007 and the software came installed on my machine.

earthsaver - Feb 19, 2008 - 8:50 pm

Have you run Software Update and installed everything available? Can the culprit pictures be rotated to portrait?

- Ben

SaraBara21 - Feb 19, 2008 - 9:19 pm

Software is updated and everything available is installed. If I rotate the pictures they are still not recognized. There are about 2 landscape pictures that are fine but I can find no difference in format or file size from the ones that don't. The ones that work were also not edited in another program.

earthsaver - Feb 19, 2008 - 9:27 pm

How many photos are we talking about here? Can you open them in Preview?, or are they only problematic in iPhoto, iMovie, and iDVD? Have you been able to view them on other computers/devices before? Where did they come from?

SaraBara21 - Feb 20, 2008 - 12:21 am

I'm talking over 100 pics, imported from different media.
Some came from my own digital camera, some saved from shutterfly, some from my cell phone. However the select few that do work are also random from these same media.

They can be opened in preview, and previews of them can be viewed in iLife apps, but they cannot be edited in iPhoto or used to make a podcast in Garageband.

It's not also a select group that doesn't work, it's my entire pool of pics...I don't have that many on this computer.

SaraBara21 - Feb 20, 2008 - 12:23 am

One other thing that I forgot to mention is that they are all the same file format...they are all JPEG format; the ones that do work, and the ones that don't

earthsaver - Feb 20, 2008 - 12:27 am

I haven't a clue. Let's see if someone else does.

TechSupport - Feb 23, 2008 - 12:30 am

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=298678

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.