Ticket Options
Question Details
TICKET ARCHIVE -> Illustrator 10 Will Not Save Correct Output Resolution
creeksideadv - Sep 30, 2005 - 5:44 pm
I am running Illustrator 10.0.3 on a Mac G4 with OS 10.2.8 and Every File I save is now set to 72 DPI Printing Resolution.
(This started happening after I installed a demo copy of Illustrator CS2 and the copy expired)
I have checked all of the settings for the obvious mistakes.
The Settings for Printing and Exporting are set to an Output Resolution of 2540 the Gradient Mesh is set to 355 and the Rastor Effects are set to 300 ppi.
When I save any file and run it throu FlightCheck it shows an output resolution of 72 DPI. My Commercial printer called this to my attention yesterday and I have tried everything I can think of.
I have changed all of the settings at least once.
I have trashed the preferences.
I have reinstalled the most recent Illustrator update.
I have run test saves and found that I can save in the correct output mode if I save as Illustrator Version 8. Illustrator 9 and 10 both produce 72 DPI files.
Any thoughts?
(This started happening after I installed a demo copy of Illustrator CS2 and the copy expired)
I have checked all of the settings for the obvious mistakes.
The Settings for Printing and Exporting are set to an Output Resolution of 2540 the Gradient Mesh is set to 355 and the Rastor Effects are set to 300 ppi.
When I save any file and run it throu FlightCheck it shows an output resolution of 72 DPI. My Commercial printer called this to my attention yesterday and I have tried everything I can think of.
I have changed all of the settings at least once.
I have trashed the preferences.
I have reinstalled the most recent Illustrator update.
I have run test saves and found that I can save in the correct output mode if I save as Illustrator Version 8. Illustrator 9 and 10 both produce 72 DPI files.
Any thoughts?
Natobasso - Oct 1, 2005 - 1:51 pm
Howdy! Have you Uninstalled the CS2 demo? You might want to delete it's preference (.pref) and .plist files as well (only the CS2 files of each).
Can you save as a pdf and see what the output specs are? Let me know.
You could go to Edit/Print Presets and set up a new preset with the values that you need. Your default preset has probably been reset to Low Quality instead of High or Medium (in the advanced tab in this Edit/Presets area).
--------
*Nathaniel
Bass. Design. Junior IT.
Can you save as a pdf and see what the output specs are? Let me know.
You could go to Edit/Print Presets and set up a new preset with the values that you need. Your default preset has probably been reset to Low Quality instead of High or Medium (in the advanced tab in this Edit/Presets area).
--------
*Nathaniel
Bass. Design. Junior IT.
creeksideadv - Oct 1, 2005 - 4:25 pm
Hi Nathaniel:
Thanks for the quick reply.
Yes, I have manually uninstalled the Demo Version of Illustrator CS2 (at least all the pieces I could find)
I removed the Plist and the prefs for CS2.
I also removed the pref file of Illustrator 10 and restarted but it is still producing 72 DPI Output.
I just did a Save as PDF from Illustrator and that file also shows up as a 72 DPI Printer Output.
I created a new Print preset and did a page setup on the file and it still saves as 72 DPI.
I found an old post on another board this morning that indicates that this was a known issue in Version 9 but was supposed to be fixed with a patch in 9.0.2. I upgraded to Illustrator 10 from 9.0.3 and am wondering if that could have anything to do with it.
It saves OK if I Save as Illustrator 8 but not as 9 or 10.
Thanks again for helping.
Thanks for the quick reply.
Yes, I have manually uninstalled the Demo Version of Illustrator CS2 (at least all the pieces I could find)
I removed the Plist and the prefs for CS2.
I also removed the pref file of Illustrator 10 and restarted but it is still producing 72 DPI Output.
I just did a Save as PDF from Illustrator and that file also shows up as a 72 DPI Printer Output.
I created a new Print preset and did a page setup on the file and it still saves as 72 DPI.
I found an old post on another board this morning that indicates that this was a known issue in Version 9 but was supposed to be fixed with a patch in 9.0.2. I upgraded to Illustrator 10 from 9.0.3 and am wondering if that could have anything to do with it.
It saves OK if I Save as Illustrator 8 but not as 9 or 10.
Thanks again for helping.
Natobasso - Oct 2, 2005 - 1:57 am
Did you set your Edit/Print Presets for High Resolution?
What kind of graphics, if any, do you have placed in your illustrator doc?
--------
*Nathaniel
Bass. Design. Junior IT.
What kind of graphics, if any, do you have placed in your illustrator doc?
--------
*Nathaniel
Bass. Design. Junior IT.
creeksideadv - Oct 2, 2005 - 11:23 am
Nathaniel:
I set the Edit/Printer Presets are set to 600 DPI. I also created a new preset to see if this would help but nothing changed.
I have checked the Document Info screen and it shows the document to be set at the correct resolution (until it is saved)
The file the printer rejected was just a business card, with placed 3 (300 DPI) JPGs, a EPS Logo and Drop shadows with the Doc Raster Effects set at 300dpi.
The problem happens with every file I save in Illustrator 10, no matter the content.
Thanks,
Chris
I set the Edit/Printer Presets are set to 600 DPI. I also created a new preset to see if this would help but nothing changed.
I have checked the Document Info screen and it shows the document to be set at the correct resolution (until it is saved)
The file the printer rejected was just a business card, with placed 3 (300 DPI) JPGs, a EPS Logo and Drop shadows with the Doc Raster Effects set at 300dpi.
The problem happens with every file I save in Illustrator 10, no matter the content.
Thanks,
Chris
Natobasso - Oct 2, 2005 - 1:42 pm
Placing jpgs for printable files is a no-no… 
Have you tried placing tifs instead to see if that removes the lo res designation on your files?
--------
*Nathaniel
Bass. Design. Junior IT.
Have you tried placing tifs instead to see if that removes the lo res designation on your files?
--------
*Nathaniel
Bass. Design. Junior IT.
creeksideadv - Oct 2, 2005 - 2:07 pm
I just placed a TIFF...with the same results.
72 DPI in Flightcheck but 800 DPI in the Document Info Window.
The problem seems to to be when my Professional Printer tries to open my files with Photoshop the file will not parse because the resolution shows up below the minimum dpi that I believe Illustrator normally sets for files (100 dpi).
This printer only uses Photoshop and they have never had trouble with my files untill last week.
I may just need to upgrade to Illustrator CS2.
Chris
72 DPI in Flightcheck but 800 DPI in the Document Info Window.
The problem seems to to be when my Professional Printer tries to open my files with Photoshop the file will not parse because the resolution shows up below the minimum dpi that I believe Illustrator normally sets for files (100 dpi).
This printer only uses Photoshop and they have never had trouble with my files untill last week.
I may just need to upgrade to Illustrator CS2.
Chris
Natobasso - Oct 2, 2005 - 10:03 pm
Naw, I use CS all day long, and for the past year, and never have had that dpi problem.
Does this happen with any new file you create or just this one you're trying to produce?
Thinking…
--------
*Nathaniel
Bass. Design. Junior IT.
Does this happen with any new file you create or just this one you're trying to produce?
Thinking…
--------
*Nathaniel
Bass. Design. Junior IT.
creeksideadv - Oct 2, 2005 - 10:22 pm
Nathaniel:
It happens on every file I do now, except if I save it in Illustrator Version 8.
Chris
It happens on every file I do now, except if I save it in Illustrator Version 8.
Chris
Natobasso - Oct 3, 2005 - 2:35 pm
We're missing something here, a vital piece of data…?
Because Illustrator graphics are vector they can be any resolution you want them to be.
Could you show or describe to me what your illustrator files contain? Any embedded images? Any .psd files? Are you printing silkscreens, or art for printed graphics? What's your end goal.
--------
*Nathaniel
Bass. Design. Junior IT.
Because Illustrator graphics are vector they can be any resolution you want them to be.
Could you show or describe to me what your illustrator files contain? Any embedded images? Any .psd files? Are you printing silkscreens, or art for printed graphics? What's your end goal.
--------
*Nathaniel
Bass. Design. Junior IT.
creeksideadv - Oct 3, 2005 - 3:23 pm
Nathaniel:
I provide files to all types of printers...silk screen and Sheet Fed Printers.
It does not matter what the content of the file is...they all indicate that the output resolution is 72 dpi, which is below Illustrator's Output range.
I realize that Vector art is "resolution independent" but the fact that Illustrator assigns a output resolution impacts service bureau's when they try to open the file in any program except Illustrator. (which is what happened to me.)
I Posted a JPG copy of one of the Illustrator EPS file that my printer rejected last week.
To see the copy just go to:
http://www.creeksideadv.net/id69.html
Thanks,
Chris
I provide files to all types of printers...silk screen and Sheet Fed Printers.
It does not matter what the content of the file is...they all indicate that the output resolution is 72 dpi, which is below Illustrator's Output range.
I realize that Vector art is "resolution independent" but the fact that Illustrator assigns a output resolution impacts service bureau's when they try to open the file in any program except Illustrator. (which is what happened to me.)
I Posted a JPG copy of one of the Illustrator EPS file that my printer rejected last week.
To see the copy just go to:
http://www.creeksideadv.net/id69.html
Thanks,
Chris
Natobasso - Oct 3, 2005 - 10:35 pm
Three things occur to me from the info you've given me that will almost always cause you problems:
--It contains a Placed PSD file for the Background
--Placed JPG of the Two People
--Drop Shadows (from an earlier post)
Don't place .psd files in your illustrator file. Use only flattened tifs, 300dpi, and you should be fine. No matter what the resolution of the jpg it will still register as a jpg and won't print as anything else than low resolution. Jpgs are for web only. InDesign can sometimes handle .psd files, but I don't recommend it due to pc ripping software that may not recognize the code for this type of image file placed in a document.
Drop shadows can really throw a ripped (processed) file off so much that it won't print. Be VERY wary of using them unless they are flattened tifs.
Basically, if all your images are 300dpi cmyk tifs they should process at 300dpi, even if your illustrator file initially says they are "low res". Make sure your document isn't set to RGB color space (FILE/Document Color Mode).
--------
*Nathaniel
Bass. Design. Junior IT.--
--It contains a Placed PSD file for the Background
--Placed JPG of the Two People
--Drop Shadows (from an earlier post)
Don't place .psd files in your illustrator file. Use only flattened tifs, 300dpi, and you should be fine. No matter what the resolution of the jpg it will still register as a jpg and won't print as anything else than low resolution. Jpgs are for web only. InDesign can sometimes handle .psd files, but I don't recommend it due to pc ripping software that may not recognize the code for this type of image file placed in a document.
Drop shadows can really throw a ripped (processed) file off so much that it won't print. Be VERY wary of using them unless they are flattened tifs.
Basically, if all your images are 300dpi cmyk tifs they should process at 300dpi, even if your illustrator file initially says they are "low res". Make sure your document isn't set to RGB color space (FILE/Document Color Mode).
--------
*Nathaniel
Bass. Design. Junior IT.--
creeksideadv - Oct 4, 2005 - 12:17 am
Nathaniel:
Thanks for all of your help in researching this problem.
I appreciate it.
Thanks again,
Chris
Thanks for all of your help in researching this problem.
I appreciate it.
Thanks again,
Chris
Natobasso - Oct 4, 2005 - 11:30 am
You bet. Did my suggestions help?
I have worked in the design/print industry for the past 11 years so the things I mentioned are really helpful in making your prints come out correctly.
Let me know.
--------
*Nathaniel
Bass. Design. Junior IT.
I have worked in the design/print industry for the past 11 years so the things I mentioned are really helpful in making your prints come out correctly.
Let me know.
--------
*Nathaniel
Bass. Design. Junior IT.
creeksideadv - Oct 4, 2005 - 11:50 am
I rebuilt that Business Card with only TIFF images and no shadows and it still shows up as 72 dpi after it is saved.
Every file I have saved since this started has turned out the same way...Ok on screen but the Saved File data shows 72 dpi.
I think the old Illustrator Bug that caused this same issue in previous versions of Illustrator has resurfaced in my system for some reason so I have reported it to Adobe to see what they think.
The reason that it is such a serious issue for me is that because the program is setting the output range below Illustrator's own limits, some of the files will not reopen after they are saved because of this "illegal operator". I have lost about 5 Files this way in the last 3 weeks. At least once the file will not open, I can usually place the old file into a new file and continue.
It does not happen on every file...very random.
Oh well...Thanks again for trying.
If I hear back from Adobe, I will let you know what they say.
Chris
Every file I have saved since this started has turned out the same way...Ok on screen but the Saved File data shows 72 dpi.
I think the old Illustrator Bug that caused this same issue in previous versions of Illustrator has resurfaced in my system for some reason so I have reported it to Adobe to see what they think.
The reason that it is such a serious issue for me is that because the program is setting the output range below Illustrator's own limits, some of the files will not reopen after they are saved because of this "illegal operator". I have lost about 5 Files this way in the last 3 weeks. At least once the file will not open, I can usually place the old file into a new file and continue.
It does not happen on every file...very random.
Oh well...Thanks again for trying.
If I hear back from Adobe, I will let you know what they say.
Chris
Natobasso - Oct 4, 2005 - 11:53 am
I can understand your low res issues based on the file specs you gave me--you'll always get a low res result with that.
I don't understand why you're getting that low res on every one of your files, so I'd like to hear Adobe's explanation on that. Do you get it in your illustrator files without images? Do you check all your illustrators for High Resolution (as we discussed before)?
--------
*Nathaniel
Bass. Design. Junior IT.
I don't understand why you're getting that low res on every one of your files, so I'd like to hear Adobe's explanation on that. Do you get it in your illustrator files without images? Do you check all your illustrators for High Resolution (as we discussed before)?
--------
*Nathaniel
Bass. Design. Junior IT.
creeksideadv - Oct 4, 2005 - 12:19 pm
Nathaniel:
Every file saved by my copy of Illustrator creates a 72 DPI Print output.
It does not matter what the file contains.
The only way it saves as a higher Output Resolution is to save as Illustrator 8.
I have just found that when my files are opened by another copy of Illustrator and re-saved by that machine, the Print Resolution changes to the proper setting. It seems as if my biggest problem is with one service bureau that uses only Photoshop. My files will not Parse because of the Print Resolution setting in the Illustrator file.
I am now sending them Illustrator Version 8 files or files saved as Photoshop from Illustrator and that seems to have fixed the problem they had with my files.
The mystery continues but at least I have a work-around.
Thanks again for your help.
Chris
Every file saved by my copy of Illustrator creates a 72 DPI Print output.
It does not matter what the file contains.
The only way it saves as a higher Output Resolution is to save as Illustrator 8.
I have just found that when my files are opened by another copy of Illustrator and re-saved by that machine, the Print Resolution changes to the proper setting. It seems as if my biggest problem is with one service bureau that uses only Photoshop. My files will not Parse because of the Print Resolution setting in the Illustrator file.
I am now sending them Illustrator Version 8 files or files saved as Photoshop from Illustrator and that seems to have fixed the problem they had with my files.
The mystery continues but at least I have a work-around.
Thanks again for your help.
Chris
Natobasso - Oct 4, 2005 - 12:35 pm
Shall I wait and see what adobe says or close this thread? (Don't want to close it till you have the help you need. )
--------
*Nathaniel
Bass. Design. Junior IT.
--------
*Nathaniel
Bass. Design. Junior IT.
creeksideadv - Oct 4, 2005 - 12:47 pm
I am not sure if I will get a reply from Adobe.
You can go ahead an close the thread because I am pretty sure that it is some type issue with my machine or with a bug in Illustrator. This issue may just hasten my plan to buy a new G5 and upgrade to CS2.
Thanks again for trying to help, I really appreciate it.
Chris
You can go ahead an close the thread because I am pretty sure that it is some type issue with my machine or with a bug in Illustrator. This issue may just hasten my plan to buy a new G5 and upgrade to CS2.
Thanks again for trying to help, I really appreciate it.
Chris
Natobasso - Oct 4, 2005 - 1:10 pm
I wouldn't upgrade to CS2 just because of this issue, not sure if that will fix it. I imagine that you could just reset the resolution setting, save out a file, and illustrator will remember that setting for all subsequent files.
Designing your files without 72dpi jpgs or drop shadows will do you much good as well. If you need shadows, make a psd file and do them there, then save that background file out as a tif.
Okay, closing thread and good luck!
--------
*Nathaniel
Bass. Design. Junior IT.
Designing your files without 72dpi jpgs or drop shadows will do you much good as well.
If you need shadows, make a psd file and do them there, then save that background file out as a tif.Okay, closing thread and good luck!
--------
*Nathaniel
Bass. Design. Junior IT.
IF THIS IS YOUR QUESTION AND YOU WISH TO RESPOND, LOGIN HERE FIRST.
