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TICKET ARCHIVE -> Illustrator CS crashes when opening!

caroline_mcd - Nov 27, 2005 - 12:59 pm

I have never had a problem with Illustrator CS until recently. When I go to open Illustrator it crashes immediately. I've tried reinstalling the program and it still crashes. I have tried everything that has been listed on numerous forums -- trashed illustrator preferences, turned off the fonts, checked for corrupted fonts, checked the permissions . . . Has anyone had this problem? Any suggestions would be helpful!! Thank you! Listed below is the crash log:



Date/Time: 2005-11-27 12:55:50.272 -0500
OS Version: 10.4.3 (Build 8F46)
Report Version: 3

Command: Illustrator CS
Path: /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS
Parent: WindowServer [60]

Version: 11.0 (11.0)

PID: 1165
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000006

Thread 0 Crashed:
0 com.apple.CoreFoundation 0x9073d378 CFRelease + 92
1 AGMCarbonLib 0x01238014 0x1008000 + 2293780
2 AGMCarbonLib 0x01063d08 0x1008000 + 376072
3 AGMCarbonLib 0x01063ad0 0x1008000 + 375504
4 AGMCarbonLib 0x0118aaa4 0x1008000 + 1583780
5 AGMCarbonLib 0x01062574 0x1008000 + 370036
6 Illustrator 0x024e4f18 GetAvailablePPDFiles__Q210BIB_NT_NMT16CAGMPrintSessionCFv + 72
7 Illustrator 0x024e4d68 CountPPDFiles__15CAIPrintSessionFv + 120
8 Illustrator 0x024e40d8 SetPrinterIndex__15CAIPrintSessionFiPC27SPPlatformFileSpecification + 1384
9 Illustrator 0x024df6c8 ValidatePrintStyle__15CAIPrintSessionFv + 712
10 Illustrator 0x024deef4 Initialize__15CAIPrintSessionFv + 324
11 Illustrator 0x02cf484c LoadPresetPrintCatalog__20CAIPrintStyleManagerFv + 444
12 Illustrator 0x02cf405c Update__20CAIPrintStyleManagerFRC11CAINotifier + 156
13 Illustrator 0x0203f938 Dispatch__15CAINotificationCFR11CAIObserverR14CAIAspectEntry + 56
14 Illustrator 0x02036bb8 NotifyObserver__52CAIAspectType<15CAINotification,17CAIAspectObserver>FPvRQ213CAIAspectBase12ObserverDataPCv + 72
15 Illustrator 0x0203786c Notify__17MultiObserverImplFR13CAIAspectBasePCvUs + 108
16 Illustrator 0x02037320 Notify__13CAIAspectBaseFPCv + 144
17 Illustrator 0x02037210 Notify__52CAIAspectType<15CAINotification,17CAIAspectObserver>FRC15CAINotification + 16
18 Illustrator 0x0203fc7c RunApp__14CAIApplicationFv + 156
19 Illustrator 0x02030eec main + 76

Thread 1:
0 libSystem.B.dylib 0x90053f68 semaphore_timedwait_signal_trap + 8
1 libSystem.B.dylib 0x900702c8 pthread_cond_timedwait_relative_np + 556
2 ...ple.CoreServices.CarbonCore 0x90b745e4 TSWaitOnSemaphoreCommon + 176
3 ...ple.CoreServices.CarbonCore 0x90b7c580 TimerThread + 60
4 libSystem.B.dylib 0x9002b200 _pthread_body + 96

Thread 0 crashed with PPC Thread State 64:
srr0: 0x000000009073d378 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
cr: 0x44004242 xer: 0x0000000000000004 lr: 0x000000009073d324 ctr: 0x000000009073d31c
r0: 0x0000000001238014 r1: 0x00000000bfffafb0 r2: 0x00000000a073d324 r3: 0x0000000000000000
r4: 0x0000000003b75000 r5: 0x0000000000000000 r6: 0x0000000000000001 r7: 0x00000000012be3d8
r8: 0x000000000123800c r9: 0x000000000000169e r10: 0x0000000000001698 r11: 0x000000000133dbb8
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x00000000bfffb08c r19: 0x0000000003bc9dc0
r20: 0x0000000003b77458 r21: 0x0000000003c0fa08 r22: 0x0000000003b70c38 r23: 0x00000000bfffdba8
r24: 0x000000000adfccf0 r25: 0x000000000adfce60 r26: 0x0000000003c0f738 r27: 0x00000000bfffdbf0
r28: 0x0000000003c0f738 r29: 0x0000000000000000 r30: 0x00000000bfffdcf0 r31: 0x000000009073d324

Binary Images Description:
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0x3142b0 - 0x31437a CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox
0x314400 - 0x3144d6 CFMPriv_HTMLRendering PEF binary: CFMPriv_HTMLRendering
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0x3149c0 - 0x314a7e CFMPriv_Print PEF binary: CFMPriv_Print
0x314aa0 - 0x314b6d CFMPriv_SecurityHI PEF binary: CFMPriv_SecurityHI
0x314bf0 - 0x314cd2 CFMPriv_SpeechRecognition PEF binary: CFMPriv_SpeechRecognition
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0x676e000 - 0x6a0b512 PEF binary:
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0x7ebf000 - 0x7f1cb96 Paint Style Palettessions.locali PEF binary: Paint Style Palettessions.locali
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0x9515000 - 0x9567469 AIPortCarbonLib PEF binary: AIPortCarbonLib
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0x96d9000 - 0x97109fd Pencil Tool PEF binary: Pencil Tool
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0x977f000 - 0x97b22c6 Brush Manager PEF binary: Brush Manager
0x97c7000 - 0x981f48e Envelope and Warplustrator%20CS PEF binary: Envelope and Warplustrator%20CS/
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0x9a12000 - 0x9a21991 PEF binary:
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0xae39000 - 0xae505d6 Advanced Select PEF binary: Advanced Select
0xaedf000 - 0xaee2b27 Change Case PEF binary: Change Case
0xb7b2000 - 0xb7d89fd MPS Export PEF binary: MPS Export
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0xbad4000 - 0xbadd8db Transform Each PEF binary: Transform Each
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0xbc25000 - 0xbc7461e Flattening Preview PEF binary: Flattening Preview
0xbc8c000 - 0xbc99d68 FileClipboardPref. PEF binary: FileClipboardPref.
0xbc9a000 - 0xbca7160 Document Info PEF binary: Document Info
0xbcac000 - 0xbd0a419 CharParaStylesli PEF binary: CharParaStylesli
0xbd1e000 - 0xbdabe0e Asset Management PEF binary: Asset Management
0xbdac000 - 0xbe9936d FileInfo.dll PEF binary: FileInfo.dll
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0x92fbe000 - 0x92febfff com.apple.openscripting 1.2.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x93005000 - 0x93015fff com.apple.print.framework.Print 5.0 (190.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
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0x930b8000 - 0x9310afff com.apple.NavigationServices 3.4.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x93136000 - 0x93153fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x93165000 - 0x93172fff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x9317b000 - 0x9348dfff com.apple.HIToolbox 1.4.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
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0x945d8000 - 0x945e7fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x945ef000 - 0x945fbfff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
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Model: PowerBook5,4, BootROM 4.8.6f0, 1 processors, PowerPC G4 (1.1), 1.5 GHz, 1.5 GB
Graphics: ATI Mobility Radeon 9700, ATY,RV360M11, AGP, 64 MB
Memory Module: SODIMM0/J25LOWER, 512 MB, DDR SDRAM, PC2700U-25330
Memory Module: SODIMM1/J25UPPER, 1 GB, DDR SDRAM, PC2700U-25330
AirPort: AirPort Extreme, 402.6 (3.90.34.0.p13)
Modem: Jump, , V.92, Version 1.0,
Bluetooth: Version 1.6.6f22, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: TXN,PCIXXXX-00, cardbus, PC Card
Parallel ATA Device: MATSHITADVD-R UJ-825, 921.75 MB
Parallel ATA Device: Hitachi HTS548080M9AT00, 74.53 GB
USB Device: Bluetooth HCI, , Up to 12 Mb/sec, 500 mA

Natobasso - Nov 29, 2005 - 7:58 pm

Howdy!

Have you tried disconnecting any wireless or bluetooth devices and then using illustrator?

Have you repaired permissions?



Back up any and all files before you do this. Have you booted in "Safe Mode" to cause a full scan of your hard drive? You do this by restarting, holding command + s down and then when the black screen with the text comes up, enter in fsck -y to the prompt. Follow the prompt to force the scan if it doesn't do it the first time. Then reboot.

Let me know what you find.