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TICKET ARCHIVE -> Illustrator Cs Will Not Launch

rsaatl - Sep 26, 2005 - 2:23 am

Powerbook G4 - OS X 10.4 Illustrator CS has stopped working - will no longer launch.

Natobasso - Sep 26, 2005 - 1:40 pm

Howdy!

First thing: have you repaired permissions on your computer? Try that now: apps/utilities/disk utility/repair permissions.

If that doesn't work, then restart and try to open illustrator.

If that doesn't work then find your illustrator preference file (type in illustrator to search and find the .pref file--move it to your desktop in a folder marked DELETED and then restart illustrator). It will create a new preference file and all your settings will revert to original.

Let me know if this helps. Do each step, one at a time, and hopefully you won't have to delete the preference file as stated above.
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*Nathaniel
Bass. Design. Junior IT.

rsaatl - Sep 27, 2005 - 1:18 am

Hi Nathaniel,

Thanks so much for your response. Unfortunately, nothing worked. I then ttried to reinstall the Illustrator component of the CS package and that didn't help either. All other apps seem to work fine.

Any other suggestions you have would be most appreciated.

Best,
Richard

Natobasso - Sep 27, 2005 - 12:12 pm

If you've repaired permissions your next step is to get your disk 1 system disk and boot up with that, then "repair disk" and see if that resolves the issue.

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*Nathaniel
Bass. Design. Junior IT.

rsaatl - Oct 1, 2005 - 12:13 pm

Hi NAthaniel,

Sorry for delay in responding.

Afraid that the System Disk Repair did not fix the problem either.

Thanks,
Richard

Natobasso - Oct 1, 2005 - 1:41 pm

So did this happen after you installed Tiger?
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*Nathaniel
Bass. Design. Junior IT.

rsaatl - Oct 1, 2005 - 3:06 pm

It's a new machine - came with tiger pre-loaded. powerbook g4:

hardware overview:

machine name: powerbook g4 15"
machine model: powerbook5,6
cpu type: powerpc g4 (1.2)
number of cpus: 1
cpu speed: 1.67 ghz
l2 cache (per cpu): 512 kb
memory: 512 mb
bus speed: 167 mhz
boot rom version: 4.9.1f3
serial number: w85342ggrg4
sudden motion sensor:
state: enabled
version: 1.0

Natobasso - Oct 2, 2005 - 1:59 am

Try restarting.

If that doesn't work create a new user account (set as "admin") and see if illustrator works then.

Let me know if either of these things give a good result.

If your new log in account lets you launch Illustrator you know you have something wrong with your user account, but we'll take it one step at a time.
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*Nathaniel
Bass. Design. Junior IT.

rsaatl - Oct 2, 2005 - 5:09 pm

Hi Nathaniel,

Created a new Account (w/ Admin rights). Rebooted and attempted to launch Illustrator CS - no luck, I'm afraid.

Where do we go from here?

Thanks again for all your help!

- Richard

Natobasso - Oct 2, 2005 - 10:01 pm

Hmm...Were there any warnings or software you installed before the problem started?
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*Nathaniel
Bass. Design. Junior IT.