Ticket Options
Question Details
TICKET ARCHIVE -> Illustrator Problem
MacLuver - Apr 20, 2006 - 3:03 am
I know that this is a site for support regarding Macs in general, but I thought I'd post a question anyway to see if someone can help me out with an Illustrator CS problem that I'm having...
When I go to the >File menu and select >Document Setup and attempt to change the document size, the field will not allow me to type in any new numbers, nor will it allow me to hit delete. Neither of these options work and nothing happened when I tried either of them.
Also, when I type something in a new Illustrator file and select it, the object cannot be deleted with the delete key. The only way to get rid of it is to "Cut" (Cmmnd+x) the object to get rid of it.
Any help you can offer would be greatly appreciated! It didn't used to do this before, and I just re-installed Illustrator, so I'm not sure what's going on....
PowerBookG4
Mac OSX v. 10.3.9
1.33 GHZ Processor
80 GB Hard Drive
512 MB DDR SDRAM
When I go to the >File menu and select >Document Setup and attempt to change the document size, the field will not allow me to type in any new numbers, nor will it allow me to hit delete. Neither of these options work and nothing happened when I tried either of them.
Also, when I type something in a new Illustrator file and select it, the object cannot be deleted with the delete key. The only way to get rid of it is to "Cut" (Cmmnd+x) the object to get rid of it.
Any help you can offer would be greatly appreciated! It didn't used to do this before, and I just re-installed Illustrator, so I'm not sure what's going on....
PowerBookG4
Mac OSX v. 10.3.9
1.33 GHZ Processor
80 GB Hard Drive
512 MB DDR SDRAM
Natobasso - Apr 20, 2006 - 12:41 pm
Howdy! You're in the right place for os x/design related questions too. 
Reinstalling Illustrator was a good first step. Next, find any illustrator .pref and .plist files and move them to the desktop. Then restart Illustrator so it forces recreation of these two files. Hopefully that solves the problem. If not, we've got other ways of fixing this.
Let me know if this works out.
Reinstalling Illustrator was a good first step. Next, find any illustrator .pref and .plist files and move them to the desktop. Then restart Illustrator so it forces recreation of these two files. Hopefully that solves the problem. If not, we've got other ways of fixing this.
Let me know if this works out.
MacLuver - Apr 21, 2006 - 2:36 am
Thank you so much for your help! that worked out great :-)
MacLuver - Apr 21, 2006 - 3:03 am
I may have spoken too soon...it worked for a little while, but as soon as I logged off Illustrator it continues to do the same thing....
Natobasso - Apr 21, 2006 - 11:40 am
Okay, we'll turn up the heat a little bit…
Apps/Utilities/Disk Utility/Repair Permissions
run that and let me know if that fixes it.
Apps/Utilities/Disk Utility/Repair Permissions
run that and let me know if that fixes it.
Natobasso - Apr 21, 2006 - 6:05 pm
Another tech had a good idea: Update your illustrator:
http://www.adobe.com/support/downloa...jsp?ftpID=2688
Let me know if that helps!
http://www.adobe.com/support/downloa...jsp?ftpID=2688
Let me know if that helps!
IF THIS IS YOUR QUESTION AND YOU WISH TO RESPOND, LOGIN HERE FIRST.
