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TICKET ARCHIVE -> Imac G5 Problem W/third Party Software
bd13457 - Oct 30, 2005 - 9:02 pm
Suddenly, I have a very strange problem. I have been using my iMac G5 for almost a year now with Adobe InDesign CS and Photoshop 7.0 as well as the entire Microsoft Office 2004 package.
Today, however, I created a new document in InDesign, and when I went to save it, the program quit.
Relaunching the program allowed me to retrieve the page I had just been working on, but further efforts to save (or print) yielded the same result of the program quitting.
Next, I tried to copy and past the text blocks into a Microsoft Word document. The pasting part went fine. But when I tried to save in Word, I got the "spinning colored wheel of death" and a strange icon in my dock, something about Microsoft error.
So, I tried Photoshop and Internet Explorer next. Attempting to save in either program caused both to quit unexpectedly.
What gives?
I ran the hardware check CD -- no problems. I called Apple support. They refused to help because it was not an issue with any pre-installed software.
But come on... what are the odds that all those different programs would just suddenly ALL begin to have this very similar and strange problem? Doesn't this seem to indicate something fishy is going on with my Mac?
Incidentally, all other pre-installed programs (like Garage Band, iPhoto, etc.) seem to be fine. The "save" command doesn't make those programs quit.
I was wondering if my installing the 30 day trial version of iWork has anything to do with it? My thirty days have run out maybe a week or so ago. And I think that this is the first time I've tried to save anything with those other programs since that would have happened. Does it seem likely that these events are related?
By the way, I am running OS 10.4.2.
Help!!
Kurt
Today, however, I created a new document in InDesign, and when I went to save it, the program quit.
Relaunching the program allowed me to retrieve the page I had just been working on, but further efforts to save (or print) yielded the same result of the program quitting.
Next, I tried to copy and past the text blocks into a Microsoft Word document. The pasting part went fine. But when I tried to save in Word, I got the "spinning colored wheel of death" and a strange icon in my dock, something about Microsoft error.
So, I tried Photoshop and Internet Explorer next. Attempting to save in either program caused both to quit unexpectedly.
What gives?
I ran the hardware check CD -- no problems. I called Apple support. They refused to help because it was not an issue with any pre-installed software.
But come on... what are the odds that all those different programs would just suddenly ALL begin to have this very similar and strange problem? Doesn't this seem to indicate something fishy is going on with my Mac?
Incidentally, all other pre-installed programs (like Garage Band, iPhoto, etc.) seem to be fine. The "save" command doesn't make those programs quit.
I was wondering if my installing the 30 day trial version of iWork has anything to do with it? My thirty days have run out maybe a week or so ago. And I think that this is the first time I've tried to save anything with those other programs since that would have happened. Does it seem likely that these events are related?
By the way, I am running OS 10.4.2.
Help!!
Kurt
philippe99 - Oct 31, 2005 - 7:18 am
Kurt, welcome to macosx.com
before going further with this issue, may I suggest you to perform the following maintenance tips ?
(1) repair permissions
Follow the "Repair permissions" (DiskUtility) chapter of this article
http://www.thexlab.com/faqs/repairprocess.html
(2) run the Mac Osx maintenance scripts
As described here
http://www.thexlab.com/faqs/maintscripts.html
download the freeware 'macjanitor' and performs manually the 3 scripts
Test again
Next step, if you do not see improvements, ..
(3) Cleaning caches
As also detailled here
http://www.thexlab.com/faqs/repairprocess.html
you can clean the caches by several tools.
Beside Cocktail, Yasu, ..., you can also download Onyx 1.6.4 for Tiger
(http://www.titanium.free.fr/pgs/english.html)
Select the Clean tab and, while keeping the defaults (so no system cache cleaning), perform the cleaning step
Why not System-cache cleaning in this normal maintenance step ? See this note:
http://www.thexlab.com/faqs/syscachecleaneffects.html
Regards
Philippe
before going further with this issue, may I suggest you to perform the following maintenance tips ?
(1) repair permissions
Follow the "Repair permissions" (DiskUtility) chapter of this article
http://www.thexlab.com/faqs/repairprocess.html
(2) run the Mac Osx maintenance scripts
As described here
http://www.thexlab.com/faqs/maintscripts.html
download the freeware 'macjanitor' and performs manually the 3 scripts
Test again
Next step, if you do not see improvements, ..
(3) Cleaning caches
As also detailled here
http://www.thexlab.com/faqs/repairprocess.html
you can clean the caches by several tools.
Beside Cocktail, Yasu, ..., you can also download Onyx 1.6.4 for Tiger
(http://www.titanium.free.fr/pgs/english.html)
Select the Clean tab and, while keeping the defaults (so no system cache cleaning), perform the cleaning step
Why not System-cache cleaning in this normal maintenance step ? See this note:
http://www.thexlab.com/faqs/syscachecleaneffects.html
Regards
Philippe
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