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TICKET ARCHIVE -> Imac Internal Modem

jjd - Jun 11, 2005 - 4:26 pm

I recently upgraded my imac to osx and for a week or so everything was fine. I then tried tidying up the rats' nest of cables I've got and now attempts to dial-up simply get "no dial tone". I've tried four different cables, and if I unplug the modem cable from the mac and plug it into my wintel laptop (which I'm using now) I get instant access, no problem. Surely plugging in a faulty or wrongly configured modem cable (which may have happened) shouldn't have killed the modem? My details are -

Hardware Overview:

Machine Model: iMac
CPU Type: PowerPC 750 (83.0)
Number Of CPUs: 1
CPU Speed: 400 MHz
L2 Cache (per CPU): 512 KB
Memory: 256 MB
Bus Speed: 100 MHz
Boot ROM Version: 4.1.9f1
Serial Number: RU941173HCM


Modem Information:

Modem Model: Spring
Firmware Version: APPLE VERSION 0004,
5/21/1999
Country: 16 (United Kingdom, Belgium,
Denmark, Greece, Iceland, Ireland,
Norway)
Driver: com.apple.driver.AppleSCCSerial
(v1.2.6)
Interface Type: Serial
SKU Name: Euro
Modulation: V.90
Hardware Version: 3.0F


Sorry if I've sent this twice, I forgot to include the details first time.

Saxphile - Jun 11, 2005 - 11:54 pm

Hi John,

It has been widely reported that dial-up modems don't work in Tiger for some. See here for detailed information and a possible fix:

http://www.xlr8yourmac.com/OSX/tiger_modem_reports.html

Let me know if you need more information.

Charlie

--------
Computers are useless. They can only give you answers. -- Pablo Picasso

jjd - Jun 12, 2005 - 5:27 pm

Sorry, should have mentioned, Panther not Tiger.

Regards,

jjd

Saxphile - Jun 12, 2005 - 7:01 pm

Hi John,

Did you plug an Ethernet cable into the modem by mistake? That shouldn't fry your modem, but you never know. One thing to try is to go to System Preferences -> Network -> Internal Modem -> Modem and uncheck "Wait for dial tone before dialing". See if the modem works this way.

Cheers,

Charlie

--------
Computers are useless. They can only give you answers. -- Pablo Picasso

jjd - Jun 13, 2005 - 6:05 am

Thanks for your reply.
I haven't got ethernet, and I've already tried "Wait.......dial tone" - still no joy.

Regards,

jjd

Saxphile - Jun 13, 2005 - 7:37 am

Hi John,

Try creating a new Network Location and start everything from scratch. See if it works. Also try booting from OS 9 and see the modem works in it.

Cheers,

Charlie

--------
Computers are useless. They can only give you answers. -- Pablo Picasso