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TICKET ARCHIVE -> Imac Startup Problem
Counsellor - Jul 19, 2005 - 4:37 am
I cannot get my imac hard drive to be recognised even in Target mode (it shows up on DiskWarrior but not on the desktop). DiskWarrior gets all the way through it's sequence but then grays out at the end.
Help.
Help.
Cheryl - Jul 19, 2005 - 8:27 am
David,
My name is Cheryl and I will be assisting you. It does sound like the hard drive is failing. Have you tried starting up the computer with the OS X CD and running Disk Utility?
Disconnect all your devices except the keyboard and mouse, then give it a try.
What happens when you try to start up without the help of Disk Warrior?
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Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
My name is Cheryl and I will be assisting you. It does sound like the hard drive is failing. Have you tried starting up the computer with the OS X CD and running Disk Utility?
Disconnect all your devices except the keyboard and mouse, then give it a try.
What happens when you try to start up without the help of Disk Warrior?
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
Counsellor - Jul 20, 2005 - 5:00 am
Hi Cheryl
Unfortunately, the Mac OS X CD doesn't boot the iMac. I'm left with the Apple logo and the grey screen with the spinning icon.
Presumably, I'm not going to be able to fix this alone?
Unfortunately, the Mac OS X CD doesn't boot the iMac. I'm left with the Apple logo and the grey screen with the spinning icon.
Presumably, I'm not going to be able to fix this alone?
Cheryl - Jul 20, 2005 - 10:31 am
David,
There are two more things to try before carting the iMac to an Authorized Apple tech.
1. Shut down the computer if started.
2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
3. Turn on the computer.
4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.
6. Release the keys.
What model iMac do you have? It is possible that a Hardware Text CD came with it. It might be on the Additional Software CD if it is relatively new.
Use the Hardware Test CD to see if we can pinpoint the problem.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
There are two more things to try before carting the iMac to an Authorized Apple tech.
1. Shut down the computer if started.
2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
3. Turn on the computer.
4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.
6. Release the keys.
What model iMac do you have? It is possible that a Hardware Text CD came with it. It might be on the Additional Software CD if it is relatively new.
Use the Hardware Test CD to see if we can pinpoint the problem.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
Cheryl - Jul 26, 2005 - 2:28 pm
David,
What is your status on getting the iMac started? Could you use the Hardware Test CD?
Try this to see if it will get things working:
1. Shut down the computer if it is on.
2. Press the power button to start the computer.
3. Immediately press and hold the Command (Apple) key and the "s" key for single-user mode.
4. At the command-line prompt, type: /sbin/fsck -fy
5. Press Return.
The fsck utility will go through five "phases" then return information about the disk's utilization and fragmentation. Once the check is finished, if no issue is found, you should see "** The volume (name of volume) appears to be OK."
Note: If fsck alters, repairs, or fixes anything, it will display the message:
***** FILE SYSTEM WAS MODIFIED *****
Important: If this message appears, repeat the fsck command until it no longer appears. It's OK if you need to do several "passes" of fsck, because first-pass repairs may uncover additional issues.
When fsck reports that, "** The volume (name of volume) appears to be OK.",
6. type: reboot
7. Press Return.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
What is your status on getting the iMac started? Could you use the Hardware Test CD?
Try this to see if it will get things working:
1. Shut down the computer if it is on.
2. Press the power button to start the computer.
3. Immediately press and hold the Command (Apple) key and the "s" key for single-user mode.
4. At the command-line prompt, type: /sbin/fsck -fy
5. Press Return.
The fsck utility will go through five "phases" then return information about the disk's utilization and fragmentation. Once the check is finished, if no issue is found, you should see "** The volume (name of volume) appears to be OK."
Note: If fsck alters, repairs, or fixes anything, it will display the message:
***** FILE SYSTEM WAS MODIFIED *****
Important: If this message appears, repeat the fsck command until it no longer appears. It's OK if you need to do several "passes" of fsck, because first-pass repairs may uncover additional issues.
When fsck reports that, "** The volume (name of volume) appears to be OK.",
6. type: reboot
7. Press Return.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
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