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TICKET ARCHIVE -> Indesign Crashes/hangs On Startup

Regina - Jun 29, 2005 - 9:01 pm

Indesign CS2 is crashing on startup starting yesterday evening. I running OSX.4.1.

Before the problem happened, I told the computer to shut down. It could not complete the shut down b/c Indesign was running. Perhaps an unsaved file was open. Later, I clicked on three Indesign files in finder to open them, and Indesign froze. Then when I reopened Indesign later, it would hang and open the files. I finally was able to close the files, but Indesign still hung or crashed on startup.

Or it could be a large number of fonts I installed, but i uninstalled them and it is still crashing.

I've tried restarting & shutting down. I deleted the .plist file and the files in the recovered document folder, and it opened without crashing late yesterday, but now it is having the same problem again.

Do I need to uninstall Indesign? That is the only thing I can think to do next.

Regina

earthsaver - Jun 29, 2005 - 11:43 pm

Me too. Sounds like you have a fine handle on troubleshooting. Reinstall won't take long and would be my next suggestion, too.

- Ben

Regina - Jun 30, 2005 - 6:19 pm

I uninstalled Indesign, and other files under system that were for Indesign & reinstalled. It still hung on startup. It seems slow at the point where it says "loading shortcuts". Other Adobe CS programs are working fine. Uninstall/Reinstall the whole Creative Suite?

earthsaver - Jun 30, 2005 - 7:00 pm

Before you do that, though I know it won't take terribly long either, have you tried repairing disk/permissions? That might be worthy intermediary attempt.

- Ben

Regina - Jun 30, 2005 - 11:56 pm

Disk Utility fixed a few little things, (i saved a .txt file of what it did) but it did not help InDesign...

earthsaver - Jul 1, 2005 - 7:54 am

Well, if I wanted to reinstall InDesign, I'd be forced to reinstall the entire suite. My CDs don't offer individual application installers. So, that's my recommendation. If it doesn't work, we'll have to step back and look for other reasons it might crash in load.

- Ben

Regina - Jul 2, 2005 - 7:23 pm

Thanks for your help so far!

I uninstalled the whole creative suite & reinstalled. Other programs work fine. Indesign opens, but crashes when I try to do something in it, like click on the type tool or open a palette. Could some other program be interfering with ID? Could some file have been missed in the uninstallation?

earthsaver - Jul 2, 2005 - 9:04 pm

Not sure now. I'll give it some thought, but in the meantime send you back to the pool in case another tech has an idea.

Thanks for your patience.

- Ben

Regina - Jul 9, 2005 - 4:21 pm

I looked on Adobe for help and one suggestion was creating a new user and seeing if Indesign worked. I did that and it worked, so I just moved ical prefs and such to the new user. I think it might have been the font issue. I still have the old user so I can try the zapping thing in a bit. I'm just using font book, so that might be a problem with too many fonts. Thanks for your help!

earthsaver - Jul 9, 2005 - 7:41 pm

I doubt it's a problem necessarily with too many fonts so much as one corrupt font or one that's simply incompatible with InDesign. To test this, I recommend you start transferring fonts from your Home>Library>Fonts folder to the same place in the user that works. Since you don't have permission to copy directly, you can either use the second user's Drop Box or the Users>Shared folder as a point of transfer.

I don't know how many fonts you have, but I would start removing them in groups (of whatever size you feel is reasonable) and testing InDesign along the way. If you remove a group that causes InDesign to start properly, narrow it down by quitting, putting some back in, and testing again . . . until you find the font that's corrupting your experience.

- Ben