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TICKET ARCHIVE -> Indesign Crashes when opening

inkdobber579 - Jun 1, 2006 - 2:58 pm

I have a Apple dual processor G4 with 10.3.9
Erased system and installed Indesign - it won't open with any of the tech supported "tricks and tips" from Adobe, to the point of them saying it "HAS" to be a hardware problem. This computer works fine with everything else, including CS2 Illustrator and photoshop.

The crash log reports

I've updated, downgraded, erased, etc., etc.

Can anyone help?

Natobasso - Jun 2, 2006 - 1:36 pm

Howdy! I've used InDesign the past 2 years; maybe I can help.

Just thinking since I'm not sure if you've done these things:

* boot up with system disc and repair disk and repair permissions (don't reinstall OS X; go to File/Open Disk Utilities)
* then boot up in safe mode (command + s on restart till you see black screen) then type "fsck -f" and then "reboot"

After that you might try finding the .pref and .plist files for InDesign and move them to your desktop; see if InDesign boots up.

Let me know what happens.

inkdobber579 - Jun 5, 2006 - 12:08 pm

Thanks - for the reply...

I did the fix permissions and putting the preferences on the desktop w/no luck. I spent 4-6 hours with Adobe on the phone.

I did not do the "fsck -f"

We have used Indesign CS2 on a G5 for the last 2 years and on another G4 (one processor In-Design 2.0) for a couple years before that without any problems...but this has been crazy.

I will try this later today.

Thanks1

Natobasso - Jun 5, 2006 - 12:17 pm

Where are your saved ID files located? Internal HD? Firewire HD?

inkdobber579 - Jun 6, 2006 - 8:07 am

Everything is located on the Internal HD...which is what I'm thinking...it acts like it doesn't have permission to write to the drive. I installed CS (standard) on it yesterday...it will create a new document, but it won't reopen it without crashing. It is very unstable. I have to erase the pref files and then CS (standard) will open again, but very unstable.

inkdobber579 - Jun 6, 2006 - 9:26 am

I did the "fsck -f"

It came back with a message that the HD appears to be OK.

the .pref and .plist files from the user...I put them on the desktop and the software is recreating them in the preference folder. Which I think is correct. But still not running correctly.

Natobasso - Jun 6, 2006 - 1:07 pm

Ok, sounds like it's not the preference files.

How about fonts? How do you manage them and where do you store them? I recommend not storing all your user fonts in HD/LIBRARY/FONTS because that location makes your computer think it has to manage all of them all the time (my theory anyway).

Can you move all fonts out of this directory? Maybe we should try this track. Let me know some details.

inkdobber579 - Jun 6, 2006 - 3:34 pm

I have tried disabling all the fonts. I heard through another forum to disable everything, but Times New Roman and another font that was part of the extras disk. But no luck.

Does the font library still manage them when they are off?

Thanks, again!

Natobasso - Jun 6, 2006 - 4:09 pm

I'd make sure none of your user fonts are in with your system fonts (see previous post). I think if they are in there your computer is "aware" of them, if that makes sense. Removing them from there makes them out of sight out of mind.

What app do you use to manage your fonts?

inkdobber579 - Jun 7, 2006 - 8:06 am

We are using Font Book.

I erased the HD while trying to figure this out, so at one point we just had the fonts that came with the system. I disabled all fonts, except the ones with the bullets, which I believe are needed for the system.

We just started loading our fonts again. I have to go back using Classic, to get some production done

Natobasso - Jun 7, 2006 - 12:30 pm

FontBook is an ok program, but have you tried the Free FontExplorer from Linotype? It's excellent, and even autoloads fonts! http://www.linoptype.com/fontexplorer

I recommend setting up your own CREATIVE FONTS folder (or named how you like it) in the first directory level of your internal hard drive; not in Library/Fonts. Then you won't have to use FontBook to manage your fonts. It's good up to about 3,000 fonts but if you do design, I'm sure you have at least twice as many...

inkdobber579 - Jun 9, 2006 - 3:08 pm

Hello again,

I took a look at the program suggested. The whole reason to go to CS2 was to get away from the 9 programs, like Quark and Pagemaker. Until I get CS2 running I have to continue to use the Classic 9 os.

It doesn't look like I can use this in 9...Or did I miss something?

Natobasso - Jun 12, 2006 - 7:26 pm

No, it does not run in anything less than 10.3.

You're talking about two totally different beasts when you get into classic font management. There you must use ~ATM and store all your fonts in the System/Fonts folder.

Natobasso - Jun 12, 2006 - 7:29 pm

When you try to start up indesign are you opening a file by double clicking or do you just open the app first?

do your other cs apps currently function?

inkdobber579 - Jun 13, 2006 - 7:37 am

We're through using it from the application or the alias in the docking station. I've tried both ways.

Yes, all the other parts of the CSR are working.

Photoshop
Illustrator
Acrobat

inkdobber579 - Jun 13, 2006 - 7:38 am

CS2

Natobasso - Jun 13, 2006 - 12:23 pm

have you repaired disk by booting up from your disc 1 system disc?

Have you run the safe mode repair I suggested? restart/hold command + s till black screen, white text/fsck -f/type reboot.

Let me know when these things are complete. These steps are to get InDesign CS to start working.

inkdobber579 - Jun 14, 2006 - 7:52 am

Yes, I have run the repair permissions from the disk and I ran the fsdsk...which came up with the response that the HD appears to be Okay. I can run these again.

I read on a Adobe forum where other people are having the same problem, but it happened after a RAM change or processor change. I ran a hardwear check through a third party software and it came back fine. Is there any other way to check the RAM?

Natobasso - Jun 14, 2006 - 2:20 pm

If you have any user installable RAM you might remove it to see if the problem persists. Otherwise, you'll have to take your computer in to a tech for service to really determine the issue if it's hardware based.

inkdobber579 - Jun 15, 2006 - 7:24 am

Thanks, for your help. I've already made an appointment for today.

Natobasso - Jun 15, 2006 - 12:54 pm

Excellent. I'll keep this thread open till you let me know what happens.

inkdobber579 - Jul 6, 2006 - 11:35 am

Hello -

I just thought I would update you on my exsisting problem. After taking my CPU to CompUSA's service department, and spending the last three weeks there, we're not any better off. They tested all the hardware it checks out fine. They recommended getting a new computer, to work with Indesign.

That's an expensive recommendation.

Thanks, for your help and if you have any current news, I'll check back here from time to time.

Natobasso - Jul 6, 2006 - 1:14 pm

I'm sorry for all the hassle? I thought of something else: Have you uninstalled and then reinstalled InDesign CS2 yet? Might fix things.

Did you repair your disk using Disc 1 from your system discs? (See a previous post where I recommended not reinstalling OS X, which pops up when you boot up with the disc but using File/Open Disk Utility to repair the disc.)

inkdobber579 - Jul 14, 2006 - 11:55 am

Hello again -

Yes, we have tried all those things. It found another suggestion on Adobe, to change the permissions to the SING folder at the ROOT level, that didn't work either.

I'm still thinking it is a conflict with this processor and Adobe. Probably not that many made, not worth fixing. Or the processor has a gliche, which is causing the problem. In any case we have to buy another machine and get going on this.

Thanks!

Natobasso - Jul 14, 2006 - 12:21 pm

That's awful and I'm sorry you have to go that route! (Shall I close this thread?)

inkdobber579 - Jul 24, 2006 - 2:47 pm

We purchased a new machine last week, installed CS2 and ran all indesign software without a problem.

$2500 dollars to run a $800 software package.

Yes, please close this thread.

Thank you for your help.

Natobasso - Jul 24, 2006 - 2:51 pm

You bet...closing now.