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TICKET ARCHIVE -> InDesign CS3 Crashes on Launch

Blue Charvel - Mar 14, 2008 - 9:14 am

I just purchased a new MBP, 2.6GHz, 4GB RAM, 200GB 7200 rpm HD and am running OS X 10.5.2. I installed CS3 Premium onto it and for the life of me I cannot get InDesign (5.02) to launch past the "Calling Service Registry" on the splash screen. I've uninstalled/reinstalled, trashed prefs, deleted caches, activated/deactivated fonts, launched with/without Suitcase X1 active, but nothing... it's killing me... :-(

Thanks,

Pete

Natobasso - Mar 14, 2008 - 12:15 pm

Howdy!

Go to FontBook and turn off all fonts it's trying to manage. Hopefully that will help.

Blue Charvel - Mar 14, 2008 - 12:35 pm

Hey there,

Thanks for the quick response, unfortunately that didn't do it either...

Pete

Natobasso - Mar 14, 2008 - 12:43 pm

Possible answers here. Version Cue seems to be a big culprit:
http://www.macfixit.com/article.php?...71204110627804

and more here:
http://indesignsecrets.com/leaping-to-leopard.php

If it were a font issue (on boot up) I'd say go to FontExplorer, clean your system fonts folder out, leaving just the default/required fonts. http://www.linotype.com/fontexplorer

Blue Charvel - Mar 14, 2008 - 1:17 pm

I hadn't installed VC based on that MacFixit article, but I ran the script anyway... no luck. Font Explorer installed, and everything cleaned up, but no luck there either. I didn't see anything at first glance in the IDsecrets blog, but I'll go over a bit more carefully... thanks again, and also for the additional suggestions. :-)

Natobasso - Mar 14, 2008 - 1:22 pm

Sure! Have you tried uninstalling Version Cue? If you don't need it, then doing that might help.

By the way, I hear CS3 requires an internet connection to run and validate for the first time. Are you connected to the internet?

Also, a good permissions repair is always the first line of defense and a great regular maintenance tool:
apps/utilities/disk utility/repair permissions.

Keep me posted

Blue Charvel - Mar 14, 2008 - 1:29 pm

Uninstalling VC was one of the first things I tried, and on subsequent CS3 installs I didn't even install it at all. As you suggested I didn't need it, so no loss there.

I was not aware of the internet connection issue, but I am indeed connected.

Yeah, did a permissions repair as well... at the very least it appears I've been trying all the right things... ;-)

Any more ideas, I'll be here, and that's some really fast response especially when I consider that you guys are volunteers!

I'm thinking about sucking it up and calling Adobe and paying the $29.95 or $39.95 for single issue resolution.

Natobasso - Mar 14, 2008 - 1:59 pm

I'd check out the Adobe InDesign forum here for more leads on this:
http://www.adobeforums.com/webx/.ee6b330/

I did find out that Apple doesn't have any Adobe fixes on tap for 10.5. Any chance you can go back to 10.4?
http://www.adobeforums.com/webx/.3c06277e/7

More here from an Adobe employee blog:
http://blogs.adobe.com/indesignchann...rd_update.html

I admit this is a dumb solution. But I did read through this second url and it's a doozy. Everyone recommending you stay with 10.4.11 and CS3 until things get righted.

Natobasso - Mar 14, 2008 - 2:04 pm

I just had a thought, do you have previous versions of CS on your computer or trial versions? Make sure you completely uninstall any previous versions of CS; I've heard there can be conflicts...

Natobasso - Mar 14, 2008 - 2:04 pm

Oh yeah, and as a volunteer I love doing this. Feels good when you can help folks and learn something yourself along the way.

Natobasso - Mar 14, 2008 - 2:06 pm

And a little more specific help on that blog here:
http://blogs.adobe.com/indesignchann...07_203_pm.html

Dont use a build release lower than 458 (get info on your ID to see what build it is).

Blue Charvel - Mar 14, 2008 - 2:54 pm

Interesting stuff... it sounds like I shouldn't be using 5.0.2 either, which is what I'm upgraded to having started with 5.0 (Build 458), I think 5.0.2 is Build 640... I'll have a go at replying in that blog. I've been following that one and it seems like they've got some knowledge over there for sure.

Thanks again!

Blue Charvel - Mar 14, 2008 - 3:00 pm

Hmm, now that's just $#@%$#$ up... I started thinking about a Thai Language plug-in I haven't used in awhile and how it's always been wonky at best, so I deleted it and lo and behold... everything seems fine now...

Now I'm in the mood for Thai food... ;-)

But seriously, now I feel a little stupid. I apologise for wasting your time, that was truly an awesome amount of suggestions you gave, and research you did. I can't thank you enough, it certainly helped me eliminate a ton of stuff from the list of possibilities!

Best Regards, I totally owe you one.

Pete