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TICKET ARCHIVE -> Indesign Won't Recognize Eps Images Correctly!
brees - Aug 31, 2005 - 9:07 am
I am using InDesign CS and Illustrator CS on Mac 10.3.9 and Font Reserve as my font manager. When I create an eps in Illustrator I have to change the text to outlines or else InDesign will crash when I go to print. This creates a big problem when I need to make changes to the text in the eps images. Can anyone help.
peedee - Aug 31, 2005 - 9:15 am
Hi Brian,
There is a chance that the font may be corrupt. Try going through the same process, but use a known good font in your .eps file.
Let me know if that crashes InDesign and we'll take it from there.
Phil
There is a chance that the font may be corrupt. Try going through the same process, but use a known good font in your .eps file.
Let me know if that crashes InDesign and we'll take it from there.
Phil
brees - Aug 31, 2005 - 9:29 am
The text being used in the eps was Gill Sans which was also in the InDesign document. I changed the font in the eps to Arial and the problem is still there. EMBED FONTS is checked when saving the eps.
peedee - Aug 31, 2005 - 10:08 am
Does InDesign crash when you try to print the document without importing the .eps file?
Also, try saving the .eps file without fonts embeded.
Let me know how that works.
Also, try saving the .eps file without fonts embeded.
Let me know how that works.
brees - Aug 31, 2005 - 10:30 am
InDesign, today, is not actually crashing but after spooling nothing prints. When I delete the images it prints fine. I tried unchecking the "Embed fonts" when saving the eps and that did nothing. I also toggled through all of the option when placing the image in InDesign and tried printing each time and that had no effect also. Is ther any other possibilities or just suck it up and deal with it?
peedee - Aug 31, 2005 - 10:48 am
If the InDesign document your are using is spooling fine now without crashing, and is still making use of the same Gill Sans that was in your .eps file, then that would rule out the font being the problem.
Are you able to print from other programs?
Are there any other oddities that are happening with your machine?
Have you run disk utility and repaired permissions on your machine recently?
Has anything been installed on your machine recently (including activating new fonts) that would coincide with this problem starting?
Are you able to print from other programs?
Are there any other oddities that are happening with your machine?
Have you run disk utility and repaired permissions on your machine recently?
Has anything been installed on your machine recently (including activating new fonts) that would coincide with this problem starting?
brees - Aug 31, 2005 - 11:19 am
I am able to print fine from other programs, and the weird thing (without the eps images the document prints fine or with the eps and the fonts converted to outline the document prints) is driving me nuts.
No other oddities that I know of, but the same thing is happening to both of the other macs in my office (all set up virtually the same) are having the same problem...it sometimes crashes the program, and sometimes it just doesn't print.
I have run disk utilities, repaired permissions, cleaned cache files and updated the prebinding and it didn't help.
The only thing that has happened was that we used to use Font Agent Pro as our font manager, but certain people didn't like it and wanted to switch to Font Reserve. Since both are very good at managing fonts I had no problem with this...that's when we started noticing the problem. (This will probably create an "ah ha" moment for you...hopefully) I though that we got rid of any trace of Font Agent, but perhaps there is something still holding on.
No other oddities that I know of, but the same thing is happening to both of the other macs in my office (all set up virtually the same) are having the same problem...it sometimes crashes the program, and sometimes it just doesn't print.
I have run disk utilities, repaired permissions, cleaned cache files and updated the prebinding and it didn't help.
The only thing that has happened was that we used to use Font Agent Pro as our font manager, but certain people didn't like it and wanted to switch to Font Reserve. Since both are very good at managing fonts I had no problem with this...that's when we started noticing the problem. (This will probably create an "ah ha" moment for you...hopefully) I though that we got rid of any trace of Font Agent, but perhaps there is something still holding on.
peedee - Aug 31, 2005 - 11:24 am
Okay...have you loaded a set of fonts to your machine?
If so, what may be happening is that illustrator is using a different Gill than InDesign is using. Do you have a copy other than the system copy of Gill loaded?
Is there anything else in the .eps file other than type? Placed images maybe?
If so, what may be happening is that illustrator is using a different Gill than InDesign is using. Do you have a copy other than the system copy of Gill loaded?
Is there anything else in the .eps file other than type? Placed images maybe?
brees - Aug 31, 2005 - 12:02 pm
Gill Sans is highly used here. The only Gill Sans we are using is an Adobe Systems PS Pair of Gill Sans. It was loaded after loading the new font software to get all computers using the same Gill Sans. All other Gill Sans were deleted. In Font Reserve it is the only Gill Sans in the program.
The problem happens even when I changed the eps font to Arial, so I don't think it is the font.
The eps contains the text and vector art created in Illustrator. When the text is changed to outlines (vector) everything works fine.
The problem happens even when I changed the eps font to Arial, so I don't think it is the font.
The eps contains the text and vector art created in Illustrator. When the text is changed to outlines (vector) everything works fine.
peedee - Aug 31, 2005 - 12:10 pm
Just to verify, when you print just the .eps file from illustrator (the one that crashes indesign), do you get the same results as indesign?
brees - Aug 31, 2005 - 12:46 pm
The eps prints fine from Illustrator. I even opened it in Photoshop and it prints fine. The only problem is when I bring it into InDesign. What this is causing me to do is have two of the same file...one with text so if changes are needed and one with outlines so I can print it...which leaves much room for error if someone accidentally grabs the wrong one.
Another thing is that if I export the InDesign page as a PDF it works fine. So it seems to be something between InDesign, Illustrator and the printers (I have tried it on several different printers in my office).
Another thing is that if I export the InDesign page as a PDF it works fine. So it seems to be something between InDesign, Illustrator and the printers (I have tried it on several different printers in my office).
peedee - Aug 31, 2005 - 1:41 pm
Are there any effects on the type or vector art in illustrator? soft shadows, transparencies etc...
brees - Aug 31, 2005 - 2:06 pm
There are no effects on it from either Illustrator or InDesign.
When I sent the last reply it made me realize that I had not tried it on all of my printers. When I send it to a Xerox Techtronix Phaser 7700, Xerox Docuprint N4525, and Ricoh Aficio 2045s/p the job fails. I sent it to my Epson Pro 4000 and it prints fine. I believe all three that it fails on uses Adobe Postsript technology.
When I sent the last reply it made me realize that I had not tried it on all of my printers. When I send it to a Xerox Techtronix Phaser 7700, Xerox Docuprint N4525, and Ricoh Aficio 2045s/p the job fails. I sent it to my Epson Pro 4000 and it prints fine. I believe all three that it fails on uses Adobe Postsript technology.
peedee - Sep 2, 2005 - 9:16 pm
HI Brian,
Sorry for the delayed response, I was out on business for a couple of days.
From the list of printers you've given me, I'm going to assume that there is a RIP attached to each, except for the epson pro 4000. I think you are right on track with your thought of it being a postscript problem.
I'd like you to try saving your eps file backwards to an illustrator version 10 or even 9, then going through the steps of placing it into InDesign and printing to the printers that were giving you problems.
Let me know how that goes.
Sorry for the delayed response, I was out on business for a couple of days.
From the list of printers you've given me, I'm going to assume that there is a RIP attached to each, except for the epson pro 4000. I think you are right on track with your thought of it being a postscript problem.
I'd like you to try saving your eps file backwards to an illustrator version 10 or even 9, then going through the steps of placing it into InDesign and printing to the printers that were giving you problems.
Let me know how that goes.
brees - Sep 6, 2005 - 8:17 am
It worked. We actually saved the files as Illustrator CS first and that worked.
One of those things we picked up from working with Quark for so long was that Quark would not recognize Illustrator files so "That's the way it's always been." I knew it would end up being an easy fix, but because my nose was so close to the tree I couldn't see the forest.
Thank you very much for your assistance in this matter.
One of those things we picked up from working with Quark for so long was that Quark would not recognize Illustrator files so "That's the way it's always been." I knew it would end up being an easy fix, but because my nose was so close to the tree I couldn't see the forest.
Thank you very much for your assistance in this matter.
peedee - Sep 7, 2005 - 10:41 am
Glad I could help.
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