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TICKET ARCHIVE -> Installer Trouble
fluffyman - May 31, 2005 - 9:41 pm
I have an iBook G3, 500mhz, running system 10.3.4. Overall, the machine runs great but...
When I go to update software, iTunes, for example, the installer hangs up. I can see the outline of the window and the buttons, but there is no content. I can't update or install anything.
It has been suggested that I should fix my permissions through "Disk Utility", but my Disk Utility doesn't look anything like what was described to me. I have no "tabs", no "fix permissions" button, nothing. My disk utility is 10.4.2.
Another MacOSX forum user seemed to have a similar problem with the installer, but the fix suggested was largely unintelligible to me.
I didn't see the installer on the system disks that came with Panther, but I'm probably looking in the wrong place.
In a possibly related problem, the built-in Mac help and Text Edit give me spinning pizzas when launched, too.
Ken
When I go to update software, iTunes, for example, the installer hangs up. I can see the outline of the window and the buttons, but there is no content. I can't update or install anything.
It has been suggested that I should fix my permissions through "Disk Utility", but my Disk Utility doesn't look anything like what was described to me. I have no "tabs", no "fix permissions" button, nothing. My disk utility is 10.4.2.
Another MacOSX forum user seemed to have a similar problem with the installer, but the fix suggested was largely unintelligible to me.
I didn't see the installer on the system disks that came with Panther, but I'm probably looking in the wrong place.
In a possibly related problem, the built-in Mac help and Text Edit give me spinning pizzas when launched, too.
Ken
Cheryl - May 31, 2005 - 10:09 pm
Ken,
My name is Cheryl and I will be assisting you. It sounds like you need more than just a permissions repair.
Locate your power adapter and connect it to the iBook and a power source.
Locate your Panther CD Disk 1
Insert the CD, then restart the iBook, And immediately hold down the C key.
When the computer starts up, you will see the installer screen. Release the C key, and do not click on the installer screen. Instead go to the Installer Menu and select Disk Utility.
When that opens, click on the second icon at the top left. This icon should have your hard drive name listed.
Now click on Repair Drive at the bottom lower right.
Watch the activity screen. If it does any repairs, you will need to click on that Repair Drive button a second or third time after it is done with the first pass.
You want to make sure it finds all the errors and repairs them. The end result should be 'Appears Okay'
When that is done, click on Repair Permissions which is to the left of Repair Drive.
Now quit Disk Utility, restart the computer and give it a test run.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
My name is Cheryl and I will be assisting you. It sounds like you need more than just a permissions repair.
Locate your power adapter and connect it to the iBook and a power source.
Locate your Panther CD Disk 1
Insert the CD, then restart the iBook, And immediately hold down the C key.
When the computer starts up, you will see the installer screen. Release the C key, and do not click on the installer screen. Instead go to the Installer Menu and select Disk Utility.
When that opens, click on the second icon at the top left. This icon should have your hard drive name listed.
Now click on Repair Drive at the bottom lower right.
Watch the activity screen. If it does any repairs, you will need to click on that Repair Drive button a second or third time after it is done with the first pass.
You want to make sure it finds all the errors and repairs them. The end result should be 'Appears Okay'
When that is done, click on Repair Permissions which is to the left of Repair Drive.
Now quit Disk Utility, restart the computer and give it a test run.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
fluffyman - Jun 1, 2005 - 9:25 pm
Hi Cheryl:
Thank you so much for getting back to me. And fast, too. I followed your instructions, and everything went as you described, but unfortunately, none of the problems were fixed.
Am I at the point where I should back up data and reinstall the whole enchilada?
Thank you again,
Ken
Thank you so much for getting back to me. And fast, too. I followed your instructions, and everything went as you described, but unfortunately, none of the problems were fixed.
Am I at the point where I should back up data and reinstall the whole enchilada?
Thank you again,
Ken
Cheryl - Jun 1, 2005 - 9:37 pm
Ken,
First, let's try an archive and preserve install. Your home folder and applications will not be touched. It will install a new system folder and rename the old one Previous System Folder. Make sure you are using the power adaptor.
Start up from your Mac OS X 10.3 Disk 1.
Go to the Installer Menu and run Disk utility just for insurance that all is well.
Quit Disk Utility.
Select your language. The Welcome to the Mac OS X Installer window appears.
Click Continue. The Important Information window appears.
After reading or printing the information, click Continue. The Software License Agreement window appears.
After reading or printing the information, click Continue.
An agreement sheet appears. If you agree with the license agreement, click Agree. The Select a Destination window appears.
Click the volume that you wish to install to.
Click Options. The installation options sheet appears.
Select Archive and Install.
Select the volume which already has Mac OS X installed.
You should also select Preserve Users and Network Settings, to preserve network and Home directory settings.
Click OK.
Click Continue to begin the installation.
At restart, repair permissions. Now you should be able to use Software Update to get the security updates and I suggest you also get the 10.3.9 combo update. You will need to repair permissions after the updates.
Your AntiVirus and Stuffit Expander will need to be re installed.
Let me know if this corrects things.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
First, let's try an archive and preserve install. Your home folder and applications will not be touched. It will install a new system folder and rename the old one Previous System Folder. Make sure you are using the power adaptor.
Start up from your Mac OS X 10.3 Disk 1.
Go to the Installer Menu and run Disk utility just for insurance that all is well.
Quit Disk Utility.
Select your language. The Welcome to the Mac OS X Installer window appears.
Click Continue. The Important Information window appears.
After reading or printing the information, click Continue. The Software License Agreement window appears.
After reading or printing the information, click Continue.
An agreement sheet appears. If you agree with the license agreement, click Agree. The Select a Destination window appears.
Click the volume that you wish to install to.
Click Options. The installation options sheet appears.
Select Archive and Install.
Select the volume which already has Mac OS X installed.
You should also select Preserve Users and Network Settings, to preserve network and Home directory settings.
Click OK.
Click Continue to begin the installation.
At restart, repair permissions. Now you should be able to use Software Update to get the security updates and I suggest you also get the 10.3.9 combo update. You will need to repair permissions after the updates.
Your AntiVirus and Stuffit Expander will need to be re installed.
Let me know if this corrects things.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
fluffyman - Jun 6, 2005 - 9:30 am
Hi Cheryl:
Sorry, I wasn't able to get to your instructions right away. I did an archive and install as you indicated, repaired permissions, etc. It was to no avail. The symptoms are exactly as they were before. At this point I'm considering the nuclear option, i.e., doing an install that erases everything on the disk. I really, really don't want to do this. Can you think of anything else I might try?
Thanks,
Ken
Sorry, I wasn't able to get to your instructions right away. I did an archive and install as you indicated, repaired permissions, etc. It was to no avail. The symptoms are exactly as they were before. At this point I'm considering the nuclear option, i.e., doing an install that erases everything on the disk. I really, really don't want to do this. Can you think of anything else I might try?
Thanks,
Ken
Cheryl - Jun 6, 2005 - 8:53 pm
Ken,
How much memory do you have installed on your computer?
Are you using Software Update or a download from Apple's web site?
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
How much memory do you have installed on your computer?
Are you using Software Update or a download from Apple's web site?
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
fluffyman - Jun 6, 2005 - 10:04 pm
Hi Cheryl:
The computer has 256mb of ram, and a 10gb hard drive. The installer issue is the same whether the update is through the built-in software update or downloaded from Apple.
Ken
The computer has 256mb of ram, and a 10gb hard drive. The installer issue is the same whether the update is through the built-in software update or downloaded from Apple.
Ken
Cheryl - Jun 6, 2005 - 10:53 pm
Ken,
How much available space do you have on that hard drive? Click twice on the hard drive icon and look at the bottom of the window. It shows how many items and how much is available or free space.
If yu do have at least 2 or 3 GB free, the downloads will not work. You need to check your download folder and trash all the files that you downloaded but never used.
Also empty Safari's cache and clear the history. Empty the trash and see how much free space you created.
You may need to burn a CD or transfer your old but important files to a storage drive or back up drive. Then trash those files and empty the trash. Once you have the free space available, you should be able to do the installations of updates.
The other alternative is to do an archive and preserve or a clean install, which I am trying to avoid.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
How much available space do you have on that hard drive? Click twice on the hard drive icon and look at the bottom of the window. It shows how many items and how much is available or free space.
If yu do have at least 2 or 3 GB free, the downloads will not work. You need to check your download folder and trash all the files that you downloaded but never used.
Also empty Safari's cache and clear the history. Empty the trash and see how much free space you created.
You may need to burn a CD or transfer your old but important files to a storage drive or back up drive. Then trash those files and empty the trash. Once you have the free space available, you should be able to do the installations of updates.
The other alternative is to do an archive and preserve or a clean install, which I am trying to avoid.
--------
Let me know if you need further assistance and thank you for using MacOSX.com !
Cheryl
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