Ticket Options
Question Details
TICKET ARCHIVE -> Installing And Removing Applications
Chimera - Jul 27, 2005 - 9:47 pm
I'm a new Mac user running OS X.3.4 on a blue and white G3. I'm getting the hang of OS X but adding and removing applications is obviously beyond me....
I recently downloaded the iTunes update (4.9). It mucked up my CD-ROM drive (wouldn't play music CDs), so I want to go back to version 4.8.
I downloaded 4.8 but I can't figure out how to install it.I got a little icon on my desktop that I double clicked. A window opened with another icon that looked like a box. When I double clicked on that, I got an installer. I followed the steps up to selecting my hard drive as the destination for installation. The next screen gives you the options for what items to install. There was nothing there.
So, I went back to the little box, right-clicked, and selected the 'show package contents' option. This led me to a folder which led me to another folder and so on until I got to another icon that looked like a box. I double clicked on that one and got the installer again. When I got to the screen where I can choose my hard drive as the destination for installation, I got an error message informing me that I can't install 4.8 since I have 4.9.
How does one remove an application on a Mac? I deleted everything I could find that had 'iTunes' in the the file name, but that didn't help and I haven't found anything comparable to the Windows 'add/remove programs' application.
To add to this mess, my first line of defence for such a situation, command-question mark, the trusty and usually very helpful 'help' application no longer works. When I open it, it just stops responding.
Any help would be greatly appreciated. Thank you!
Marie
I recently downloaded the iTunes update (4.9). It mucked up my CD-ROM drive (wouldn't play music CDs), so I want to go back to version 4.8.
I downloaded 4.8 but I can't figure out how to install it.I got a little icon on my desktop that I double clicked. A window opened with another icon that looked like a box. When I double clicked on that, I got an installer. I followed the steps up to selecting my hard drive as the destination for installation. The next screen gives you the options for what items to install. There was nothing there.
So, I went back to the little box, right-clicked, and selected the 'show package contents' option. This led me to a folder which led me to another folder and so on until I got to another icon that looked like a box. I double clicked on that one and got the installer again. When I got to the screen where I can choose my hard drive as the destination for installation, I got an error message informing me that I can't install 4.8 since I have 4.9.
How does one remove an application on a Mac? I deleted everything I could find that had 'iTunes' in the the file name, but that didn't help and I haven't found anything comparable to the Windows 'add/remove programs' application.
To add to this mess, my first line of defence for such a situation, command-question mark, the trusty and usually very helpful 'help' application no longer works. When I open it, it just stops responding.
Any help would be greatly appreciated. Thank you!
Marie
skapp - Jul 28, 2005 - 5:37 am
All OS X updates, software installers, etc. create a receipt that is used to allow Software Update to know what is installed on the computer, and informs Disk Utility what the correct file permissions are for doing permissions repair.
You will need to navigate to the /Library/Receipts/ folder and remove the iTunes .pkg file installed there. You should then be able to install the earlier version of iTunes (after deleting the application, of course.) Simply run the application installer, select the destination disk when prompted, then click on the Install (or Upgrade) button.
Uninstalling applications involves the following:
There are three basic ways to delete applications
1. Drag the application to the Trash and empty the Trash. Then use the Finder''s Find function to locate any additional files and then drag them to the Trash and empty the Trash.
2. Run an uninstall program that came with the application. The uninstall program may be in the same folder or it may be on the same CD or media on which the application was delivered.
3. The application's installer has an uninstall option used to uninstall the application.
In most cases you need only dump the application by simply dragging its icon to the Trash. However, most apps will leave behind at least a preference file. You can generally find it in the /Home/Library/Preferences/ folder. However, without the application the preference file only takes up space. Some applications may store stuff in /Home/Library/Applications Support/ and/or /Home/Library/appname/.
You will need to navigate to the /Library/Receipts/ folder and remove the iTunes .pkg file installed there. You should then be able to install the earlier version of iTunes (after deleting the application, of course.) Simply run the application installer, select the destination disk when prompted, then click on the Install (or Upgrade) button.
Uninstalling applications involves the following:
There are three basic ways to delete applications
1. Drag the application to the Trash and empty the Trash. Then use the Finder''s Find function to locate any additional files and then drag them to the Trash and empty the Trash.
2. Run an uninstall program that came with the application. The uninstall program may be in the same folder or it may be on the same CD or media on which the application was delivered.
3. The application's installer has an uninstall option used to uninstall the application.
In most cases you need only dump the application by simply dragging its icon to the Trash. However, most apps will leave behind at least a preference file. You can generally find it in the /Home/Library/Preferences/ folder. However, without the application the preference file only takes up space. Some applications may store stuff in /Home/Library/Applications Support/ and/or /Home/Library/appname/.
Chimera - Jul 28, 2005 - 6:46 pm
Thank you! I don't know how many times I've asked this question and you're the first person who truly answered it.
Unfortunately, even though I was able, thanks to you, to remove and reinstall iTunes, that didn't solve my original problem (iTunes rejecting music CDs), so back to the drawing board I go.
But thank you again for your help. I will file it away for future reference.
Marie
Unfortunately, even though I was able, thanks to you, to remove and reinstall iTunes, that didn't solve my original problem (iTunes rejecting music CDs), so back to the drawing board I go.
But thank you again for your help. I will file it away for future reference.
Marie
skapp - Jul 28, 2005 - 7:24 pm
Check out the iTunes Help Center at Apple. You may find some help there.
Also, visit the iTunes Discussion Forum at the Apple site.
Also, visit the iTunes Discussion Forum at the Apple site.
Chimera - Jul 28, 2005 - 7:30 pm
Thank you for the links.
I feel like such an idiot, but Macs are so different from PCs. I feel like I'm learning another language.
I feel like such an idiot, but Macs are so different from PCs. I feel like I'm learning another language.
skapp - Jul 28, 2005 - 8:33 pm
Takes a little patience to learn all over again. Here's a pretty good FAQ site that can help with some things: http://www.apple.com/switch/questions/.
Here's an article on Using Wiindows Files on a Mac.
Never forget that every OS X application has a Help menu. When in doubt try the Help menu. For general OS X help use the Finder's Help menu. It may take some time searching but there's a wealth of stuff available.
Here's an article on Using Wiindows Files on a Mac.
Never forget that every OS X application has a Help menu. When in doubt try the Help menu. For general OS X help use the Finder's Help menu. It may take some time searching but there's a wealth of stuff available.
Chimera - Jul 28, 2005 - 8:56 pm
Thank you once again for the helpful links.
When my 'help' function worked, I used it all the time and found it great, but now the application doesn't respond when I open it up, whether I be in the finder or in another application.
Marie
When my 'help' function worked, I used it all the time and found it great, but now the application doesn't respond when I open it up, whether I be in the finder or in another application.
Marie
skapp - Jul 28, 2005 - 9:24 pm
See if the following will fix the problem:
In most cases doing the following will restore the Help Viewer:
1. Trash the following three files, if extant:
> /Home/Library/Preferences/com.apple.help.plist
> /Home/Library/Preferences/com.apple.helpui.plist
> /Home/Library/Preferences/com.apple.helpviewer.plist
2. Trash the /Library/Caches/com.apple.helpui folder.
3. Empty the Trash and Restart.
In most cases doing the following will restore the Help Viewer:
1. Trash the following three files, if extant:
> /Home/Library/Preferences/com.apple.help.plist
> /Home/Library/Preferences/com.apple.helpui.plist
> /Home/Library/Preferences/com.apple.helpviewer.plist
2. Trash the /Library/Caches/com.apple.helpui folder.
3. Empty the Trash and Restart.
Chimera - Jul 29, 2005 - 7:03 pm
Thank you!!! That worked beautifully!
Marie
Marie
IF THIS IS YOUR QUESTION AND YOU WISH TO RESPOND, LOGIN HERE FIRST.
