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TICKET ARCHIVE -> Installing Mac Os X 10.4 (tiger)
castelli - Nov 16, 2005 - 10:45 pm
alrite so i just purchased tiger today for my powerbook g4 12 inch. at the end of installation it said that there was an error and the installation could not be finished. so i decided to run disk first aid or whatever it is called to repair my hard drive. while running disk first aid it suddenly stopped and said there was an error and could not be finished. i don't know what to do next. my computer has been and still is working completely fine and i have never had any problems. do i need to completely erase my hard drive or what... PLEASE HELP!!!
LovesMacs - Nov 16, 2005 - 10:57 pm
HI Troy,
I have a 12" PBookG4 running Tiger... and I have run into that same problem. The end result was purchasing DiskWarrior to repair the disc. You can get that at www.alsoft.com. It's well worth the investment.
One thing first... when you run Disk Utility, have you Repaired Permissions? This is a little different from running First Aid. And you can't repair the internal disk with Disk Utility that is installed on the drive, you can only Repair the internal drive with Disk Utility on the system CD or DVD that came with your PBook. To run Disk Utility from the system disc, power up the PBook and at the same exact time hold down the C key. When you see the Apple logo appear on the Desktop, you can let go of the C key. Ok.. Disk Utility should be loaded now. Click Utilities in the Menu. Then Click, Disk Utility. When that window opens, select the MacintoshHD in the panel on the left. Then click:
First Aid. If it says the drive needs repair that there are errors, if it indicates what those errors are, right them down so you can give me the information. So, if it needs repair, click the Repair button. It should Repair the disc that way.
Don't erase your drive just yet... post back... let me know if you were able to do this...
Carolyn :-)
I have a 12" PBookG4 running Tiger... and I have run into that same problem. The end result was purchasing DiskWarrior to repair the disc. You can get that at www.alsoft.com. It's well worth the investment.
One thing first... when you run Disk Utility, have you Repaired Permissions? This is a little different from running First Aid. And you can't repair the internal disk with Disk Utility that is installed on the drive, you can only Repair the internal drive with Disk Utility on the system CD or DVD that came with your PBook. To run Disk Utility from the system disc, power up the PBook and at the same exact time hold down the C key. When you see the Apple logo appear on the Desktop, you can let go of the C key. Ok.. Disk Utility should be loaded now. Click Utilities in the Menu. Then Click, Disk Utility. When that window opens, select the MacintoshHD in the panel on the left. Then click:
First Aid. If it says the drive needs repair that there are errors, if it indicates what those errors are, right them down so you can give me the information. So, if it needs repair, click the Repair button. It should Repair the disc that way.
Don't erase your drive just yet... post back... let me know if you were able to do this...
Carolyn :-)
castelli - Nov 16, 2005 - 11:00 pm
i did exactly that. i booted my mac with the disk in it and held down c and everything. while it was repairing was when i got the error. i would hve to do it again to tell you exactly what is said.
castelli - Nov 16, 2005 - 11:06 pm
i am going to do it again to tell you what the error says
castelli - Nov 16, 2005 - 11:22 pm
ok it gets through all the checks. until checking volume info.
then says:
repairing volume
the volume Hard Drive could not be repaired
Error: The underlying task reported failure on exit
1 HFS volume checked
1 volume could not be repaired because of an error
repair attempted on 1 volume
1 volume could not be repaired
then says:
repairing volume
the volume Hard Drive could not be repaired
Error: The underlying task reported failure on exit
1 HFS volume checked
1 volume could not be repaired because of an error
repair attempted on 1 volume
1 volume could not be repaired
LovesMacs - Nov 17, 2005 - 12:37 am
Hello Troy,
Thank you for getting back to me so quickly!
Ok... Disk Utility's Repair utility says it can't be repaired by Disk Utility but that doesn't mean that a disk repair software like DiskWarrior can't. Either that or
TechToolPro4 by www.micromat.com.
The only other solution I can offer is to take the computer in for service.. it apparently has something wrong that needs a major fix for the Macintosh HD directory. If you don't have AppleCare, and you do get the drive fixed at a Macintosh service store, I strongly advise you to get DiskWarrior so if this happens again, you can boot the Mac from DW and it will repair the drive/files/volume...
I wish I had better advice, but if it were my Mac that is what I would do.
Regards,
Carolyn :-)
Thank you for getting back to me so quickly!
Ok... Disk Utility's Repair utility says it can't be repaired by Disk Utility but that doesn't mean that a disk repair software like DiskWarrior can't. Either that or
TechToolPro4 by www.micromat.com.
The only other solution I can offer is to take the computer in for service.. it apparently has something wrong that needs a major fix for the Macintosh HD directory. If you don't have AppleCare, and you do get the drive fixed at a Macintosh service store, I strongly advise you to get DiskWarrior so if this happens again, you can boot the Mac from DW and it will repair the drive/files/volume...
I wish I had better advice, but if it were my Mac that is what I would do.
Regards,
Carolyn :-)
castelli - Nov 17, 2005 - 12:41 am
so there is no way to do this without spending money
would erasing my hard drive help at all
would erasing my hard drive help at all
LovesMacs - Nov 17, 2005 - 12:56 am
HI Troy,
Thanks for your timely response.
You can definitely try an Erase and Install. I take it you were running Panther 10.3.9 before you tried to install Tiger 10.4 ???? If so, insert the system 10.3.x disk that came with your PBook, hold down the C key, hopefully the Apple logo will appear. Try using Disk Utility in the Utility Menu one more time before you try to do an Erase. There's always that possibility that the Panther disk might be able to repair the drive where the 10.4 disk couldn't. Stranger things have happened in puter worlds.
If it can't repair the disk, you can try to Erase. If that doesn't do the job, then I'm afraid you need to take it in for repair or try DiskWarrior. BTW, DiskWarrior is what Apple uses at their stores to repair drives with. I have a local Apple store and I've watched them do this at the Genius Bar! That's why I bought DW myself. I do not work for Apple LOL... just a major Mac fan.
Carolyn :-)
Thanks for your timely response.
You can definitely try an Erase and Install. I take it you were running Panther 10.3.9 before you tried to install Tiger 10.4 ???? If so, insert the system 10.3.x disk that came with your PBook, hold down the C key, hopefully the Apple logo will appear. Try using Disk Utility in the Utility Menu one more time before you try to do an Erase. There's always that possibility that the Panther disk might be able to repair the drive where the 10.4 disk couldn't. Stranger things have happened in puter worlds.
If it can't repair the disk, you can try to Erase. If that doesn't do the job, then I'm afraid you need to take it in for repair or try DiskWarrior. BTW, DiskWarrior is what Apple uses at their stores to repair drives with. I have a local Apple store and I've watched them do this at the Genius Bar! That's why I bought DW myself. I do not work for Apple LOL... just a major Mac fan.
Carolyn :-)
castelli - Nov 17, 2005 - 1:21 am
im using os 10.2.8
LovesMacs - Nov 17, 2005 - 2:08 am
Ok Troy...
go ahead and try to Erase and reinstall 10.2.8 Jaguar. That just might repair the disk.
Carolyn :-)
go ahead and try to Erase and reinstall 10.2.8 Jaguar. That just might repair the disk.
Carolyn :-)
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